Common use of Detailed Description of Service Clause in Contracts

Detailed Description of Service. 1.1 You can trigger the Service either from the Porsche Communication Management of a Connect-able vehicle (hereinafter PCM) or via the Porsche Connect App. Once triggered, a voice and data connection from the vehicle will automatically be established to the Service Centre in the country selected by you in My Porsche. The data forwarded from the vehicle to the Service Centre may include information such as the vehicle model, production year and optional equipment, vehicle position, occurrence of an accident, number of people in the car, tank level, tire pressure and remaining fuel range (hereinafter Vehicle Data). 1.2 In order to provide you with the necessary assistance, our systems will collect, subject to your prior consent, Vehicle Data, which will be available to a Service Centre agent for initial assessment of your breakdown situation. 1.3 During the voice connection the Service Centre agent will ask you questions to further assess the breakdown situation. 1.4 In case of a minor problem with the vehicle, the Service Centre agent may give you advice on how to proceed (such as “Please, refill oil at the next gas station”). In case of a major problem with the vehicle, the Service Centre agent may contact outside assistance like roadside repair or 1.5 towing of the non-operative vehicle. Your call will not be forwarded to other service providers. Furthermore, the Service Centre can, subject to your prior consent, forward the Vehicle Data to a Porsche Centre if your vehicle has to be repaired. 1.6 Additional services provided by Porsche Assistance (which is not part of Porsche Connect; further information on Porsche Assistance and in particular on the covered service components can be requested at your dealership “AXA Assistance Deutschland GmbH/Inter Partner Assistance S.A.”) following the Breakdown Call require a separate contract, which may cause additional costs. The Service Centre can check the Porsche Assistance status of your vehicle. 1.7 If you access or use any other third party products or services, the terms associated with those third party products or services will also apply, and Porsche will not be held responsible for the access or use. 1.8 Please be aware that additional costs may apply while triggering the Service via the Porsche Connect App on your mobile device depending on the conditions of the mobile contract concluded with your third party telecommunication provider.