Complaints Management definition

Complaints Management means the management of the entire lifecycle of a complaint. This starts with the ease of process for the client to lodge complaints and the associated communication. It includes the way complaints are handled, recorded, resolved and quality controlled; the way people involved in complaints management processes are managed and trained; the way decisions are made; the way clients’ trust is restored; the way the reports are compiled and analysed; and ultimately the way business learns from the feedback gleaned from complaints and takes corrective and proactive action accordingly;
Complaints Management means the management of the entire complaints procedure, from its lodgement through to its resolve and ultimate recording of the necessary information for data management purposes;
Complaints Management means the management of the entire lifecycle of thecomplaint.

Examples of Complaints Management in a sentence

  • FEEDBACK, COMPLAINTS, DISPUTES AND INCIDENT REPORTING The Participant / Nominated Representative can give us feedback, make a complaint, or ask for a copy of our Feedback and Complaints Management procedure by: Calling us on 0000 000 000, and we will try to resolve the Issue/s during the call.

  • Parents/guardians/carers with grievances or complaints should consult the school’s Complaints Management Policy and Procedures, which are available on the Lumen Christi website.

  • Lumen Christi grievance-management procedures are set out in the school’s Complaints Management Policy and Procedures.

  • You can request a copy of our Complaints Management Policy at any time.

  • In case of any complaint, the Complaints Management Policy will apply.

  • Submitting feedback online via our website: xxxxx://XxxxXxxxx Xxxxxxxxx.xxx/xxxxxxxxxxx and-complaints/ We will handle a complaint in accordance with our Feedback and Complaints Management procedure.


More Definitions of Complaints Management

Complaints Management means the management of the entire lifecycle of a Complaint which includes the following –
Complaints Management means the management of the entire lifecycle of a complaint. This starts with the ease of process for the client to lodge complaints and the associated communication. It includes the way complaints are handled, recorded, resolved and quality controlled; the way people involved in complaints management processes are managed and

Related to Complaints Management

  • Floodplain Management means the operation of an overall program of corrective and preventive measures for reducing flood damage, including but not limited to emergency preparedness plans, flood control works and floodplain management regulations.

  • Project Management The individuals appointed by each Party cf. clause 4.1 in the Agreement.

  • Service Complaints For service problems or complaints, you should contact your local utility by calling: AEP Ohio at 000.000.0000. IN THE EVENT OF AN ENERGY-RELATED EMERGENCY, SUCH AS A POWER OUTAGE OR DOWNED POWER LINE, PLEASE VACATE THE AREA BY A SAFE DISTANCE AND CALL YOUR LOCAL UTILITY or 911. Authorization/Representation/Letter of Agency:By entering into this Agreement, you authorize XOOM to act on your behalf under your local utility’s tariffs in accordance with the rules and regulations of the PUCO. You acknowledge that you are your local utility account holder, or a person legally authorized to execute this Agreement on behalf of the account holder for electricity service and are at least eighteen (18) years of age. You agree to authorize XOOM to obtain your credit information and you agree to authorize your local utility to release all information relating to your historical and current electricity usage, billing and payment history to XOOM or its authorized representatives. You acknowledge that XOOM has full authority to make all rates and tariff selections necessary to meet its obligations under this Agreement. You may rescind this authorization at any time by contacting XOOM. Neither your social security number, customer account number nor any other customer financial information will be released by XOOM, except where such release is required by court order or by Commission Order or Rule, without your affirmative written consent. Execution of this Agreement shall constitute authorization for the release of this information to XOOM.

  • Complaints means each of the following documents:

  • UCITS management company means a management company as defined in Directive 2009/65/EC of the European Parliament and of the Council of 13 July 2009 on the coordination of laws, regulations and administrative provisions relating to undertakings for collective investment in transferable securities (UCITS)1;

  • CMS means the Centers for Medicare and Medicaid Services.

  • Stormwater management means the programs to maintain quality and quantity of stormwater runoff to pre-development levels.

  • Stewardship means the continuing obligation to provide the necessary maintenance, management, protection, husbandry and support for a natural area and natural values associated with that area.

  • Project Management Plan means the portion of the Project Development Plan providing the information requested in Section 4.2 of Exhibit B to the ITP.

  • Case management means a care management plan developed for a Member whose diagnosis requires timely coordination. All benefits, including travel and lodging, are limited to Covered Services that are Medically Necessary and set forth in the EOC. KFHPWA may review a Member's medical records for the purpose of verifying delivery and coverage of services and items. Based on a prospective, concurrent or retrospective review, KFHPWA may deny coverage if, in its determination, such services are not Medically Necessary. Such determination shall be based on established clinical criteria and may require Preauthorization.

  • Leader means a pipe or channel outside a building which conveys storm water from the roof or gutter drains to a storm drain, storm sewer or to grade.

  • Environmental and Social Management Framework or “ESMF” means the framework, dated October 2004, agreed with the Association for the environmental and social screening process to be followed in identifying, assessing, and mitigating the potential adverse environmental and social impact associated with activities to be implemented under the Project;

  • Operations Manager means each of the Company and Provider payroll, benefits and information technology representatives on the Operations Management Team as identified in Section 6.0 below.

  • Preschooler means a child age two through four years old.

  • Stormwater management planning agency means a public body authorized by legislation to prepare stormwater management plans.