Common Contracts
1 similar null contracts
Network Service Level AgreementsMay 5th, 2020
SERVICE(S) Mean Time To Repair (MTTR) Metro Ethernet ServiceOPT-E-MAN• Bronze Grade of Service• Silver Grade of Service OPT-E-WAN• CoS/GoS 1• CoS/GoS 2• CoS/GoS 3• CoS/GoS 4 DecaMAN GigaMAN ASE MPLS ServicesAT&T VPN (AVPN) Managed AVPN• Managed CSU Probe• Managed Router Internet ServicesManaged Internet Service (MIS) DefinitionMean Time to Restore (MTTR) objective shall be the average time required to restore service and resume availability in a one-month (720 hour) period. The time is measured from the moment the outage is reported until the service is available. The monitoring, capturing, testing, & troubleshooting facilities necessary to validate any trouble ticket claim will be maintained by the service provider and data provided to customer/ DIR where available upon request coincident with trouble ticket. Measurement ProcessThe time is measured from the moment the outage is reported by the Customer until the service is available. If the Contractor fails to meet service parameter
