MOBILE PREPAID EXCLUSIVE MASTER SERVICE AGREEMENT
MOBILE
PREPAID EXCLUSIVE MASTER SERVICE AGREEMENT
This
Exclusive Master Service Agreement (the “Agreement”)
is
made and entered into as of this 23rd day of April, 2007 (the “Effective
Date”),
by
and between Europhone USA, LLC., a New York Limited Liability Company
(“EUROPHONE”
or
the
“Company”)
and,
PARALLEL NO LIMIT, INC, a Delaware Corporation (“Client”).
All
capitalized terms not otherwise defined herein shall have the meanings ascribed
to them in the “Definitions” section set forth on Schedule
D.
WHEREAS,
Client has agreed to engage EUROPHONE, and EUROPHONE has agreed to be engaged,
to provide certain carrier network and carrier network connected services,
sale
of Eugro Mobile, information technology, back office support services and
consulting services to Client in accordance with the terms of this Agreement;
and
WHEREAS,
EUROPHONE acquired cell time and related services from independent third
parties.
NOW,
THEREFORE, in consideration of the mutual promises contained herein, and of
other good and valuable consideration, the receipt and sufficiency of which
is
hereby acknowledged, EUROPHONE and Client (individually each a “Party”
and
collectively the “Parties”)
agree
as follows:
ARTICLE
II
TERM/DEPOSIT
2.1 Term.
The
term of this Agreement shall begin on the Effective Date and shall continue
in
effect for a period of five (5) years from the date of this agreement, unless
terminated earlier in accordance with the terms hereof (the “Initial
Term”).
Following expiration of the Initial Term, this Agreement shall automatically
renew for successive two (2) year terms (the “Renewal
Term”
and,
collectively with the Initial Term, the “Term”)
unless
either: (i) Client
notifies EUROPHONE in writing at least seventy (70) days prior to the expiration
of any Term that Client does not wish to renew the Agreement;
(ii)
EUROPHONE notifies Client in writing at least seventy (70) days prior to the
expiration of any Term or that EUROPHONE does not wish to renew the Agreement;
(iii) EUROPHONE notifies Client in writing at the that is six months after
the
date hereof or fifty days prior to the expiration of any Term, in the event
that
EUROPHONE does not have at least the requisite Minimum Activations and
Active
Subscriber Base (as hereinafter defined) as of such date, or (iv) Client
and EUROPHONE are unable to agree upon the pricing for the Renewal Term as
provided in this Section and as a result EUROPHONE or Client elects to terminate
this Agreement as provided in this Section. The price to be paid for the
Services during any automatic renewal period shall be as mutually agreed between
EUROPHONE and Client. EUROPHONE shall notify Client in writing of any proposed
changes in pricing under direct control of EUROPHONE or other terms during
a
renewal period at least fifty (50) days prior to the expiration of the then
current term. The parties shall negotiate in good faith for the pricing and
other terms that will apply in the renewal period. In the event that Client
and
EUROPHONE cannot mutually agree upon the prices and other terms for the Services
within fifty (50) days following such notice, then either Client or EUROPHONE
may terminate this Agreement upon written notice to the other party.
Notwithstanding the foregoing, EUROPHONE, in its sole discretion, may terminate
this Agreement at the end of the six month anniversary of this Agreement and
at
the end of any year in accordance with subparagraph (iii) above, if Minimum
Activations for such fiscal year have not been met by Client, and either party
may terminate in accordance with their rights in ARTICLE
VIII.
2.2
Buy
Out.
Should
the contract terminate due to any of the provisions of 2.1 above the Client
shall be due a continuing commission of only 4% of the gross sales generated
by
the then current subscriber base attributable to Client for a period of three
(3) years from the termination date of the contract. Said commission to be
paid
if and as earned, on a monthly basis within 5 business days of the end of each
calendar month. EUROPHONE shall not be required to pay any other commissions
or
payments scheduled herein or otherwise agreed to by the parties whether to
the
Client or any of its affiliates, sub distributors, tier groups, or otherwise.
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2.3 Deposit.
Client
shall pay and maintain a deposit of $100,000 (the “Deposit”)
to
EUROPHONE, which may be used in the event of any non-payment or default of
Client. The $100,000 Deposit shall be held in a segregated, interest bearing
account of EUROPHONE, with interest accruing on said Deposit. EUROPHONE shall
have the right to increase the foregoing deposit to a reasonable amount to
be
agreed upon by the parties, if the dollar amount of purchases increase
substantially above the Minimum Activations and Active Subscriber Base.
ARTICLE
III
EUROPHONE
SERVICES
3.1 Services.
During
the Term, EUROPHONE will provide to Client the services described in
Schedule A
attached
hereto (the “Services”)
in
accordance with the terms set forth in this Agreement and the Schedules attached
hereto. The Services may be performed by EUROPHONE directly, or, as described
herein or otherwise agreed to by the Parties, through one or more
sub-contractors selected by EUROPHONE. In the event that EUROPHONE sub-contracts
any services hereunder, EUROPHONE shall be responsible for the performance
of
the Services by EUROPHONE’s subcontractors and will permit Client, to the extent
allowable under EUROPHONE’s agreements, to pursue warranty remedies against such
EUROPHONE subcontractors directly after notice to EUROPHONE if Client feels
best
served by doing so. In addition, EUROPHONE will provide Client with the Carrier
Network and carrier network connected services described in Schedule
D,
in
accordance with the terms set forth therein. Client expressly acknowledges
that,
except as expressly provided in Schedule
D,
EUROPHONE makes no warranty and shall have no liability to Client or its
subscribers, for the carrier network and carrier network connected services.
Except as expressly provided herein with respect to the Services (or any
additional services to be performed as described in Section 3.2), EUROPHONE
does
not assume any obligations of Client with respect to Client’s business or data
processing requirements.
3.2 Additional
Services.
During
the Term, Client may request that EUROPHONE provide certain services not
included within the scope of the Services such as long distance and one way
systems. Any such additional services will be provided, subject to the parties’
mutual agreement, including an agreement on the rates and other fees to be
paid
by Client to EUROPHONE.
3.3 Service
Levels.
EUROPHONE shall use commercially reasonable efforts to perform the Services
in a
manner which meets its clients reasonable expectations and will deliver on
the
goals mutually agreed to and set forth in this Agreement. EUROPHONE provides
no
service on carrier network and carrier network connected services.
3.4 Control
of Resources.
EUROPHONE shall have the exclusive right to manage all EUROPHONE resources
used
in providing the Services as EUROPHONE deems appropriate, including the right
to
relocate and substitute computer equipment, personnel and other resources,
and
to change computer configurations and procedures. EUROPHONE will use
commercially reasonable efforts to comply with industry best practices with
regards to security, system redundancy, and all hosting standards with respect
to the Services. EUROPHONE agrees to notify Client, in writing, of all
technology changes, conversions, and or relocation affecting Client 30 days
prior to cut-over, or as commercially reasonable.
3.5
Carrier
Operating/MVNO Agreement.
EUROPHONE shall provide Client access to carrier network and carrier network
connected services through EUROPHONE’s resale arrangements upon approval by the
selected carrier, and subject to the terms of Schedule
D.
EUROPHONE will use commercially reasonable efforts to make any necessary system
modifications to support future changes from the carriers to carrier network
and
carrier network connected services that occur from time to time.
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3.6 Exclusivity.
(a)
Client agrees that EUROPHONE shall be the exclusive provider to Client, whether
directly or through EUROPHONE subcontractors, of the Services and carrier
network and carrier network connected services. Client agrees that during the
Term, Client shall not solicit, contract for, or obtain any services that
substitute for or compete with the Services and carrier network and carrier
network connected services from any person or entity other than EUROPHONE,
without the prior express written approval of EUROPHONE, which approval may
be
withheld in EUROPHONE’s sole discretion. The parties also agree that Client
shall be the exclusive distributor of EUROPHONE for the Services (but not for
any “One World One Sim” card or similar related products or services) within the
United States. Additionally, Client may distribute, on a non exclusive basis,
the Services within Canada and Mexico only. Client will make best efforts to
ensure that Services sold by it or its distributors, agents or affiliates,
are
not sold or distributed outside of the United States, Canada or Mexico. Client
further acknowledges that should Client breach the provisions of this Section
3.6, EUROPHONE would be irreparably harmed and that damages would be an
inadequate remedy and therefore, EUROPHONE shall be entitled to injunctive
or
other equitable relief without obligation to post bond or other security (and
Client hereby expressly waives and disclaims any such requirement). EUROPHONE
hereby acknowledges that Client currently has several thousand customers using
CDMA services provided by Locus Communications. Client shall be allowed to
continue to service such customers until their termination but shall not solicit
new customers under the existing agreement. Client shall make every effort
to
convert such subscribers to the GSM or CDMA services provided under this
agreement.
(b)
Nothing
herein shall be deemed to limit, in any way, the scope or extent of EUROPHONE’s
business or EUROPHONE’s ability to:
(i)
enter
into contracts with third parties wherever located or, to sell directly to
such
parties the “One World One Sim” card or related products or Services (or any
other products or services that do not constitute part of the Services, as
defined herein), anywhere in the world on an exclusive or non exclusive basis
(provided that any right granted to Client to sell such cards may only be made
pursuant to a separate agreement agreed to by the parties, which agreement
shall
provide, among other things, that the sale of the One World One Sim or similar
cards or services to or by Client, shall be non-exclusive and limited to sales
in the United States only),
(ii)
sell
any and all products and Services of any kind, anywhere outside of the United
States, and grant exclusive or non exclusive licenses for the foregoing anywhere
outside of the United States,
(iii)
make direct sales of any and all products and Services to end purchasers
wherever in the world located, whether through internet, Company owned stores
(which may be located anywhere), call in centers or otherwise,
(iv)
open
one or more stores in whole or in part owned by EUROPHONE or its affiliated
group of companies anywhere in the world, for the purposes of selling any and
all products and Services whatsoever,
(v)
sell
any and all products and Services directly to corporations, entities, government
bodies or organizations subject to the paragraph of Section 3.6 (c).
In
addition, EUROPHONE may market, sell, license and advertise its products and
services for any of the permitted purposes set forth in subparagraphs (i)
through (v) of Section 3.6.
(c) The
parties agree that either party may solicit and sell the products to
corporations or similar entities, entities, banks, government bodies, or other
organizations for use by such entities by their employees or for promotional
and
gift related purposes. Notwithstanding the foregoing, prior to either the Client
or EUROPHONE’s approaching any such entity to solicit said sales, such party
shall advise the other party herein (the “Receiving
Party”)
of
their intent to so solicit to such company and entity and, if , the Receiving
Party already has a bonafide connection with active plans and intentions of
soliciting such entity or is otherwise in the process of actively marketing
to
such entity then, upon receipt of a written statement therefore from the
Receiving Party, the non-Receiving Party shall not approach said entity for
sales at such time until the termination of a period of four months after the
termination of the Receiving Party’s relationship with the said entity.
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ARTICLE
IV
CLIENT
RESPONSIBILITIES
4.1 Client
Responsibilities.
During
the Term, it shall be solely Client’s responsibility to provide EUROPHONE with
the data related to Client’s business, and perform the activities, which
EUROPHONE deems necessary to carry out the Services described hereunder and
the
carrier network and carrier network connected services described in Schedule
D,
including without limitation the data and activities set forth in this
Article
IV.
4.2 Operating
Instructions.
Client
will cooperate with any written operating instructions provided by EUROPHONE
to
Client from time to time for purposes of assuring proper performance of the
Services. EUROPHONE will provide appropriate personnel to explain such
instructions as reasonably necessary for Client’s compliance with them. In the
event that Client fails to comply with any such operating instructions,
EUROPHONE shall be excused from any breach arising from, or service level
credits associated with, errors in accuracy, timeliness and/or other
obligations, as the situation may determine, in its performance of the Services
to the extent any failure in EUROPHONE’s performance results from Client’s
failure to comply with such operating instructions.
4.3 Cooperation.
Client
shall cooperate with EUROPHONE by making promptly available, as requested by
EUROPHONE, such management decisions, personnel, information, data, approvals
and acceptances as may be required to enable EUROPHONE to properly perform
its
obligations under this Agreement.
4.4 Production
Manager.
Client
shall designate one of its suitably qualified employees to serve as the
Production Manager for Client with respect to the Services, and carrier network
and carrier network connected services provided hereunder. The Production
Manager shall be EUROPHONE’s primary contact with Client, and EUROPHONE shall be
entitled to rely upon the instructions, decisions and/or approvals provided
by
Client’s Production Manager. Client may replace the Production Manager from time
to time by providing EUROPHONE with written notice designating a new Production
Manager. In the event that the Production Manager is replaced, the client will
promptly provide EUROPHONE with the name and contact information for the new
Production Manager.
4.5 Applicable
Approvals and Compliance with Law.
It
shall be Client’s sole responsibility to obtain, pay, comply with and maintain
any and all applicable federal, state and agency regulations, laws, rules,
titles and tariffs which apply to the business of Client. Client shall be solely
responsible for all of its federal, state and local sales, income payroll or
other taxes. Client agrees that EUROPHONE shall have no responsibility for
such
compliance whatsoever.
4.6 Minimum
Activations Per Year.
Client
shall procure 150,000 activations during each year that this Agreement is in
effect, with the first year ending on April 1, 2007 (said minimum required
sales
amount will be increased from year to year pursuant to this Section
4.6,
is
referred to herein as the “Minimum
Activations”).
Notwithstanding the foregoing, before the end of the six month period
immediately following the date of this Agreement (the “Trial
Period”),
Client shall have procured at least 75,000 Minimum Activations during such
six
month period (not pro-rated). Each year thereafter during the term, the Minimum
Activations from sales generated by Client shall increase by 10% cumulatively
from the year before (i.e. the prior year’s Minimum Activations multiplied by
110%). In the event that the foregoing Minimum Activations are not satisfied,
EUROPHONE may terminate this Agreement, without penalty (other than payments
under Section
2.2),
at the
end of any year in accordance with Section
2.1.
By way
of example only, if Minimum Activations for the year ended December 31, 2008
is
below 165,000 during such calendar year, then EUROPHONE may terminate this
Agreement.
4.7 Minimum
Subscriber Base.
At the
date that is fifty (50) days prior to the end of the Initial Term or any
subsequent Renewal Term, the minimum subscriber base of existing active account
users (as increases from year to year, the “Active
Subscriber Base”)
shall
be on track to be equivalent to the Minimum Activations fur such year and said
Active Subscriber Base shall be no less then 75,000 as of the date that is
six
months after the date of this Agreement. If the Active Subscriber Base is not
equivalent to the Minimum Activation (or is not equal to 75,000 on the six
month
anniversary of this Agreement) then this Agreement may be terminated pursuant
to
Section
2.1.
By way
of example, if the Active Subscriber Base on December 31, 2008 is below 165,000
during such calendar year, then EUROPHONE may terminate this Agreement.
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ARTICLE
V
RECORD
RETENTION AND RETRIEVAL
EUROPHONE
shall maintain customer data files to the extent that the same is readily
available to EUROPHONE, specifically the xxxx images and the rated call detail,
on-line for access and retrieval by Client for the current billing month and
the
11 (11) preceding months. Records shall be retained on behalf of EUROPHONE
at a
secure facility for a period of two (2) years following the billing year and,
thereafter, shall be delivered to Client for any further required retention.
EUROPHONE shall retrieve records for Client, at Client’s request and expense,
within fifteen (15) Business Days of such request.
ARTICLE
VI
INVOICING
AND PAYMENT FOR SERVICES
6.1 Charges
and Payment; Sim Chips, Hardware.
Client
and the Company agree that the settlement process will be on a weekly basis
via
ACH for the prior week’s shipments. EUROPHONE will ACH the Client (as applicable
based upon how client establishes genealogy) (i) within one business day of
the
shipment of cellular phones and other hardware and , (ii) simultaneously upon
activation of any sim chips, cards or other services. The activity is based
upon
the agreed upon contractual rates agreed to at the time of sale thereof.
In
the
event of a payment default, using ACH, that is not cured within one (1) business
day, and in addition to other remedies at law or in equity, any one or more
of
the following may occur at EUROPHONE’s sole discretion and option:
(a)
All
channel / dealer portals may be suspended.
(b)
All
channel / dealer portals shall be reactivated after the following conditions
have been met:
i.
A
full
accounting of all open invoices shall be performed and all open invoices must
be
paid current;
ii.
A
five
day equivalent deposit shall be provided by Client upon request based on the
daily average of the previous five business days as shall be determined by
Company.
iii.
The
cure
payments shall be received via wire transfer by Company.
(c)
Failure
to cure within five business days will result in the Company’s right to take any
or both of the following actions:
i.
Possible
deactivation of all Subscribers; or
ii.
Sale
of
current Subscribers to Company or another MVNO.
(d)
The
proceeds from any sale or transfer of Subscribers shall be used to offset any
amounts due to the Company as a result of Client’s breach, with the balance to
be paid to the Client to the extent of commissions owed to the Client, as set
forth in Section
2.2.
5
6.2
Residuals
:Any
residuals payable to Client shall be paid as provided in Schedule
C
based
upon the difference between the Client’s commission rate and any commission
already held at point of sale by Client or dealer.
Payment
Cycles will be bi-monthly 1st
-
15th
and
16th
through
the end of the month. Payment will be due 5 days after the end of each payment
cycle. Except as otherwise provided herein, amounts Client owes to EUROPHONE
or
third-parties under this Agreement for related service fees in Schedule
C
shall be
due and payable by Client within thirty (30) calendar days of the invoice date.
Any amounts remaining unpaid for more than thirty (30) calendar days after
the
applicable invoice date shall bear interest at the rate of 1.5% per month (but
in no event to exceed the highest applicable lawful rate of interest).
6.3 Charges
and Payments for Activations, Airtime, and Reactivations.
Client
and the Company agree that the settlement process will be on a daily basis
via
ACH for daily activity, billed directly from Client’s or Client’s dealer’s
accounts. EUROPHONE will ACH the Client or Client dealers, as applicable, (based
upon how Client establishes genealogy) on the Monday of the subsequent week
or
the following business day should Monday a holiday for all activity on the
Client of Client dealer’s payment reports. The activity is based upon the
transaction contract rates as defined in Schedule
C.
Payments shall post in accordance with Section 6.1.
6.4 Default.
In the
event of non-payment under Section 6.1 or 6.2, EUROPHONE may debit the amount
from the initial Deposit, in addition to any other remedies available to
it.
ARTICLE
VII
MODIFICATION
OF THE CUSTOMER ACQUISITION, BILLING, AND CARE SYSTEM
7.1 General.
EUROPHONE services shall be provided through the back office support generally
provided to EUROPHONE (“Back
Office Systems”).
EUROPHONE shall have responsibility for preparing any modifications to its
Back
Office Systems and providing product support services with respect to them
as is
deemed necessary at EUROPHONE’s sales division.
7.2 Installation
of Patches and Maintenance Fixes.
Client
acknowledges and agrees that it will be necessary for EUROPHONE or its
supplier(s)/service providers to periodically install patches and maintenance
fixes to its Back Office Systems to perform the Services. EUROPHONE shall be
entitled to determine when and how to install such patches and maintenance
fixes. Client acknowledges and agrees that the application of patches and
maintenance fixes shall be in accordance with EUROPHONE’s (or its
supplier(s)/service providers’) internal process. EUROPHONE shall notify Client
in writing in advance of a planned installation of a patch or maintenance fix
that may affect Client.
7.3 Installation
of Operating System Hardware, Storage, Software and Network.
Client
acknowledges and agrees that periodically it will be necessary for EUROPHONE
to
install current maintenance and/or new versions of Operating System Hardware,
Storage, Software and Network components to perform the Services. EUROPHONE
shall be entitled to determine when to install these components in its sole
discretion.
7.4 Subscriber
Base Ownership.
With
the exception of the contractual rights as provided herein or the rights of
end-users as granted by law, EUROPHONE is and shall be the sole and exclusive
owner of the subscribers and user base of the Services and of the phone numbers
issued thereby. EUROPHONE may transfer such user base to different carriers
or
service providers from time to time. Client acknowledges that it shall not
have
any such ownership rights and that it may not cause or facilitate the transfer
or migration of any numbers or Services to other carriers or service providers
other then as directed by EUROPHONE from time to time and further agrees to
provide migration assistance as necessary in order to assist with the foregoing.
6
ARTICLE
VIII
DISPUTES
AND REMEDIES
8.1 Notice
of Breach and Opportunity To Cure.
No
breach of this Agreement, including without limitation a breach of warranty
hereunder, shall be actionable by either Party unless such Party has, as an
express condition precedent to commencing such an action or proceeding, provided
written notice to the Party in breach specifying the breach in reasonable detail
and providing the Party in breach an amount of time to cure such breach (if
reasonably capable of cure) as provided below, and the Party in breach fails
to
cure the breach within such notice period.
8.2 Termination
For Cause.
In the
event either Party to this Agreement shall be in material breach of this
Agreement (other than for nonpayment which is governed by Section 8.3 and
ARTICLE
VI)
and (i)
where EUROPHONE is the breaching Party, it fails to substantially cure such
breach within seventy (70) days after its receipt of a written notice specifying
the details of the breach, and (ii) where Client is the breaching Party, it
fails to substantially cure such breach within thirty (30) days after its
receipt of a written notice specifying the details of the breach or, (iii)
with
respect to any material breach capable of cure which cannot reasonably be cured
within the
cure
periods specified in subsections (i) and (ii) above,
should
the breaching Party fail to proceed within the applicable cure period specified
in subsections (i) and (ii) above to commence curing the breach and thereafter
to proceed with all due diligence to cure the breach, the Party not in breach
of
this Agreement may terminate this Agreement by giving prompt written notice
of
termination. Notwithstanding the foregoing, Client understands that EUROPHONE
obtains its hardware and time related services from third parties, and that
breach or failure by such parties to provide services or hardware to EUROPHONE
shall be an additional and valid defense to any claim asserted against EUROPHONE
for damages caused by such breach or failure.
8.3 Termination
For Nonpayment.
In the
event Client fails to pay all amounts due EUROPHONE in accordance with the
terms
of this Agreement, then EUROPHONE may terminate this Agreement by providing
Client with written notice of termination; provided, however, that in the event
that the disputed amount is greater than 15%, then, undisputed amount shall
be
paid immediately, with the disputed amount placed in escrow with an escrow
agent
determined by the parties in good faith. All other invoices shall be invoiced
and paid regularly in accordance with this Agreement on an ongoing basis,
presuming that the provisions of the previous sentence is complied with. The
principals of each party shall meet within five (5) business days with
sufficient documentation to resolve the dispute. In the event that the dispute
is not resolved within such time, EUROPHONE may treat such failure as a
non-payment hereunder. Client waives its right to dispute any invoiced amounts
if it does not provide written notice of such dispute within sixty (60) days
of
the date of or receipt of the invoice. In the event of a dispute, Client must
pay the entire invoiced amount in full and, in such event, the Parties will
exercise good faith to resolve the amounts due under the invoice within seventy
(70) days after Client has disputed the invoiced amount. In the event that
a
disputed amount is not resolved within such seventy (70) day period, or
EUROPHONE reasonably determines that such dispute will not be resolved within
such seventy (70) day period, both parties shall submit such dispute to
arbitration in accordance with 8.6 below. Notwithstanding the foregoing,
EUROPHONE’s obligation to deliver additional services shall cease after one (1)
day in the event of non-payment pursuant to ARTICLE
VI.
8.4 Termination
Due To Insolvency.
In the
event either Party to this Agreement becomes or is declared insolvent, becomes
subject to a voluntary or involuntary bankruptcy or similar proceeding, or
makes
an assignment for the benefit of all or substantially all of its creditors,
then
the other Party to this Agreement may terminate this Agreement by giving written
notice thereof to such Party which notice shall specify the date of
termination.
8.5 Termination
for Fraud.
Client
shall not assist or participate in any fraudulent usage by end-users and shall
analyze and report any such known or suspected usage to the Company and take
corrective action to resolve and prevent such fraudulent usage. The Company
may
also, in its sole discretion, take any corrective action or exercise other
legal
or equitable rights it has, as against end-users reasonably suspected by it
of
committing fraud, including without limitation, deactivating such user’s
account(s)
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8.6 Dispute
Resolution.
This
Section 8.6 governs any dispute, disagreement, claim or controversy between
Client and EUROPHONE arising from or related to this Agreement (a “Disputed
Matter”).
All
Disputed Matters shall be referred jointly to senior executives of each of
the
Parties. If such executives do not agree upon a resolution within ten (10)
days
after referral of the matter to them, the parties shall proceed with binding
arbitration as follows:
(a) Arbitration: Any
and
all disputes, controversies or claims arising out of or in connection with
this
letter or the breach, termination, validity thereof, or the work performed
hereunder shall be settled by final and binding arbitration in accordance with
the American Arbitration Association ("AAA")
rules
as presently in force. The appointing authority shall be the AAA. The
arbitration shall be heard and determined by three arbitrators. Each party
shall
name one arbitrator. The third arbitrator shall be named by the appointing
authority. If one of the arbitrators is unable to serve, due to death,
disability or other reason, the party appointing said arbitrator shall appoint
a
replacement arbitrator. The place of arbitration shall be in New York; provided,
however, that EUROPHONE shall have the right to consolidate any arbitration
hereunder with any arbitration proceeding involving a EUROPHONE third party
supplier (including a EUROPHONE subcontractor), and in such event, the place
of
arbitration shall be in such venue in the United States called for in the
arbitration proceeding with which this instant proceeding has been consolidated.
The award shall be made and payable in U.S. dollars, free of any tax or other
deductions. The award may include interest from the date of any breach or other
violation of this Agreement. The arbitrators shall fix the appropriate rate
of
interest from the date of the breach or other violation to the date that the
award is paid in full. In no event, however, should the interest rate during
such period be lower than the prime commercial lending rate for favored
borrowers published from time to time by the Wall Street Journal. The parties
may stipulate whether discovery will be limited or broad ranging. If the parties
fail to so stipulate, the appointing authority will determine the method of
discovery that will be used. Parties may introduce expert witnesses and take
at
least three depositions of one another. The arbitration panel possesses broad
authority to issue interim measures of protection. All notices to be given
in
connection with the arbitration shall be in writing.
ARTICLE
X
ERROR
CORRECTION, LIMITATION OF LIABILITY AND INDEMNITY
10.1 Error
Correction.
Client
shall be responsible for the data, information and input supplied to EUROPHONE
by Client or on behalf of Client. EUROPHONE shall have no liability of any
kind
with regard to errors that are attributable to incorrect data, information
or
input supplied to EUROPHONE by Client or on behalf of Client. With regard to
errors which are caused solely by an error of EUROPHONE or its service
provider(s), Client shall provide written notice to EUROPHONE of such error
and
(i) for reports run on a daily basis, EUROPHONE shall only be required to
retroactively reprocess such reports if Client first reports such error to
EUROPHONE within two (2) days of Client’s first receipt of output from EUROPHONE
that evidences the error; (ii) for reports run on a weekly basis, EUROPHONE
shall only be required to retroactively reprocess such reports if Client first
reports such error to EUROPHONE within six (6) days of Client’s first receipt of
output from EUROPHONE that evidences the error; and (iii) for reports run
on a monthly basis, EUROPHONE shall only be required to retroactively reprocess
such reports if Client first reports such error to EUROPHONE within twenty
(20)
days of Client’s first receipt of output from EUROPHONE that evidences the
error. For purposes of the preceding sentence, a report shall be considered
“daily,” “weekly,” or “monthly” based on the frequency with which the report is
actually run for Client, and not on the basis of the report’s classification
generally. In the event that EUROPHONE, through no fault of Client, has
mistakenly calculated the rates applicable to Client’s Subscriber base, or has
otherwise printed materially erroneous information on Client’s bills to its
Subscribers, and the xxxx cycle processing for the following month has not
already been completed by EUROPHONE, then EUROPHONE shall correct the
miscalculation or the error and reprocess the relevant billing data within
seven
(7) days after such error is brought to the attention of EUROPHONE. Otherwise,
EUROPHONE will alert Client to the problem and mutually agree on the remedial
action that EUROPHONE will take without additional expense to Client provided
that such report shall be completed within thirty (30) days after such error
is
brought to the attention of Client.
8
10.2 Scope
of Liability.
IN NO
EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY IN CONNECTION WITH THE
PROVISION OR USE OF THE SERVICES OR ANY OTHER OBLIGATION OF SUCH PARTY UNDER
THIS AGREEMENT FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, EXEMPLARY,
PUNITIVE OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOST
PROFITS (EXCEPT WITH RESPECT TO THE FEES AND OTHER CHARGES AND AMOUNTS PAYABLE
UNDER THIS AGREEMENT), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT,
INDEMNITY, NEGLIGENCE, OR WARRANTY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF
THE
POSSIBILITY OF SUCH DAMAGES.
The
Parties have agreed that the limitations specified in this Section 10.2 shall
not apply to liabilities of one party to the other under Section 10.3 or in
the
event of Client’s breach of any of Sections 3.6(a), 3.6(c), 8.5, 13.1 or 13.2;
and (b) will survive and apply even if any limited remedy specified in this
Agreement is found to have failed of its essential purpose and (c) do not apply
with respect to Client’s liability in connection with carrier network and
carrier network connected services. These limitations represent an allocation
of
risk between the Parties and are an essential and material part of this
Agreement.
10.3 General
Indemnification.
(a) Indemnity
by Client.
Client
shall indemnify, protect, defend and hold harmless EUROPHONE and its directors,
shareholders, officers, agents, suppliers, service providers, assignors,
attorneys and affiliates from and against, any Liabilities asserted against
or
as incurred by such persons or entities arising out of or relating to any
third-party claims for: (i) bodily injury to or death of any person caused
by Client or its agents, subcontractors or employees; (ii) damage to, or
loss or destruction of, tangible real property or tangible personal property
caused by Client or its agents, subcontractors or employees; (iii) alleged
infringement of third-party rights to intellectual property Client provided
to
EUROPHONE for the purpose of carrying out this Agreement; and (iv) Client’s
failure to comply with any applicable state or federal law or regulation,
including without limitation any conduct by Client in violation of any
regulations promulgated by the Federal Communications Commission, the Federal
Trade Commission or the State Public Utility Commissions such as “slamming” and
“cramming” violations.
(b) Indemnity
by EUROPHONE.
EUROPHONE shall indemnify, protect, defend and hold harmless Client and its
directors, shareholders, officers, agents, attorneys and affiliates from and
against, any liabilities asserted against or as incurred by such persons or
entities arising out of or relating to any third-party claims for:
(i) bodily injury to or death of any person caused by EUROPHONE or its
agents, subcontractors or employees; (ii) damage to, or loss or destruction
of, any tangible real property or tangible personal property caused by EUROPHONE
or its agents, subcontractors or employees; and (iii) alleged infringement
of third-party rights to intellectual property EUROPHONE provided Client for
the
purpose of carrying out this Agreement.
(c) Indemnity
Procedure.
The
obligations to indemnify, protect, defend and hold harmless included in this
Agreement shall not apply to the extent the indemnified Party was responsible
for giving rise to the matter upon which the claim for indemnification is based
and will not apply unless the indemnified Party (i) promptly notifies the
indemnifying Party of any matters in respect of which the indemnity may apply
and of which the indemnified Party has knowledge (provided that the failure
to
provide such prompt notice shall not relieve a Party of any obligation under
this Section not materially affected by such failure); (ii) gives the
indemnifying Party full opportunity to control the response thereto and the
defense thereof, including any agreement relating to the settlement thereof,
provided that the indemnifying Party shall not settle any such claim or action
without the prior written consent of the indemnified Party (which shall not
be
unreasonably withheld or delayed); and (iii) cooperates with the
indemnifying Party, at the indemnifying Party’s cost and expense in the defense
or settlement thereof. The indemnified Party may participate, at its own
expense, in such defense and in any settlement discussions directly or through
counsel of its choice on a monitoring, non-controlling basis.
9
ARTICLE
XI
WARRANTIES
11.1 Services.
EUROPHONE warrants to Client that all Services provided hereunder will be
performed in a good and workmanlike manner in accordance with generally accepted
industry standards. In the event of any failure by EUROPHONE to conform to
the
foregoing warranty in any material respect, EUROPHONE shall, upon notice by
Client, use good faith efforts to cure or correct such failure at EUROPHONE’s
expense, as soon as reasonably practical after Client’s written notice to
EUROPHONE as provided herein. This Section 11 sets forth Client’s exclusive
remedies and EUROPHONE’s only obligation for breach of warranty or other duty
related to the quality of the Services. The foregoing warranty is expressly
conditioned upon (i) Client providing EUROPHONE with prompt written notice
of any claim during the Term, which notice must identify with particularity
the
non-conformity; and (ii) Client’s full cooperation with EUROPHONE in all
reasonable respects relating thereto, including assisting EUROPHONE to locate
and reproduce the non-conformity. The foregoing warranty will not apply to
the
extent that the alleged breach of warranty is due to carrier network or carrier
network connected services, third-party hardware, software and any other
services or goods supplied by Client and which do not conform to their
respective technical, functional and performance specifications and criteria,
as
such criteria was specified by the third party (or Client), and EUROPHONE shall
have no liability or obligation as a result thereof.
THE
EXPRESS WARRANTY PROVIDED HEREIN IS IN LIEU OF ALL LIABILITIES OR OBLIGATIONS
OF
EUROPHONE FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE
OR
PERFORMANCE OF THE SERVICES, CARRIER NETWORK AND CARRIER NETWORK CONNECTED
SERVICES, OR ANY FAILURE THEREOF.
11.2 WARRANTY
DISCLAIMER.
THE
EXPRESS WARRANTY MADE IN SECTION 11.1 IS EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
EUROPHONE EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR PARTICULAR PURPOSE.
ARTICLE
XII
INTELLECTUAL
PROPERTY RIGHTS AND USE OF MARKS
12.1 Intellectual
Property Rights.
Client
acknowledges and agrees that the data provided by EUROPHONE (or its service
provider(s) or supplier(s) to configure Client’s master dealer portal (including
without limitation data entered as part of the plans, rules and tables
configuration) and any other proprietary data provided to Client pursuant to
this Agreement (or otherwise provided to Client by EUROPHONE or its affiliates
that relate to its business, sources or intellectual property) is confidential
and proprietary to Client, Client shall not use or copy, and shall ensure that
its employees, agents, and affiliates do not use or copy, that data as
configured by EUROPHONE for any person or entity other than
EUROPHONE.
12.2 Ownership
of Media.
Unless
furnished by Client or its carriers, and with the exception of the media
delivered by EUROPHONE to Client on which the reports and outputs provided
hereunder are contained, as between Client and EUROPHONE, all media upon which
Client data is stored is and shall remain the property of
EUROPHONE.
12.3 Use
of
Marks.
(a) The
Parties currently contemplate that Client branding may appear in some fashion
on
or in Subscriber bills, reports, correspondence and related materials
(collectively referred to as “Billing
Materials”).
Each
Party acknowledges the other Party’s rights in and to their respective
copyrights, trademarks, service marks, logos, trade names and other proprietary
marks or those of its third party licensors (collectively referred to as
“Marks”).
Nothing in this Agreement shall be construed to grant either Party any license
to or rights in or to the other Party’s Marks, except as set forth in Section
12.3(b) below.
10
(b) Client
acknowledges that it does not have any rights to the “Eugro,” “Europhone,”
“Eugro,” or “One World One Sim” marks, or phrases or names similar to such
marks, and that the same is owned by EUROPHONE or its affiliates.
(c) EUROPHONE
shall use the EUGRO specific trademark(s), trade name(s) and product name(s):
(1) in conjunction with the Services and Billing Materials as contemplated
herein, or (2) on or in connection with the reproduction of computer media
and related materials and as contemplated herein. Client shall have no right
to
use any EUROPHONE Marks without the advance written consent of EUROPHONE, which
shall not be unreasonably withheld if such Marks are used in accordance with
this intended purpose under this Agreement, subject further to non-default
by
Client of this Agreement. Client may be required to execute a waiver of license
agreement further limiting or delineating use of such Marks. Client shall use
the trademarks and names only in such a way as to enhance the value and
visibility of the brand through its advertising and marketing materials. For
the
avoidance of doubt, any license to use any trademarks, trade names as product
names shall terminate simultaneously with this Agreement.
(d) The
use
of each Party’s Marks shall comply with any local laws. Neither Party nor its
subsidiaries, nor its successors in interest, shall (or shall cause others
to)
challenge, file suit or initiate proceedings, or contest in any other manner
the
other Party’s ownership rights or rights to use, or allow its subsidiaries to
use such Party’s Marks to identify any goods or services of such Party and its
subsidiaries.
(e) The
owner
or licensor of the Marks may discontinue the use of any or all of its Marks
on
any Billing Materials or the like at its sole option.
(f) Except
as
otherwise permitted herein, neither Party will use, or permit their respective
employees, agents and subcontractors to use, the Marks of the other Party,
or
the other Party’s affiliates, whether registered or unregistered, without such
Party’s prior written consent.
(g) Client
hereby agrees to indemnify, defend and hold harmless EUROPHONE and all of its
officers, directors, employees, shareholders, suppliers, consultants and
third-party contractors from any Liabilities as incurred by them as a result
of
any claim, statutory or at common law, arising from or related to any alleged
infringement by Client, including without limitation any alleged contributory
infringement, as a result of any unlawful use of EUROPHONE’s marks.
ARTICLE
XIII
CONFIDENTIAL
INFORMATION/ NONCIRCUMVENT
13.1 Confidential
Information.
EUROPHONE and Client agree that all information in whatever form exchanged
between the Parties concerning the Services and carrier network and carrier
network connected services shall be treated by the receiving Party as
confidential (“Confidential
Information”)
and
shall be held in strict confidence and used only for purposes of this Agreement.
No such information shall be disclosed by the receiving Party, its agents or
employees without the prior written consent of the disclosing Party, except:
(i) to subcontractors or vendors of the receiving Party who have signed a
confidentiality agreement no less restrictive than that set forth in this
Section 13.1; and (ii) as may be necessary to enforce this Agreement or by
reason of legal, accounting or regulatory requirements. Notwithstanding the
foregoing, information shall not be considered Confidential Information where
the receiving Party can demonstrate that such information:
(i) was
in
the public domain on or prior to the date of this Agreement; or
11
(ii) was
lawfully in the possession of the receiving Party on or prior to the date of
this Agreement or the disclosure; or
(iii) became
part of the public domain, by publication or otherwise, not due to any
unauthorized act or omission on the part of the receiving Party; or
(iv) was
independently created or derived by the receiving Party without the aid of
any
Confidential Information provided to the receiving Party by the disclosing
Party; or
(v)
|
is
supplied to the receiving Party by a third party as a matter of right
and
is not in violation of any confidentiality agreement between such
third
party and the disclosing Party.
|
13.2 Non-Circumvention. Client
shall not on its own, through its agents, subcontractors, employees, servants,
executives, owners or affiliates (or any entity owned or controlled, or under
common ownership with, directly or indirectly, any of the foregoing), or by
disclosure to any other person or entity circumvent or otherwise contact,
directly or indirectly any source for services or service providers utilized
by
EUROPHONE in connection with providing services under this Agreement, or other
related contacts that are part of the Confidential Information, or any other
potential source introduced by EUROPHONE, during the Term of this Agreement
and
for a period of twenty four (24) months after the cessation of any business
between the Parties, without notifying the Company first and receiving actual
consent thereto in writing from Company. Provided, however, that if the
Agreement is terminated by EUROPHONE other than for cause or non-payment, then
the foregoing twenty-four (24) months provided shall be reduced to twelve (12)
months.
ARTICLE
XIV
MISCELLANEOUS
PROVISIONS
14.1 Non
solicitation of Employees.
Each
Party acknowledges that the other Party’s success in its industry is largely
dependent on the performance of its personnel and that, therefore, each Party
expends substantial resources in connection with employment and training.
Accordingly, neither Party shall hire, either as an employee or contractor,
any
person who was a Restricted Employee of the other Party at any time during
the
twelve (12) months preceding such hiring or retention, without obtaining the
advance written consent of the other Party. A Restricted Employee is any
employee or third-party contractor (including employees thereof) of a Party,
excluding members of the clerical staff.
14.2 Binding
Effect; Assignment.
Neither
party may assign or otherwise transfer or convey any of its rights, duties
or
obligations under this Agreement (except subcontracting as authorized herein)
without the prior written consent of the other Party except either Party may,
upon written notice to the other Party (but without any obligation to obtain
the
consent of such other party), assign this Agreement or any of its rights
hereunder to any person or entity who succeeds (by purchase, merger, operation
of law or otherwise) to all or substantially all of the capital stock, assets
or
business of such Party, if such person or entity agrees in writing to assume
and
be bound by all of the obligations of such party under this Agreement. Any
attempted assignment, transfer or delegation in contravention of this paragraph
will be void and of no force and effect. This Agreement shall be binding upon
and inure to the benefit of the Parties hereto and their respective successors
and permitted assignees.
14.3 No
Waiver.
No
failure of either Party to exercise any power or right given either Party
hereunder or to insist upon strict compliance by either Party with its
obligations hereunder, and no custom or practice of the Parties at variance
with
the terms hereof shall constitute a waiver of either Party’s right to demand
exact compliance with the terms hereof.
12
14.4 Excused
Performance.
Each
Party shall be excused from performance, and shall have no liability beyond
what
is included in this Agreement, for any period and to the extent that such Party
is prevented, hindered or delayed from performing any Services or other
obligations under this Agreement, in whole or in part, as a result of acts,
omissions or events beyond the reasonable control of such Party, including
by
way of illustration and not limitation, acts or omissions of the other Party,
third-party nonperformance, failure or malfunction of computer or
telecommunications hardware, equipment or software, breach or other
nonperformance by such Party’s vendors and suppliers, due to strikes or labor
disputes, riots, war or terrorism, fire, acts of God or governmental
regulations; provided that such Party shall resume performance hereunder
promptly upon resolution of such acts, omissions or events.
14.5 Rights
Cumulative.
All
rights, powers, and privileges conferred hereunder upon the Parties shall be
cumulative and shall not restrict those given by law.
14.6 Singular
Includes Plural.
The
singular of any word in this Agreement includes the plural.
14.7 Notices.
Whenever under this Agreement one Party is required or permitted to give notice
to the other, such notice shall be deemed given when delivered in hand or by
overnight courier with tracking capability, or three (3) Business Days after
the
date mailed by United States mail, certified mail, return receipt requested,
postage prepaid, and addressed as follows:
In
the
case of EUROPHONE:
EUROPHONE
USA LLC
000
XXXXXXXXXXX XXXXXX, Xxxxx 000x
Xxxx
Xxxxxxx, XX 00000
Attention:
Xxxx Xxxxxx
Fax :
(000) 000-0000
With
a
copy to :
Xxxxxxx
Xxxx LLP
0000
Xxxxxxxx, 00xx Xxxxx
Xxx
Xxxx,
Xxx Xxxx 00000
Attention :
Xxxxxx Xxxxxxxx, Esq.
Fax :
(000) 000-0000
In
the
case of Client:
PARALLEL
NO LIMIT , INC.
00
Xxxxxxxx Xxxxx, Xxxxx 000
Xxxxxxxxxx,
XX 00000
Attention:
Xxxxxx Xxxxx
Either
Party may change its address for notification purposes by giving the other
Party
three (3) days prior written notice of the new address and the date upon which
it will become effective.
14.8 Relationship
of Parties.
In
furnishing services to Client, EUROPHONE is acting as an independent contractor.
This Agreement shall not be deemed to create a partnership, joint venture or
fiduciary relationship between the Parties.
14.9 Severability.
In the
event any provision of this Agreement is held to be unenforceable or invalid
by
any court of competent jurisdiction, the validity and enforceability of the
remaining provisions of this Agreement shall not be affected and, in lieu of
such invalid or unenforceable provision, there shall be added automatically
as
part of this Agreement one or more provisions as similar in terms as may be
valid and enforceable under applicable law.
13
14.10 Entire
Agreement.
This
Agreement, including the Schedules attached hereto, constitutes the entire
agreement between the Parties with respect to the subject matter hereof and
supersedes all prior and contemporaneous representations, understandings or
agreements, whether oral or written, relating to the subject matter hereof.
All
prior or contemporaneous representations, understandings or agreements, whether
oral or written, that are not expressly set forth within the four corners of
this Agreement are hereby deemed waived, superseded and abandoned.
14.11 Amendments.
No
amendment or modification of this Agreement will be binding on either of the
Parties to this Agreement unless such Amendment is contained in a written
document which expresses an intention to amend this Agreement and is executed
by
both the Parties.
14.12 Counterparts.
This
Agreement may be executed in several counterparts all of which taken together
shall constitute one single agreement between the Parties.
14.13 Headings.
The
article and section headings included in this Agreement are for reference and
convenience only and shall not enter into the interpretation of this
Agreement.
14.14 Governing
Law.
This
Agreement shall be governed and construed in accordance with the laws of the
State of New York.
14.15 Currency.
All
monetary amounts stated in this Agreement are stated in United States Dollars,
and all amounts due hereunder shall be paid by Client in United States
Dollars.
14.16 Terms
Confidential.
The
terms and conditions of this Agreement are confidential and shall be treated
as
such by the Parties. The Parties will not disclose the pricing terms, and
services offered to ANY third parties. Notwithstanding the foregoing, however,
(i) Client or EUROPHONE may disclose to potential investors the Agreement
in full provided Client obtains a non-disclosure agreement from its investor(s)
that effectively limits the investor(s) from disclosing this Agreement to any
party other than investor(s) (excluding bona-fide Venture Capital firms who
have
a policy not to sign non-disclosure agreements, but are held to professional
standards of confidentiality; (ii) either party may disclose such portions
of this Agreement (excluding the schedules hereto unless expressly required
to
do so by governmental authorities) as may be required for the filing of
financial disclosure or other reports, filings and forms with the Securities
and
Exchange Commission, the FCC or other governmental agencies under applicable
statutes and regulations; and (iii) Client will permit EUROPHONE to use
Client as a reference with Client’s advance approval, which approval shall not
be unreasonably withheld by Client
14.17 No
Third-Party Beneficiaries.
The
provisions of this Agreement are for the benefit of the Parties hereto and
not
for any other person.
14.18 Survival.
The
provisions of Section 3.6, 4.6, 6.2, 8.6, 10.2, 10.3, 11.2, all of Sections
12
and 13 Section 14.1, and 14.14 shall survive any termination of this
Agreement.
14
IN
WITNESS WHEREOF, the Parties hereto have each executed this Agreement by a
duly
authorized representative as of the date indicated adjacent to their signatures
hereon.
EUROPHONE
USA, LLC
|
PARALLEL
NO LIMIT, INC.
|
|
By:_______________________________
|
By:_______________________________
|
|
Name:Xxxxxxxx
Xxxxxxxxxxx
|
Name:Xxxxxx
Xxxxx
|
|
Title:President
|
Title:
President
|
|
Date:______________________________
|
Date:
_____________________________
|
15
SCHEDULE
A
EUROPHONE
SERVICES
As
further described below, the Services available under this Schedule
A
and the
Master Service Agreement (“MSA”)
shall
consist of the following. EUROPHONE shall also provide such other services
as
may be mutually agreed upon as to description and price in accordance with
Section 3.2 of the MSA.
1.
|
Implementation
Services
|
2.
|
Customer
Acquisition Services
|
3.
|
Equipment
Fulfillment Services
|
4.
|
Carrier
Provisioning Services
|
5.
|
Back
Office System Operations
|
6.
|
Subscriber
Care Services - 24 Hours a day, 7 Days a
week
|
7.
|
Activity
Reporting Services
|
8.
|
Management
Consulting / Back Office Customization
Services
|
9.
|
Service
Bureau Interfaces
|
In
addition, and subject to the terms and conditions of Schedule D, EUROPHONE
shall
provide Client with the carrier network and carrier network services described
therein.
II. IMPLEMENTATION
1. EUROPHONE
shall assist Client in making decisions regarding Clients implementation data
which is subsequently loaded into EUROPHONE’s Back Office Systems.
2. EUROPHONE
shall also provide system administrative functions including pricing
modifications, table updates and configuration information, as necessary for
Client’s implementation.
III. CUSTOMER
ACQUISITION
Commencing
on the Cutover Date, EUROPHONE shall provide Client access to EUROPHONE’s “POS”
system over the internet only. The POS web site shall provide the following
information, functions and capabilities:
1.
|
Description
of Eugro Mobil’s products and
services.
|
2.
|
Rates
and rate plans for Eugro Mobile’s selected products and
services.
|
3.
|
Offer
Subscribers the ability to order Eugro Mobile products and
services.
|
4.
|
Enable
Client to evaluate the credit worthiness of
Subscribers.
|
5.
|
Enable
Subscriber to review billing, balance, and payment
information.
|
6.
|
Any
other information as mutually agreed upon between EUROPHONE and
Client.
|
Client
may acquire Subscribers through EUROPHONE’s POS system as follows:
1.
|
Client
may utilize EUROPHONE’s website as a point of sale system at a manned
retail location or in Client’s privately owned customer acquisition call
center; or
|
2.
|
Client’s
subscriber may directly access and utilize the website to activate
all
services with no assistance from client or EUROPHONE’s customer
acquisition team.
|
16
IV. ACTIVITY
/ CLIENT PROFITABILITY REPORTING
Client
shall have access to standard reporting packages that permit the management
of
activations and deactivations by promo code, sales rep, location, date, and
other key factors driving Client’s business. All such reports shall be available
in real time via EUGROMOBILE web site. Client may request that EUROPHONE provide
additional reports. EUROPHONE shall evaluate such request, and if approved,
shall provide them, at no additional cost to Client, within forty (40) Business
Days of such approval. If EUROPHONE determines that it will incur significant
additional time and costs in producing Client’s requested reports, EUROPHONE
shall provide Client with a written quote regarding the costs and timeframes
associated with implementation of such additional reporting.
17
SCHEDULE
B
ACH
Debit Agreement
ACH
Agreement
This
Agreement, dated as of March 7, 2007, is between EUROPHONE USA LLC,
(“Originator”)
and
Parallel No Limit Inc.___________________________, (“Receiver”).
RECITALS
A.
|
Receiver
wishes to have Originator initiate Debit or Credit Entries to its
account
specified below (the “Account”)
in payment of obligations owed by Receiver to Originator or Originator
to
Receiver pursuant to the terms of this Agreement, the laws of the
state of
New York and the Rules relating to Corporate entries (the “Rules”)
of the National Automated Clearing House Association and Originator
is
willing to initiate such Entries on the terms set forth
below.
|
B.
|
Unless
otherwise defined herein, capitalized terms shall have the meanings
provided in the Rules as set forth
below:
|
ACH:
Automated Clearing House Network. A funds transfer system, governed by the
NACHA
Operating Rules, that provides for the interbank clearing of electronic entries
for participating financial institutions.
Originator:
Any
individual, corporation or other entity that initiates entries into the ACH
Network.
Receiver:
An
individual, corporation or other entity who has authorized an Originator to
initiate a credit or debit entry to an account held at a Receiving Depository
Financial Institution.
Entry(ies):
An
electronic item representing the transfer of funds in the ACH.
Credit:
An entry
to the record of an account to represent the transfer or placement of funds
into
the account.
Debit:
An entry
to the record of an account to represent the transfer or removal of funds from
the account.
AGREEMENT
In
consideration of the mutual promises contained herein, Originator and Receiver
agree as follows:
1.
Authorization:
Subject
to the terms set forth below, Receiver authorizes Originator to initiate Debit
and/or Credit Entries to the Account in accordance with the Rules for
obligations owing from time to time by Receiver to Originator or Originator
to
Receiver resulting from transactions or services provided under Schedule C.
18
2.
Authorization Limitations:
No
Entry
shall be initiated under this Agreement except in conformity with
the
authorization
provided above. The Originator will debit the invoice amount (Weekly Payment
Report) on the due date as specified on each invoice. The number of Debit
Entries made in a calendar month will be limited to the number of invoices
due.
The Originator will initiate Credit Entries to the Receiver as applicable from
time to time. The Originator will provide notice of a debit or credit
transaction on a daily basis via the Payment Report. No single Entry initiated
under this Agreement shall be in excess of the invoice amount.
3.
Originator’s Failure to Originate:
Receiver
shall not be deemed to default on any obligation or suffer any loss of discount
or other penalty by reason of the failure of Originator to initiate any Debit
Entry in accordance with the terms of this Agreement, or by reason of any delay
in receipt by Receiver’s financial institution, or the non-receipt by such
institution of any Debit Entry initiated by Originator.
4.
Compliance with ACH Operating Rules:
Receiver
shall comply with and be bound by the ACH Rules as in effect from time
to
time.
5.
Acceptance and Return of Entries:
Nothing
contained herein shall be deemed to require Receiver or its financial
institution to accept any Entry initiated under this Agreement, and any such
Entry may be returned in accordance with the Rules. Receiver shall not be deemed
to have accepted any Entry that is returned in accordance with the Rules.
Originator shall not be deemed in default on any obligation or suffer any loss
of discount or other penalty by reason of the return of any Entry, provided
such
Entry was initiated in accordance with the terms of this Agreement.
Notwithstanding any statement contained in any Entry or any data transmitted
with any Entry, and notwithstanding the failure to return any Entry in
accordance with the Rules, Receiver shall not be deemed to have accepted any
Entry as being in the correct amount if, within three days after receipt of
the
Entry by its financial institution, Receiver provides written notice to
Originator of a discrepancy.
6.
Credit for Entries:
Unless
such Entry is returned in accordance with the Rules, Receiver shall, as of
the
date the amount of such Entry is credited to the Account, credit Originator
with
the Amount of each Entry received and interest or other charges payable with
respect to the amount of such Entry shall cease of the time. Unless such Entry
is returned in accordance with the Rules, Originator shall, as of the date
of
such Entry is credited to its Account with its financial institution, credit
Receiver with the amount of each
Entry
received.
19
7.
Information:
Each
Entry initiated under this Agreement shall be accompanied by the following
information: The ach batch number and other applicable identifier
information.
8.
Receiver’s Account:
The
following is the deposit account maintained by Receiver:
Financial
Institution: Citibank
Account
No.: 00000000 ABA 000000000
Location:
Bethpage, NY
Telephone
No.:
If
receiver is a natural person, Receiver acknowledges to Originator that the
account is, and during the term of this Agreement, will be, maintained primarily
for business, and not for personal, family, or household purposes.
9.
Questions and Errors:
In
the
event of any questions or error relating to Entries initiated pursuant to
this
Agreement,
Receiver should contact Xxxx Xxxxxx, (914) 937-3900 ext. 19, and Originator
should contact Xxxx Kortmann_______________
(_516__)939___-0001____.
10.
Liabilities of Parties: Neither
Originator nor Receiver shall be liable for the act or omission of any Automated
Clearing House, financial institution, or other person. The Receiver is
responsible for ensuring that funds are available on the due date. If funds
are
not available on the specified due date, then the Receiver shall cure the amount
due Originator via wire transfer within one business day.
11.
Notice: Any
written notice or other written communication required or permitted to be given
under this Agreement shall be delivered, or sent by United States registered
mail, postage prepaid,
And,
if
to Originator, addressed to:
EUROPHONE
USA, LLC
000
Xxxxxxxxxxx Xxxxxx, Xxxxx 000x
Xxxx
Xxxxxxx, XX 00000
Attn:
Xxxx Xxxxxx
And,
if
to Receiver, addressed to:
PARALLEL
NO LIMIT, INC.
00
Xxxxxxxx Xxxxx, Xxxxx 000
Xxxxxxxxxx,
XX 00000
Attn:
Xxxx Xxxxxxxx, CFO
unless
another address is substituted by notice delivered or sent as provided
herein.
Any
such
notice shall be deemed given when so delivered.
20
12.
Termination: This
Agreement may be terminated by Originator or Receiver at any time by giving
30
days prior written notice to the other party. Notwithstanding such termination,
this Agreement shall remain in force and effect as to all transactions that
have
occurred prior to the date of the termination.
13.
Headings: Headings
are used for reference purposes only, and shall be deemed a part of this
Agreement.
14.
Law Governing: This
Agreement shall be construed in accordance with and governed by the laws of
the
state of New York.
15.
Entire Agreement: This
Agreement embodies the entire agreement of the parties with respect to the
subject matter hereof, and supersedes all previous negotiations,
representations, and agreements with respect hereto, and shall be binding upon
the parties hereto, and their respective successors and assigns. This Agreement
may be amended only by a written statement, signed by both parties.
EUROPHONE
USA, LLC
|
|
_____________________________________
|
___________________
|
By:
Xxxxxxxx Xxxxxxxxxxx, President
|
Date
|
PARALLEL
NO LIMIT , INC.
|
|
_____________________________________
|
___________________
|
By:
|
Date
|
I
(we)
hereby authorized EUROPHONE USA LLC, to initiate via Debit Entries, debit
transactions and, if necessary, credit correction and adjustment transactions
to
my (our) account at _Citibank_________________________________.
21
AUTHORIZATION
AGREEMENT FOR DIRECT DEPOSITS (ACH DEBITS)
Originator Originator
Name_____
EUROPHONE USA, LLC ___________ID Number___
EUROPHONE
USA LLC hereinafter called ORIGINATOR, is authorized by ______________
hereinafter called RECIEVER, to initiate debit entries to its XX Checking
Account / ⑀⍺ Savings
Account (select one) indicated below at the depository financial institution
named below, hereafter called DEPOSITORY, and to credit the same to such
account. RECEIVER acknowledges that the origination of ACH transactions to
our
account must comply with the provisions of U.S. law.
Depository
Name
__Citibank___________________ Branch
__Bethpage
______________________
City
__Bethpage____________________
State__NY____________________ Zip_______________________
Routing
No ._000000000_________________________
Account
No. 00000000________________________________
This
authorization is to remain in full force and effect until ORIGINATOR has
received written notification
from
RECEIVER of its termination in such time and in such manner as to afford
ORIGINATOR and
DEPOSITORY
a reasonable opportunity to act on it.
Receiver
Receiver
Name_Parallel
No Limit Inc_________________________________ ID
Number_________________________________
Name__Fred
Kortmann__________________________________
Title__CFO____________________________________
Dated:_3/7/2007_______________________
Signature______________________________________________
22
SCHEDULE
C
EUROPHONE
CHARGES
See
Schedule
B
for ACH
agreement
23
SCHEDULE
D
CARRIER
(VERIZON / OTHER) IR AGREEMENT
DEFINITIONS
“Affiliate”
shall
mean with respect to any Person, any other Person that, directly or indirectly,
through one or more intermediaries, Controls, is Controlled by or is under
common Control with such a Person.
“Authentication”
or
“Authenticatable”
refers
to Equipment that meets published CIA guidelines for random A-key authentication
as such guidelines may be amended from time to time.
“Brownout”
shall
mean the temporary blocking of automatic Roaming in a particular portion of
the
Territory or, with respect to a Roaming Carrier, in that Carrier’s MSA, RSA,
BTA, or MTA.
“BTA”
shall
mean all or any portion of the Basic Trading Area in which the Carrier is
authorized by the FCC to offer CMRS, GSM and/or Data Service.
“Carrier”
shall
mean the underlying carrier providing wholesale access to their network or
a
Person licensed by the FCC to offer CMRS, GSM and/or Data Service.
“CDMA”
shall
mean code-division multiple access.
“Cloning
Fraud”
shall
mean an illegal or fraudulent activity wherein a legitimate number assignment
module (NAM) or an electronic chip in a unit of Equipment is replaced to
duplicate a legitimate End User’s Equipment Information, generally occurring by
the unauthorized interception and programming of a valid End User’s Equipment ID
and/or Number into another unit of Equipment.
“Commercial
Mobile Radio Service”
(“CMRS”)
shall
mean each and every radio service that is defined by the Federal Communication
Commission (“FCC”)
as
CMRS pursuant to 47 CFR 20.9 and other provisions of the FCC’s rules; including,
but not limited to, cellular, PCS, paging, messaging, air-to-ground, specialized
mobile radio services and enhanced specialized mobile radio services, satellite,
and any other radio service that the FCC may in the future define as
CMRS.
“Company
Service”
shall
mean the Carrier CMRS, GSM and/or Data Service provided using the Carrier
Facilities.
“Control”
(including the correlative meanings of the terms “Controlling”, “Controlled by”
and “under common Control with”) as used with respect to any Person, means the
possession, directly or indirectly, of the power in fact or in law to direct
or
cause the direction of management policies of such Person, whether through
ownership of voting securities, by contract or otherwise.
“Customer”
shall
mean a Person other than IR or an End User acquiring or using Company Service
from Company.
“Data
Service”
shall
mean the transmission of data packets using technology, including 1X Service,
EVDO Service, or such other successor packet-switched, non-voice,
systems/services.
“Effective
Date”
shall
mean the date on which the authorized representative of Company and IR execute
the Master Service Agreement.
“End
User”
shall
mean the Person who purchases Company Service from IR.
24
“Equipment”
shall
refer to the End User’s radio telephone equipment that is technically and
operationally compatible with the Company Service including mobile, portable
or
transportable telephones and data communications devices, facsimile machines,
personal communications devices and any other wireless or similar devices used
by End Users in conjunction with or in order to utilize Company Service, and
accessories and enhancements associated therewith.
“Equipment
ID”
shall
mean the unique electronic serial number, such as ESN, MEID (mobile equipment
identifier) or similar term, assigned to a unit of equipment.
“EVDO
Footprint”
means
those portions of the Territories where EVDO Service is available as of the
Effective Date, as may be changed from time to time.
“EVDO
Service”
(“EVDO”)
means
the 1xEVDO high-speed broadband packet data transport service provided over
the
Company Facilities, or such alternative high-speed broadband packet-switched
service as may succeed EVDO.
“Facilities”
means
the telecommunications switching equipment, cell site transceiver equipment
and
other equipment maintained, expanded, modified or replaced by Carrier, as
applicable, to provide CMRS, GSM and/or Data Service.
“FCC”
shall
mean the Federal Communications Commission.
“Fraudulent
Usage”
with
respect to the use of CMRS, GSM and/or Data Service shall include, but not
be
limited to, the following:
(i)
accessing, altering or interfering, or attempting or assisting another to
access, alter or interfere, with the Carrier Facilities and/or information
of
Carrier, any Customer or End user by rearranging, tampering or making any
unauthorized connection with any Equipment, Facilities or Systems, or using
any
scheme, false representation or false credit devices, or by, or through, any
other fraudulent means or devices whatsoever, whether within or outside of
the
Territories (including, without limitation, Cloning Fraud and the alteration,
modification or other change to Equipment which would be viewed by the
Facilities as the provision of CMRS, GSM and/or Data Service to two pieces
of
Equipment through one Number); (ii) using CMRS, GSM and/or Data Service in
such
a manner so as to interfere unreasonably with the use of CMRS, GSM and/or Data
Service by Company or any Customers or End Users; (iii) using the CMRS, GSM
and/or Data Service to convey information of a nature or in such a manner that
renders such conveyance unlawful or to convey information found to be unlawful,
including, but not limited to, a finding that such language was foul, profane,
obscene, salacious or prurient, or to impersonate another person with fraudulent
or malicious intent, or for any purpose in violation of the law, or in such
manner as to interfere unreasonably with the use of CMRS, GSM and/or Data
Service by any other Customer or End User; and/or (iv) any other unauthorized,
wrongful or misappropriated use of CMRS, GSM and/or Data Service (including,
without limitation, subscription fraud and Cloning Fraud) on a Number assigned
to IR, whether or not such Number is currently active and whether such use
is by
IR or any End User.
“GSM”
shall
mean Global System for Mobile Communications.
“Home
SID”
refers
to a SID associated with an MDN assigned to an End User.
“Independent
Representative”
(“IR”)
refers
to the Person who is contracting under this Agreement and, to the extent that
such term is used herein to describe required conduct or to obligate IR, the
term shall also include any Affiliate, employee, principal, representative,
officer, agent, subagent, other distributor, entity, or partnership if IR,
and
shall correspondingly create an obligation on the part of IR to bind such other
Person accordingly.
“Inventory
Status”
means
the condition or state of an MDN available to IR but not yet assigned to an
End
User, or the condition or state of an MDN assigned to an End User but
subsequently disconnected and not re-assigned.
25
“Invoice”
means
an invoice of charges, fees, deposits, or other amounts owed to
Company.
“IS95A
Data”
means
a
circuit-switched transport method.
“KB”
shall
mean kilobyte, and is a unit of measurement of usage of EVDO Service and/or
1X
Service.
“MDN”
means
the mobile directory number that is received from the North American Numbering
Plan Administration (“NANPA”) for the purpose of receiving calls from the PSTN.
It is a telephone number (“NPA-NXX-XXXX”)
used
to access CMRS, GSM and/or Data Service for use with Equipment.
“MIN”
shall
mean the mobile identification number, which is announced to Carriers by Company
for the purpose of providing CMRS, GSM and/or Data Service and processing
calls/transmissions on the Carrier Facilities.
“MSA”
shall
mean all or any portion of the Metropolitan Statistical Area in which Carrier
is
authorized by the FCC to offer CMRS, GSM and/or Data Service.
“MTA”
shall
mean all or any portion of the Major Trading Area in which Carrier is authorized
by the FCC to offer CMRS, GSM and/or Data Service.
“Number”
means
the MIN and/or MDN used to provide access to CMRS, GSM and/or Data
Service
“OTAPA”
means
Carrier’s over-the-air parameter administration application, or any other
Carrier-initiated network over-the-air programming, providing the capability
for
Carrier-initiated programming of MDNs, including, but not limited to, remotely
updating the Home SIDs, PRLs and MDNs in OTAPA-capable units of Equipment,
which
because such functionality is not currently deployed by Carrier may be subject
to System availability/limitations such as, but not limited to, the requirement
that the Equipment be physically in the Home SID for such update to be
successful.
“OTASP”
means
Carrier’s over-the-air service provisioning providing the capability for OTASP
capable Equipment to initiate the programming of Numbers, including, but not
limited to, remotely updating the Home SIDs, PRLs and Numbers, in OTASP-capable
Equipment on Carrier Facilities, where available, subject to Carrier’s billing
system availability.
“Person”
shall
mean any individual, subsidiary, corporation, partnership, co-partnership,
firm,
joint venture, association, joint-stock company, trust, estate, unincorporated
organization, governmental or regulatory body or other entity.
“PRL”
means
Carrier’s Preferred Roaming List. The PRL is a proprietary list of SIDs that
identifies Carrier Facilities for system selection based on service arrangements
between the Carrier and other Carriers or within the Carrier.
“PSTN”
means
the public switched telephone network.
“Reseller”
shall
mean the party who holds title to the Carrier wholesale contract.
“Roaming”
shall
mean the CMRS, GSM and/or Data Service, as and when available, provided to
an
End User outside of the Territories, or when an End User is in the Territories
but using a Roaming Carrier’s Facilities.
26
“Roaming
Carriers”
shall
mean Carriers with whom the underlying Carrier or its Affiliates have agreements
for the provision of CMRS, GSM and/or Data Service.
“RSA”
shall
mean all or any portion of the Rural Service Area in which Carrier is authorized
by the FCC to offer CMRS, GSM and/or Data Service.
“SID”
means
the five-digit code assigned to each market by the FCC for each license issued
to a Carrier.
“Systems”
shall
include, but not be limited to, Carrier’s billing system and Company’s billing
system.
“Territory”
or
“Territories”
shall
mean the areas in which Carrier is currently licensed and provides the
Service.
“1X
Service”
means
high-speed packet data transport service.
ARTICLE
I
REPRESENTATIONS
BY IR
1.1 ACKNOWLEDGEMENT.
IR has read and understands all terms and conditions set for in this Agreement
and acknowledges and agrees:
1.1.1 is
a
nonexclusive purchaser of Company Service;
1.1.2 IR
has
had the opportunity to independently investigate the CDMA, CMRS, GSM and/or
Data
Service and/or Equipment sale/leasing business and the profitability (if any)
and risks thereof and is not relying on any representation, guarantee, or
statement of the Company other than that set forth in this
Agreement;
1.1.3 Company
has not represented; (a) IR’s prospects or chances for success selling Company
Service under this agreement; (b) the total investment that IR may need to
make
to operate under this Agreement (Company does not know the amount of the total
investment that may be required for this purpose); or (c) that it will limit
its
efforts to sell Company Service or establish other IRs;
1.1.4 IR
will
not obtain any exclusive rights under this Agreement either with respect to
territory or otherwise, and understands that Company may appoint other agents,
dealers or IRs in the territories.
ARTICLE
II
OBLIGATIONS
OF IR
2.1 IR
SERVICES. Subject to the terms and conditions set forth herein, IR shall resell
the Company Service in accordance with the eligibility requirements on which
such Company Service is offered and only in the Territories with at least the
Minimum Activations each year. IR acknowledges and agrees that this is a
non-exclusive relationship; Company shall have other resellers, agents, and
other representatives that sell the Company Service. IR shall be solely
responsible for all risks, expenses and liabilities incurred in connection
with
its resale of Company Service, including, but not limited to, Fraudulent Usage
associated with the MDNs provided to IR.
2.2 FRAUD.
IR
shall not assist or participate in any Fraudulent Usage. If fraudulent usage
occurs or is suspected by IR on an MDN assigned to IR, IR shall promptly
analyze, investigate and take corrective action to resolve and prevent further
fraudulent usage from occurring. If IR fails to take corrective action to
resolve the fraudulent usage and Carrier, in its sole discretion determines
that
the ongoing fraudulent usage adversely affects Carrier’s ability to provide
CMRS, GSM and/or data service, Carrier may take corrective action.
27
IR
shall
be financially responsible for all fraudulent usage on MDN’s assigned to IR and
acknowledges it is not eligible for any credits for fraudulent usage, including,
but not limited to, cloning fraud.
2.2.1 IR
Participation. IR
shall
actively participate and cooperate with Company in implementation of new and
existing Company fraud prevention tools, including, but not limited to,
Authentication, Roaming restrictions, use of personal identification numbers
(“PIN”)
codes
and Brownouts.
2.2.2 Authentication.
Company has implemented Authentication in most of the Territories. For the
Authentication feature to operate, the End User must have Authenticatable
Equipment. IR shall install and/or make available to its End Users only
Authenticatable Equipment in accordance with Section 2.4 of this Agreement.
IR
shall ensure that the Equipment complies with the Carrier’s policies for
Authentication, which include, but are not limited to, i) delivery of Equipment
ID/random A-key information directly to Carrier from the manufacturer of the
Equipment prior to any request for activation of the associated Equipment,
ii)
complying with the Carrier provided EDI procedures, iii) perform a test call
exceeding thirty (30) seconds in duration following the activation of CMRS,
GSM
and/or data service on a number, regardless of whether the Equipment is in
its
assigned home market or roaming
2.2.3 CMRS,
GSM
and/or Data Service Restriction. The underlying Carrier reserves the right
to
impose any and all restrictions on CMRS, GSM and/or data service to prevent
the
occurrence of Fraudulent Usage. If the Carrier suspects a MDN assigned to IR
is
being used in a fraudulent manner by IR, an End User or any other person, the
Carrier may, in its sole discretion and without prior notice, take such action
as necessary for the protection of the Carrier facilities, systems, CMRS, GSM
and/or data service, including interrupting or terminating the CMRS, GSM and/or
data service provided to IR, an End User or any other person. The Carrier shall
use reasonable commercial efforts to notify Reseller
promptly
following such interruption or termination of the CMRS, GSM and/or data
service.
2.2.4 Brownouts.
IR acknowledges that the Carrier, in its sole discretion, may implement a
Brownout in its Territories (or any portion thereof), and may permit a Roaming
Carrier to implement a Brownout in such MSA, RSA, MTA, or BTA experiencing
fraudulent usage.
2.3 IR’S
CONDUCT OF BUSINESS. IR shall act in all respects on its own account and shall
be solely responsible for all aspects of its business including, but not limited
to, establishing its retail rate plans, any credit verification, processes
and
standards, deposits, provisioning, billing, Equipment, collection,
consolidation, rebilling, End User billing complaints, customer service to
End
Users, toll/long distance calls, bad debt and any other support services in
connection with its provision of Company Service and Roaming to End Users.
2.4
EQUIPMENT
COMPATIBILITY. IR shall ensure that any Equipment utilized by itself or End
Users in connection with the Company Service and each End User’s use thereof
shall at all times comply with the requirements outlined in this section.
Company shall have no liability for IR’s Equipment or IR’s failure to maintain
or meet such compatibility or requirements. Under no circumstances shall Company
be responsible for or obligated to make any changes to its equipment,
operations, facilities, or systems to accommodate any End User.
2.4.1 All
equipment activated on the Carrier’s facilities shall comply with the following
requirements, which are subject to change by the Carrier, including, but not
limited to:
2.4.2 All
Equipment shall be Authenticatable and certified by the Carrier.
28
2.4.3 All
Equipment must be programmed with Carrier’s then current PRL. IR shall have
responsibility for, including, but not limited to, any loss of service or higher
rates than those set forth herein as a result of its or End User’s failure to
update PRLs.
2.4.4 All
equipment must be OTAPA and OTASP-capable.
COMPANY
MAKES NO WARRANTY OR PRESENTATION, EITHER EXPRESS OR IMPLIED CONCERNING THE
SUITABILITY, DURABILITY, FITNESS FOR USE, MERCHANTABILITY, CONDITION OR QUALITY
OF THE EQUIPMENT THAT ARE CERTIFIED IN ACCORDANCE WITH THIS AGREEMENT, AND
IT
EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES
OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE.
2.5 FORECAST/MDN
INVENTORY MANAGEMENT. IR
shall
submit activation forecasts so that MDN’s can be requested from the Carrier in
the areas where IR is selling service. The Carrier will fulfill orders in a
reasonably expedient manner consistent with its then current practices;
provided; however, that Carrier’s obligation to provide MDNs is subject to the
availability of the MDNs and the capacity of the Carrier facilities, and Carrier
has no obligation to construct additional facilities or otherwise provide
additional capacity. To the extent IR
does not
provide this forecast, or if the forecast provided is materially inaccurate,
it
may cause a delay in the provision of the MDNs to IR.
Company
shall have no liability for capacity limitations of facilities or MDN shortages.
Information disclosed by IR
in the
forecast provided pursuant to this section shall be confidential information
of
IR.
It is
IR’s
obligation to obtain information about MDN ‘jeopardy” markets. Such information
may be obtained in the NANPA website (xxx.xxxxx.xxx).
2.5.1 In
order
to request new MDNs in a Rate Center (defined as a geographically specified
point for determining mileage sensitive rates for PSTN calls), IR
must
meet a utilization threshold of 75% of End Users compared to the total MDNs
issued (the “Utilization
Threshold”).
With
regard to Rate Centers located in states that require different or higher
Utilization Thresholds, the state-mandated Utilization Threshold will apply.
The
Carrier will not issue additional MDNs within a Rate Center until the applicable
Utilization Threshold is met. In the event the Carrier is required to meet
additional state or Federal MDN management requirements, the Carrier shall
use
commercially reasonable efforts to notify Company and IR
of any
such requirements; provided however, that Carrier’s failure to notify Company
and IR
shall
not exempt IR
from
compliance with such requirements.
2.5.2 All
numbers used by IR
will
reside in the Carrier-owned Home Location Register (“HLR”)
database(s) in the Carrier facilities. IR
acknowledges and agrees that each Number represents a unit of access to the
Carrier facilities in a particular portion of a designated Territory and that
neither IR
nor an
End User shall acquire any proprietary interest in any specific Number assigned
for their use. IR
acknowledges and agrees that IR
does not
own the Numbers and that the Carrier reserves the right, upon reasonable
advanced written notice to IR,
to
assign, designate, or change any such Number in its discretion, or as required
by the applicable numbering authority or other authority, agency, or Person
with
jurisdiction over such numbering assignments. Pursuant to applicable law, End
Users may acquire a proprietary interest in the MDN.
2.6. INTERFERENCE.
If IR
or one
or more End Users interferes, permits, or causes interference with the Carrier
facilities or systems, or the use of an MDN assigned to an End User or
IR
may
cause interference, in Carriers sole discretion, upon discovery of any such
abuse by an End User or from an MDN by either of the parties, the party having
such knowledge shall promptly notify the other party. In the event the
interference is caused by, or suspected to be caused by an End User,
IR
shall
immediately order the End User to cease from engaging in such act(s) of
interference. To the extent such interference continues despite the above,
Carrier shall have the right to discontinue IR
service
to that End User or the MDN assigned thereto and/or deny IR’s
access, and Carrier shall provide Company, and Company will in turn provide
to
IR,
with
written notification of such discontinuance immediately thereafter. IR shall
assist Company in taking all actions necessary to prevent further
interference.
29
2.7. COMPLIANCE
WITH LAWS. IR
represents, warrants, and covenants: (a) that it shall comply in all material
respects with all applicable local, state, and federal laws and any governmental
rule, regulation or ordinance including, but not limited to, all FCC regulations
and rules; and (b) that all functionality provided by IR
does and
will comply in all respects with the Communications Assistance for Law
Enforcement Act (“CALEA”).
2.7.1 The
Carrier may modify this Agreement to comply with any final FCC opinion, order,
directive, rule or regulation adopted by the FCC related to resale practices;
provided that IR may terminate this Agreement if such modification materially
and adversely affects IR’s
ability to perform hereunder or if a material term or condition is changed
in
this Agreement, within thirty (30) days after receipt of notice of any such
modification by giving Company thirty (30) days written notice.
2.8 FINANCIAL
PROTECTIONS. In order to protect Company and Carrier from consequences of IR’s
failure to perform its obligations under this Agreement, including, but not
limited to IR’s obligation to pay Company in accordance with this Agreement, IR
may be requested to provide Company or Carrier with an irrevocable Letter of
Credit and/or deposit, as more fully described in this Section. All Letters
of
Credit pursuant to this Agreement must remain valid until (a) six (6) months
after this Agreement expires, or is terminated, provided, in either case, that
all related charges are paid to Company in full, or (b) Company, in its sole
discretion, notifies IR in writing that such Letter of Credit may expire. IR
acknowledges that the provisions of this Section are reasonably required by
Company and Carrier to secure the performance of IR’s obligations under this
Agreement and to protect Company and Carrier in the event that IR breaches
any
such obligation. The provisions of this Section are independent of, and in
addition to, such rights and remedies as Company may have at law or in equity
or
otherwise for any misrepresentation or breach of this Agreement by
IR.
2.8.1 The
Letter of Credit shall be from a bank or other financial institution that is
acceptable to Company.
2.8.2 Company’s
failure to request that IR
provide
a Letter of Credit upon implementation shall not operate as a waiver of the
requirement, and IR
shall
provide such Letter of Credit within fifteen (15) days of Company notifying
IR
of such
requirement.
2.8.3 The
amount of the Letter of Credit shall be determined by the Carrier. In the event
that Carrier demands a Letter Of Credit, Company will provide written
notification to IR
of the
required increase in the Letter of Credit and IR shall have thirty (30) days
to
comply.
2.8.4 IR
shall
provide Company a deposit equal to five (5) days average subscriber usage as
calculated from the previous months’ total billing. IR shall have thirty (30)
days to comply with any request for an increase in the deposit
amount.
2.10 RADIO
FREQUENCY (RF) ENHANCER. IR shall not install, deploy, or use any regeneration
equipment or similar mechanism (for example, a repeater) to originate, amplify,
enhance, retransmit or regenerate a transmitted RF signal.
ARTICLE
III
OBLIGATIONS
OF COMPANY
3.1. CARRIER
SERVICE. Subject
to the terms, limitations and conditions set forth herein, the underlying
Carrier shall provide service to the IR
in the
designated Territories. If the Carrier divests in any of the Territories or
loses it FCC license to provide such service, the Carrier shall provide
IR
notice
of such divestiture or loss and Carrier‘s obligations hereunder shall cease with
respect to such affected Territory.
30
3.2. ROAMING
SERVICE. IR
hereby
acknowledges and agrees that the Company or Carrier is not responsible for
the
billing practices, service charges or ultimate availability of Roaming from
Roaming Carriers, and Company and Carrier are not obligated to provide CMRS,
GSM
and/or Data Service in areas where Carrier does not have an FCC license, has
not
entered into a Roaming Agreement, or loses its Roaming Agreement. Carrier
agrees, however, to make Roaming available to IR
in any
MSAs, MTAs, RSAs or BTAs in which Carrier has Roaming agreements, subject to
Company’s current PRL. IR
shall
pay Company for roaming charges incurred on MDNs assigned to IR
in
accordance with this agreement.
3.3. CARRIER
SERVICE OUTAGES.
Subject
to the terms set forth herein, a credit allowance will be made, at the IR’s
request, in the form of a prorate adjustment of the recurring charges billed
by
the Carrier for a period of total Carrier service outage in the Territory that
exceeds twenty-four (24) consecutive hours. Such credit allowance shall be
IR’s
sole remedy and compensation for any such outage. For other than a total Carrier
service outage, a credit allowance, at rates for monthly access outlined in
the
Master Service Agreement, will only be given to the IR for time actually
credited to End Users by IR who are unable to use service due to a
service-affecting interruption in excess of twenty-four (24) consecutive hours.
Any credit granted by the Carrier will be passed on to Reseller when Company
has
received the credit from the Carrier.
In
the
event the IR or an End User is affected by such interruption for a period of
less than twenty-four (24) continuous hours, no such adjustment shall be made.
No adjustments shall be allowed for accumulating periods of discontinuous
interruption. IR’s request for credit must be received by the Company in writing
within ten (10) days following the end of the period of interruption that
qualifies for a credit. The credit allowance for a service outage will be
computed by dividing the duration of the service affecting interruption
(measured in days from the time the interruption is reported to and confirmed
by
Company) by thirty (30) and multiplying the result by Company’s monthly
recurring charges for each interrupted MDN. In no case shall the credit exceed
the recurring charges for that period. No other liability shall attach to
Company as a result of such interruption to service. No credit allowance will
be
given for interruptions caused by the negligence or willful act of the IR or
its
End User, for failures or communication between Company and Reseller, power
outages or other occurrences considered force majeure, or for interruptions
caused by failure or equipment or service not provided by Company.
ARTICLE
IV
RATES,
CHARGES, FEES AND OTHER
4.1 RATES,
CHARGES, FEES AND OTHER AMOUNTS. In consideration for the Company Service and
Roaming to be provided hereunder, IR
shall
pay Company the rates for CMRS, GSM and/or Data Service as set forth in the
Master Service Agreement.
4.2 COMPANY’S
RIGHT TO MODIFY RATES, CHARGES, FEES AND OTHER AMOUNTS. IR
hereby
acknowledges and agrees that the underlying Carrier may change, terminate,
adjust, and/or modify, any and all of its rates, charges, fees, tables, charts,
discounts, and/or the qualification requirements (if any, for such items) upon
thirty (30) days notice to Company and Company has the right to pass through
those changes to the IR.
IR
acknowledges and agrees that any such change, termination, adjustment and/or
modification shall apply to all MDNs to which IR
has made
available to the respective MDN the affected rate plan and that no such MDNs
shall be permitted to remain on such changed, terminated, adjusted or modified
plan, except as expressly provided by Company in the notice required under
this
Section 4.2. If the change in rates, charges or fees is materially adverse
to
IR,
IR
may
terminate this Agreement within thirty (30) days after receipt of such notice
by
providing thirty (30) days written notice of termination to Company. If Company
does not receive such written notice within the thirty (30) day period,
IR
shall be
deemed to have accepted such changes.
31
4.3 CALCULATION
FOR COMPANY SERVICE. Company shall charge IR
for
Company Service in accordance with the following practices. All data airtime
is
rounded up to the next full minute per transmission by an MDN with respect
to
IS95A Data, and all data usage with respect to EVDO Service and/or 1X Service
will be rounded up to the nearest kilobyte on a monthly basis per MDN. All
monetary charges will be rounded up to the nearest cent per month per MDN.
Charges for each Data Service session typically begin when End User presses
or
clicks the “SEND” or “Connect” button for the Data Service session at the user
interface. Charges typically end when the Equipment disconnects from the
Facilities, which may be a few seconds after the End User presses or clicks
the
“END” or “Disconnect” button or the session or call is otherwise disconnected.
In the event (a) during an IS95A Data session, and End User travels outside
the
Territory or the connection to the Facilities of Company or a Roaming Carrier
are otherwise temporarily unavailable, or (b) during an EVDO Service and/or
1X
Service session, an End User travels outside the EVDO Footprint and/or the
Territory or the connection to the Company Facilities is otherwise temporarily
unavailable; and such End User referenced in (a) or (b), as applicable,
successfully continues with such Data Service session after returning within
five (5) minutes, the End User will be billed for the entire length of such
Data
Service session and/or airtime from start/connect to
end/disconnect.
4.3.1 Chargeable
time for a completed call received by an MDN begins when the call is answered
and ends when the Equipment disconnects from the Facilities, which may be a
few
seconds after the “END” button is pressed or the call is otherwise disconnected.
Notwithstanding the foregoing, in some Territories and unanswered call that
rings for sixty (60) seconds or more will be billed. The charges for Company
CMRS are based on per minute usage and any usage is rounded up to the next
minute when fractional minutes are used by the IR
or End
User. The rates charged in the designated Territories are set for in the Master
Service Agreement.
4.4 BILLING
SERVICES. Company shall make available access to the invoice via the System,
within thirty (30) days of the end of each billing cycle. Company shall not
be
liable for any inaccuracies in the charges to IR
or other
inaccuracies over which the Company has no control. Company will reasonably
cooperate with IR’s
legitimate efforts to correct any such inaccuracies. IR
expressly acknowledges that some charges incurred in a billing cycle may not
appear on the Invoice for such billing cycle and that such charges will appear
on the subsequent Invoices. IR
is
responsible for payment of any and all charges that all delayed or appear on
subsequent Invoices. If any Invoice is not available to Company to access within
five (5) business days after the customary availability date established by
previous availability dates, Company shall notify the Carrier immediately.
Company will notify the Carrier of any physical defects in the Invoice within
ten (10) days of such download by Company.
4.4.1 IR
shall
pay any amount due and payment for any amounts due contained in an Invoice
or
otherwise owed to Company hereunder shall be due in United States Dollars no
later than the due date specified in such invoice. IR
has no
right to offset or withhold any amounts from Company, including, without
limitation, any disputed item. Any amounts required to be paid hereunder will
be
deemed paid when received, subject to collection, at the location designated
by
Company on the Invoice being paid.
4.4.2 If
IR
disputes
any part of any invoice, IR
must
provide Company with written notice of the dispute containing a detailed
description of the request for each specific item disputed within sixty (60)
days of the Invoice date. If IR
fails to
provide Company with such written notice of the dispute within sixty (60) days
of the Invoice date, then Company shall not be obligated to investigate or
revise the Invoice and IR
waives
any rights to such disputed items. Upon receipt of any properly documented
dispute, Company will forward such dispute to the Carrier, and the Carrier
has
sixty (60) days to provide Company with any response in connection with a
disputed item. Any amount due Company by IR
which is
not paid in full by the due date shall be subject to a late payment charge
equal
to the maximum interest rate permitted by applicable law from the due date
thereof until paid (the “Late
Fees”).
4.5 TARIFFS.
In the event that the Company Service provided pursuant to this Agreement or
the
rates or other charges set forth in the Master Service Agreement become subject
to any federal, state, or local regulation, then the parties shall work together
to address any conflicting terms and conditions in effect under such
regulation.
32
ARTICLE
V
COMPANY
AND CARRIER MARKS
5.1 IR
hereby
acknowledges that the Carrier names, logos, trademarks, and service marks are
the sole property of the Carrier and/or their affiliates, and are good, valid,
and enforceable in law and equity. IR
shall
not challenge or assist in challenging the validity of registrations thereof,
or
engage in any activities or commit any acts, directly or indirectly, which
may
consent, dispute or otherwise impair such right, title and interest of Carrier
or its Affiliates therein. IR
shall
not acquire, nor claim any right, title or interest in or to Carrier Marks.
IR
acknowledges and agrees that it has no right, title or interest in any of
Carrier Marks.
5.2 IR
shall
not use any of the Carrier Marks as part of its corporate, trade or business
names. Any use of the Carrier Marks by reseller shall be a violation of this
Agreement and shall constitute an infringement of such Carrier
Marks.
5.3 IR
shall
not use the Carrier Marks in any advertising, sales promotion, press releases
or
other publicity matters. IR
shall
not use any language from which the Carrier Marks may be inferred or implied.
The only permission granted to IR
to use
Carrier’s name is limited to circumstances where such use is necessary to
respond to a specific End User’s or a prospective End User’s request for
information regarding the Facilities on which the service is provided. The
approved language is as follows: Service is provided on the Verizon Wireless
network.
5.4 Upon
termination or expiration of this Agreement, IR
shall
have no right to continue any use of Carrier Marks to the extent it was
expressly granted permission to do so hereunder.
5.5 IR
shall
fully indemnify and hold harmless Carrier and Company from any and all claims,
losses, damages or other expenses (including reasonable attorney’s fees) that
arise or result from IR’s
unauthorized use of a Xxxx.
5.6 A
breach
by IR
under
this Section shall constitute immediate and irreparable injury to Carrier and
Company not compensable in money damages and shall warrant preliminary and
other
injunctive and equitable relief upon a showing satisfactory to the court to
which an application for relief may be made of the failure to carry out such
obligation.
5.7
All
marketing materials presented to the customer, including the website, must
identify the Reseller as “powered by” or other form of designation, which makes
it clear to the customer that service is provided by the Reseller rather than
the Carrier.
ARTICLE
VI
WARRANTY
AND LIMITATION OF LIABILITY
6.1 NO
WARRANTY. COMPANY MAKES NO WARRANTIES, EITHER EXPRESSED OR IMPLIED, CONCERNING
THE FACILITIES, SYSTEMS, OR THE CMRS AND/OR THE DATA SERVICE, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR
PURPOSE. THIS SECTION SHALL APPLY TO IR
AND ANY
OF IR’S
END
USERS.
IR
expressly acknowledges that Company shall have no liability for any failure,
defects, malfunctions or errors in the Facilities, Systems, or for the provision
of CMRS and/or Data Service hereunder to IR
or its
End Users.
33
6.2 INDEMNITY.
Company shall not be liable for, and IR
shall
defend, indemnify and hold harmless Company from, any and all damages, claims,
actions, losses, liabilities and other expenses (including reasonable attorney’s
fees) (“Losses”)
that
may arise out of third party claims brought against Company to the extent such
Losses result from: (i) any action brought by a service provider of IR
or End
User in connection with Reseller’s resale of Company Service, the Equipment or
IR’s
End
User contract (including personal injury), (ii) any libel, slander, or
infringement of copyright arising from the material transmitted over the
Facilities by IR
or End
Users, (iii) any infringement of copyrights, patents or intellectual property
rights arising from or in connection with the Equipment when used with the
Facilities by IR
or by an
End User, (iv) any breach or violation of this Agreement by IR,
(v) any
breach of any of the representations made by IR
in this
Agreement, or (vi) any act or omission of Reseller in connection with
IR’s
use or
resale of CMRS, GSM and/or Data Service pursuant to this Agreement. The rights
of Company under this Section 9.2 are independent of, and in addition to, such
rights and remedies Company may have at law or in equity or otherwise, including
the right to seek specific performance, rescission, or restitution.
6.3 NO
LIABILITY. UNDER NO CIRCUMSTANCES WILL COMPANY HAVE ANY LIABILITY TO
IR
OR ANY
END USER FOR ANY CAUSES OF ACTION, LOSSES OR DAMAGES ARISING OUR OF (i)
MISTAKES, OMMISSIONS, INTERRUPTIONS, ERRORS, OR DEFECTS IN FURNISHING CMRS
AND/OR DATA SERVICE, OR (ii) FAILURES OR DEFECTS IN FACILITIES OR
SYSTEMS.
6.3.1 Company
shall have no liability or obligation to IR
with
respect to any loss suffered by IR
in
connection with or arising from the acts or omissions of any Roaming Carrier
for
any reason, including the failure or, or defect in, any Facilities relating
to
the delivery of CMRS, GSM and/or Data Service.
6.4 FACILITY
MODIFICATIONS. IR
acknowledges that CMRS, GSM or Data Service is a rapidly changing industry
and
technology and as such Company shall not be liable to IR
or to
the IR’s
End
Users if changes in any of the Facilities, Systems, operations, equipment,
procedures, or service render obsolete any Equipment, service, software and/or
applications provided by IR
to End
Users in conjunction with use of the Carrier service.
6.5 PRIVACY
AND SECURITY OF COMPANY SERVICE. IR
acknowledges neither Company, Carrier nor its Affiliates can guarantee privacy
or security of any transmission, including conversations and/or data
transmission through the use of Carrier service.
6.6 CAPACITY
LIMITATION. The parties recognize that unusual concentrations of Carrier service
usage may occur in certain locations. Carrier nor Company shall incur no
liability for its inability to provide inadequate service hereunder if such
liability is due to a lack of capacity on the Company or Carrier Facilities
which results from the aforesaid usage concentration, and nothing herein shall
require Carrier to expend any capital or resources to ensure capacity for
IR’s
or its
End Users’ use of Carrier service.
6.7 POST
TERMINATION/EXPIRATION OBLIGATIONS. Upon termination or expiration of this
Agreement, IR
shall
remain solely responsible for its obligation to End Users existing immediately
prior to termination and for all charges incurred by IR
or its
End Users for CMRS and/or Data Service and Roaming.
6.7.1 Termination
or expiration of this Agreement shall not release either party
from:
a.
any
liability which has already accrued to the other party hereto at the time of
termination or expiration;
b.
any
liability which thereafter may accrue with respect to any act or omission prior
to termination or expiration;
34
c.
any
obligation which is expressly stated herein to survive termination or
expiration.
Notwithstanding
the foregoing, upon notice of termination of this Agreement, or upon expiration
of the Term, Company may, without liability, cancel any of IR’s
pending orders for additional MDNs
6.7.2 In
the
event of termination of this Agreement, Company is not obligated to ensure
that
any End User is able to continue to utilize Company Service or to transfer
the
End User’s MDN, except for termination by the IR
in which
IR
is still
using Company billing system, in which case Company will work with Carrier
to
transfer the MDNs to the new agreement. As transfer of MDNs from one contract
to
another requires approval and participation of the Carrier, Company cannot
guarantee Carrier’s willingness or timeliness to make such
transfer.
6.8
DISCONNECTING END USERS. In the event of termination or expiration of this
Agreement, Company may route IR’s
End
Users to a Company generated recording (or other message delivery system)
advising that:
6.8.1
End
Users’ MDNs are disconnected; and
6.8.2
That any requests regarding prior services and/or the disconnection should
be
directed to IR.
In
such
event, IR
hereby
releases and holds harmless Company and Carrier from any and all claims and
causes of action that may arise from such communications with End
Users.
35
Schedule
E
Retail
Rates
Verizon
Pricing
EUGRO
MOBILE Verizon Pricing
Pricing
as of January 1, 2007
Rate
Plan Name
|
Included
Peak
Minutes
|
Included
Off-Peak
Minutes
|
Retail
Price
|
Client
Commissions
|
|
Flex
100
|
100
|
0
|
$20.00
|
24%
|
|
V175
|
175
|
3,000
|
$30.00
|
24%
|
|
V400
|
400
|
3,000
|
$50.00
|
24%
|
|
V750
|
750
|
3,000
|
$75.00
|
24%
|
|
V1250
|
1,000
|
3,000
|
$100.00
|
24%
|
|
V2000
|
2,000
|
3,000
|
$150.00
|
24%
|
Cingular
Pricing
EUGRO
MOBILE Cingular Pricing
Pricing
as of January 1, 2007
Rate
Plan Name
|
Included
Peak
Minutes
|
Rate/Min
|
Retail
Price
|
Client
Commissions
|
10
|
100*
|
$.10
|
$10.00
|
24%
|
20
|
200*
|
$.10
|
$20.00
|
24%
|
30
|
300*
|
$.10
|
$30.00
|
24%
|
50
|
400*
|
$.10
|
$50.00
|
24%
|
Eugro
Mobile GSM will provide customers with 30 free minutes of airtime for each
SIM
purchased.
*.25
cents daily fee applies.
SIM
Cards
Pricing
-
All SIM cards are $7.00 for the first three (3) months.
All
prices for SIM cards and service plans are subject to change. EUROPHONE will
provide Client with at least 30 days notice of any changes in plan pricing
and
SIM card pricing.
36