NETWORK SERVICE LEVEL AGREEMENTSNetwork Service Level Agreement • December 11th, 2019
Measurement Region Network Delay Commitment (in milliseconds) Network Packet Loss Commitment Network Jitter Commitment (inmilliseconds) INTRA-REGION North America Less than or equal to 40ms 0.05% Less than 1ms Europe Less than or equal to 30ms 0.05% Less than 1ms Asia Less than or equal to 80ms 0.05% Less than 1ms South Pacific1 Less than or equal to 30ms 0.05% Less than 1ms INTER-REGION 0.05% Europe to Asia Less than or equal to 165ms 0.05% Less than 1ms Europe to North America Less than or equal to 85ms 0.05% Less than 1ms Japan to North America Less than or equal to 105ms 0.05% Less than 1ms Hong Kong to NorthAmerica Less than or equal to 170ms 0.05% Less than 1ms Korea to North America Less than or equal to 145ms 0.05% Less than 1ms Singapore to NorthAmerica Less than or equal to 200ms 0.05% Less than 1ms India to North America Less than or equal to 240ms 0.1% Less than 1ms South Pacific to NorthAmerica Less than or equal to 165ms 0.05% Less than 1ms Latin America to Nor
Arrowhead Center Network Service Level AgreementNetwork Service Level Agreement • May 31st, 2021
This document is a Service Level Agreement (SLA) between ICT and the users of this service. The purpose of this document is to define the service expectations and to outline the communication and escalation process. By instituting this Service Level Agreement, the expectations and requirements of both parties shall be clarified and solidified.
Network Service Level AgreementsNetwork Service Level Agreement • May 5th, 2020
SERVICE(S) Mean Time To Repair (MTTR) Metro Ethernet ServiceOPT-E-MAN• Bronze Grade of Service• Silver Grade of Service OPT-E-WAN• CoS/GoS 1• CoS/GoS 2• CoS/GoS 3• CoS/GoS 4 DecaMAN GigaMAN ASE MPLS ServicesAT&T VPN (AVPN) Managed AVPN• Managed CSU Probe• Managed Router Internet ServicesManaged Internet Service (MIS) DefinitionMean Time to Restore (MTTR) objective shall be the average time required to restore service and resume availability in a one-month (720 hour) period. The time is measured from the moment the outage is reported until the service is available. The monitoring, capturing, testing, & troubleshooting facilities necessary to validate any trouble ticket claim will be maintained by the service provider and data provided to customer/ DIR where available upon request coincident with trouble ticket. Measurement ProcessThe time is measured from the moment the outage is reported by the Customer until the service is available. If the Contractor fails to meet service parameter
