SAP Embedded Support Services Vzorová ustanovení
SAP Embedded Support Services. 2.1 SAP Embedded Support Services
2.1.1 SAP Embedded Support Services are available as a component of SAP MaxAttention Support Services or an SAP ActiveEmbedded Support Services engagements only. SAP delivers SAP Embedded Support services as an onsite team consisting of the SAP support resources ("Support Resources”) identified in a PE Services Scope Document to an Order Form performing the roles described below. Such Support Resources shall be available at the Licensee location(s) specified in a PE Services Scope Document to an Order Form during Normal Business Hours for the quota of days per period of time specified in a PE Services Scope Document to an Order Form (“Period”) per assigned Support Resource during the PE Services Term specified in the PE Services Scope Document to an Order Form (“Support Resources Quota”). The assignment of Support Resources shall occur within six (6) weeks after execution of the Order Form. The Support Resources Quota does not include any vacation leave by the assigned Support Resources.
2.1.2 Depending on the role, the activities of the assigned Support Resource shall comprise one or any combination of the following areas to the extent applicable as mutually agreed to by the parties:
SAP Embedded Support Services. SAP Embedded Support Services shall be provided in accordance with the PESSD as an onsite team consisting of the Support Resources identified in the table below. Such Support Resources shall be available at the Licensee location(s) specified in the table below for the quota (limit) of days per assigned Support Resource per Period specified in Section 2 below during the PE Services Term (“Support Resources Quota”).
SAP Embedded Support Services. Služby SAP Embedded Support Services sa poskytujú v súlade s PSPESS ako tím pôsobiaci priamo na mieste, ktorý pozostáva zo Zdrojov podpory uvedených v tabuľke nižšie. Tieto Zdroje podpory musia byť k dispozícii na pracoviskách Nadobúdateľa licencie zadaných v tabuľke nižšie na určenú kvótu (limit) dní na každý priradený Zdroj podpory na Obdobie zadané v Článku 2 nižšie počas Obdobia platnosti služieb PE („Kvóta zdrojov podpory“).