Calls Offered definition

Calls Offered means the Calls routed from MCI's network to a RMH Center, as measured by the ACD.
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Calls Offered means the total number of calls that are available to be answered by the queue before IVR selection and recording.
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Examples of Calls Offered in a sentence

  • Calls Abandoned rate will be calculated as: (Total Calls Offered - Total Calls Short Abandoned - (Total Calls Handled plus Total Self- Service Calls)) / Total.

  • Acknowledged and Agreed to on the following date: , 20 , by: Name (print or type): Signature: Exhibit D – Sample Daily Call Handling Report FNOL (NEW) MAR 2021 Monthly Summary Total Date Calls Offered Calls Handled Calls Abandoned Service Level Avg.

Related to Calls Offered

  • Last best offer package means the offer exchanged by parties not less than 14 days prior

  • Offered Securities shall have the meaning specified in Section 5.03(b)(ii)(B).

  • Offering Notice has the meaning set forth in Section 3.1(a).

  • pre-emptive offer means an offer of equity securities open for acceptance for a period fixed by the Directors to holders (other than the Company) on the register on a record date fixed by the Directors of ordinary shares in proportion to their respective holdings but subject to such exclusions or other arrangements as the Directors may deem necessary or expedient in relation to treasury shares, fractional entitlements, record dates or legal, regulatory or practical problems in, or under the laws of, any territory;

  • Offered Shares has the meaning set forth in Section 3.02(a).

  • Offering shall have the meaning ascribed to such term in Section 2.1(c).

  • Base Offer Segment means a component of a Sell Offer based on an existing Generation Capacity Resource, equal to the Unforced Capacity of such resource, as determined in accordance with the PJM Manuals. If the Sell Offers of multiple Market Sellers are based on a single Existing Generation Capacity Resource, the Base Offer Segments of such Market Sellers shall be determined pro rata based on their entitlements to Unforced Capacity from such resource.

  • Offer means “proposals” in negotiation.

  • Optional Interconnection Study means a sensitivity analysis of an Interconnection Request based on assumptions specified by the Interconnection Customer in the Optional Interconnection Study Agreement.

  • Successful Bidder(s) means the bidder(s) to whom work in this tender is awarded.

  • Equity Offering means any public or private sale of common stock or Preferred Stock of the Company or any of its direct or indirect parent companies (excluding Disqualified Stock), other than: