1 EXHIBIT 10.1 SECOND AMENDED AND RESTATED SHAREHOLDERS AGREEMENT This Second Amended and Restated Shareholders Agreement (this "AGREEMENT") is entered into as of the 13th day of January, 2000 between Servicesoft Technologies Inc., a Delaware...Shareholders Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
1 Exhibit 10.18 NON-QUALIFIED STOCK OPTION AGREEMENT UNDER THE SERVICESOFT TECHNOLOGIES, INC. 1999 STOCK OPTION AND GRANT PLAN Name of Optionee: _________________________ No. of Option Shares: Shares of Common Stock ------------------------- Grant...Non-Qualified Stock Option Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
1 Exhibit 10.17 INCENTIVE STOCK OPTION AGREEMENT UNDER THE SERVICESOFT TECHNOLOGIES, INC. 1999 STOCK OPTION AND GRANT PLAN Name of Optionee: _______________________ No. of Option Shares: _______________________ Shares of Common Stock Grant Date:...Incentive Stock Option Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
EXHIBIT 10.10 SERVICESOFT TECHNOLOGIES, INC. RESTRICTED STOCK AGREEMENT NAME OF GRANTEE: DAN KOSSMANN ----------------------- NO. OF SHARES: 180,000 Shares of Common Stock ----------------------- GRANT DATE: NOVEMBER 23, 1999 -----------------------...Restricted Stock Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Massachusetts
WITNESSETH:Registration Rights Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
EXHIBIT 10.8 STOCK RESTRICTION AGREEMENT --------------------------- STOCK RESTRICTION AGREEMENT by and between SERVICESOFT TECHNOLOGIES, INC. (the "Company") and Chris Butler (the "Executive"), dated as of October 25, 1999. WHEREAS, simultaneous with...Stock Restriction Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Massachusetts
EXHIBIT 2.1 COMBINATION AGREEMENTCombination Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Ontario
EXHIBIT 9.1 VOTING AND EXCHANGE TRUST AGREEMENT MEMORANDUM OF AGREEMENT (the "Agreement") made as of the 12th day of February, 1999. BETWEEN: SERVICESOFT TECHNOLOGIES, INC., a corporation organized under the laws of the State of Delaware ("ServiceSoft")Voting and Exchange Trust Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Ontario
July 16, 1999Letter Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Massachusetts
EXHIBIT 2.2 ----------- MERGER AGREEMENTMerger Agreement • February 15th, 2000 • Servicesoft Technologies Inc • Delaware
EXHIBIT 10.15 ------------- [SERVICESOFT LETTERHEAD] November 30, 1999 PERSONAL & CONFIDENTIAL Mr. Steve Harrison One Berwick Road Lexington, MA 02420 Dear Steve: This letter agreement (the "Agreement") confirms the agreement that we have reached...Letter Agreement • February 15th, 2000 • Servicesoft Technologies Inc
EXHIBIT 10.16 SERVICESOFT TECHNOLOGIES, INC. RESTRICTED STOCK AGREEMENT NAME OF GRANTEE: ------------------------- NO. OF SHARES: Shares of Common Stock ------------------------- GRANT DATE: ------------------------- PER SHARE PURCHASE PRICE: $...1 • February 15th, 2000 • Servicesoft Technologies Inc • Massachusetts
