End User License Agreement
Exhibit
10.13
NOTICE
TO
USER: PLEASE READ THIS CONTRACT CAREFULLY. BY USING ALL OR ANY PORTION OF THE
SOFTWARE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING,
IN PARTICULAR THE LIMITATIONS ON: USE CONTAINED IN SECTION 2; TRANSFERABILITY
IN
SECTION 6; WARRANTY IN SECTION 8 AND 9; AND LIABILITY IN SECTION 10. YOU AGREE
THAT THIS AGREEMENT IS ENFORCEABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED
BY YOU. IF YOU DO NOT AGREE, DO NOT USE THIS SOFTWARE.
2.
Software License. As long as you comply with the terms of this End User License
Agreement (the "Agreement"), Enigma Software Group Inc. grants to you a
non-exclusive license to use the Software for the purposes described in the
Documentation.
4.
Content Updates. Certain Software utilize content that is updated from time
to
time (including but not limited to the following Software: antispyware software
utilize updated definitions; content filtering software utilize updated URL
lists; some firewall software utilize updated firewall rules; these updates
are
collectively referred to as "Content Updates"). You shall have the right to
obtain Content Updates for a period of 6 months, except for those Content
Updates that Enigma Software Group, Inc. elects to make available by separate
paid subscription. Enigma Software Group, Inc. reserves the right to designate
specified Content Updates as requiring purchase of a separate subscription
at
any time and without notice to you. This License does not otherwise permit
Licensee to obtain and use Content Updates.
7.
Multiple Environment Software / Multiple Language Software / Multiple Copies
/
Bundles / Updates. If the Software supports multiple platforms or languages,
if
you receive the Software on multiple media, if you otherwise receive multiple
copies of the Software, or if you received the Software bundled with other
software, the total number of your computers on which all versions of the
Software are installed may not exceed the Permitted Number. You may not rent,
lease, sublicense, lend or transfer any versions or copies of the Software
you
do not use. If the Software is an Update to a previous version of the Software,
you must possess a valid license to such previous version in order to use the
Update. You may continue to use the previous version of the Software on your
computer after you receive the Update to assist you in the transition to the
Update, provided that: the Update and the previous version are installed on
the
same computer; the previous version or copies thereof are not transferred to
another party or computer unless all copies of the Update are also transferred
to such party or computer; and you acknowledge that any obligation Enigma
Software Group Inc. may have to support the previous version of the Software
may
be ended upon availability of the Update.
8.
LIMITED WARRANTY. Enigma Software Group Inc. warrants to the person or entity
that first purchases a license for the Software for use pursuant to the terms
of
this license, that the Software will perform substantially in accordance with
the Documentation for the ninety (90) day period following receipt of the
Software when used on the recommended hardware configuration. Non-substantial
variations of performance from the Documentation does not establish a warranty
right. THIS LIMITED WARRANTY DOES NOT APPLY TO UPDATES, PRE-RELEASE, TRYOUT,
PRODUCT SAMPLER, OR NOT FOR RESALE (NFR) COPIES OF SOFTWARE. Further
instructions on the procedures and policies to make a warranty claim are
explained in our refund policy which is Item 14. of this agreement. Your
exclusive remedy shall be limited to either, at Enigma Software Group Inc.'s
option, the replacement of the Software or the refund of the license fee you
paid for the Software. THE LIMITED WARRANTY SET FORTH IN THIS SECTION GIVES
YOU
SPECIFIC LEGAL RIGHTS. YOU MAY HAVE ADDITIONAL RIGHTS WHICH VARY FROM
JURISDICTION TO JURISDICTION. For further warranty information, please see
the
jurisdiction specific information at the end of this Agreement, if any, or
contact Enigma Software Group Inc.'s Customer Support Department.
12.
Governing Law. This Agreement will be governed by and construed in accordance
with the substantive laws in force in the State of Connecticut. The respective
courts of Connecticut shall each have non-exclusive jurisdiction over all
disputes relating to this Agreement. This Agreement will not be governed by
the
conflict of law rules of any jurisdiction or the United Nations Convention
on
Contracts for the International Sale of Goods, the application of which is
expressly excluded.
In
order
to qualify for a refund, you must provide your correct e-mail address and/or
mailing address to Enigma Software Group Inc. Enigma Software Group Inc. will
not be liable for any claims of non-receipt of merchandise, and/or non-receipt
of a "Refund Claim Form" that was a result of an incorrect email address and/or
mailing address provided by you to Enigma Software Group Inc. The customer
is
responsible for providing a correct/working e-mail address.
Fraudulent
Credit Card Charges or Fraudulent Claims - All requests to negate charges are
investigated by our technical department and legal department. If you make
a
fraudulent claim of unauthorized card usage, we will report this to the credit
card services. This report may result in cancellation of your card services,
put
negative information on your credit report, and create possible criminal charges
that may be filed against you.
THERE
ARE
ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR
IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE
ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THERE ARE NO
EXCEPTIONS TO THIS CANCELLATION POLICY.
Enigma
Software Group Inc. reserves the right to modify this Refund Policy at its
sole
discretion, or against any customer it believes is abusing this policy. Any
such
revision or change will be binding and effective immediately after posting
of
the revised Refund Policy on Enigma Software Group Inc. Web sites. You agree
to
periodically review our Web sites, including the current version of our Refund
Policy. Our refund policy is made available on our Web sites. It is your
obligation to review our refund policy for any such revisions.
If
you
have any questions regarding this Agreement or if you wish to request any
information from Enigma Software Group Inc. please use the address and contact
information included with this product to contact the Enigma Software Group
Inc.