Agent (PAR) Report definition

Agent (PAR) Report. CSR or Personal Accountability Reports provide queue performance statistics broken down by CSR. Data elements include the number of ACD calls answered, the average time spent on each ACD call, the average time spent waiting between ACD calls, the time spend doing post-call work, the time spent logged into the system, short calls, transfer rates, availability etc. Delivered to AT&T daily.
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Agent (PAR) Report. Agent or Personal Accountability Reports provide queue performance statistics broken down by agent. Data elements include the number of ACD calls answered, the average time spent on each ACD call, the average time spent waiting between ACD calls, the time spend doing post-call work, the time spent logged into the system, Short calls, transfer rates, availability etc. Delivered to Cingular daily.
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Examples of Agent (PAR) Report in a sentence

  • Agent (PAR) Report: Agent or Personal Accountability Reports provide queue performance statistics broken down by agent.

Related to Agent (PAR) Report

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