Complaints Management definition

Complaints Management means the management of the entire lifecycle of a complaint. This starts with the ease of process for the client to lodge complaints and the associated communication. It includes the way complaints are handled, recorded, resolved and quality controlled; the way people involved in complaints management processes are managed and trained; the way decisions are made; the way clients’ trust is restored; the way the reports are compiled and analysed; and ultimately the way business learns from the feedback gleaned from complaints and takes corrective and proactive action accordingly;
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Complaints Management means the management of the entire complaints procedure, from its lodgement through to its resolve and ultimate recording of the necessary information for data management purposes;
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Complaints Management means the management of the entire lifecycle of a Complaint which includes the following –
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Examples of Complaints Management in a sentence

  • The Staff Complaints Management procedure and Staff Misconduct procedure set out a clear and consistent process for handling complaints and allegations of misconduct.

  • BCE has a Student, Parent and Guardian Complaints Management policy and procedure.

  • The organisation will also ensure that the Complaints Management Framework is regularly reviewed in order to ensure the effectiveness of same.

  • If the complaint cannot be resolved at Stage 1, then the complainant may, if they wish, proceed to Stage 2 by completing and submitting a Stage 2 Complaint Form (Appendix D) to the relevant person as detailed in the Complaints Management Procedure (Appendix B).

  • The Complaints Management department acts on behalf of the management board.

  • Please feel free to submit your complaint in writing to the Complaints Management department, PO Box 1256, 5602 BG Eindhoven, the Netherlands.

  • Anyone considering raising a complaint with the school should refer to the Complaints Management Procedure (Appendix B) to check who the complaint should be directed to.Governors should not get into discussion with a complainant if they are approached but should advise them only of the procedure to follow.

  • The Company’s Complaints Management Function is responsible for the complaints’ handling.

  • Please feel free to submit your complaint in writing to Aevitae, afdeling Klachtenmanagement’ (the Complaints Management department), PO Box 2705, 6401 DE Heerlen, the Netherlands.

  • If you do not reach an agreement, you can contact KBC Complaints Management, Brusselsesteenweg 100, 3000 Leuven, klachten@kbc.be, tel 0800 620 84 (free of charge).


More Definitions of Complaints Management

Complaints Management means the management of the entire lifecycle of thecomplaint.
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Complaints Management means the management of the entire lifecycle of a complaint. This starts with the ease of process for the client to lodge complaints and the associated communication. It includes the way complaints are handled, recorded, resolved and quality controlled; the way people involved in complaints management processes are managed and
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Related to Complaints Management

  • Pharmacy benefits management means the administration or management of prescription drug

  • Floodplain Management means the operation of an overall program of corrective and preventive measures for reducing flood damage, including but not limited to emergency preparedness plans, flood control works and floodplain management regulations.

  • Procurement Management means the Director of Lee County’s Procurement Management Department or designee.

  • Records management Administration of official government records (record linking/association, record storage/archival, document classification, document retirement, digital rights management).

  • Project Management The individuals appointed by each Party cf. clause 4.1 in the Agreement.

  • Service Complaints For service problems or complaints, you should contact your local utility by calling: AEP Ohio at 000.000.0000. IN THE EVENT OF AN ENERGY-RELATED EMERGENCY, SUCH AS A POWER OUTAGE OR DOWNED POWER LINE, PLEASE VACATE THE AREA BY A SAFE DISTANCE AND CALL YOUR LOCAL UTILITY or 911. Authorization/Representation/Letter of Agency:By entering into this Agreement, you authorize XOOM to act on your behalf under your local utility’s tariffs in accordance with the rules and regulations of the PUCO. You acknowledge that you are your local utility account holder, or a person legally authorized to execute this Agreement on behalf of the account holder for electricity service and are at least eighteen (18) years of age. You agree to authorize XOOM to obtain your credit information and you agree to authorize your local utility to release all information relating to your historical and current electricity usage, billing and payment history to XOOM or its authorized representatives. You acknowledge that XOOM has full authority to make all rates and tariff selections necessary to meet its obligations under this Agreement. You may rescind this authorization at any time by contacting XOOM. Neither your social security number, customer account number nor any other customer financial information will be released by XOOM, except where such release is required by court order or by Commission Order or Rule, without your affirmative written consent. Execution of this Agreement shall constitute authorization for the release of this information to XOOM.

  • Complaints means each of the following documents:

  • PJM Management means the officers, executives, supervisors and employee managers of PJM.

  • Drug therapy management means the review of a drug therapy regimen of a patient by one or more pharmacists for the purpose of evaluating and rendering advice to one or more practitioners regarding adjustment of the regimen.

  • Change Management means the add-on module to the Programs that enables engineers to define network changes through one or more configuration templates. Those network changes can be applied to multiple devices and executed/rolled back automatically. The Change Management module enables engineers to verify the impact of the changes across the network to help ensure a safer change process.

  • UCITS management company means a management company as defined in Directive 2009/65/EC of the European Parliament and of the Council of 13 July 2009 on the coordination of laws, regulations and administrative provisions relating to undertakings for collective investment in transferable securities (UCITS)1;

  • rights management information means any information provided by the copyright owner or the holder of any right under copyright which identifies the work, the author, the copyright owner or the holder of any intellectual property rights, or information about the terms and conditions of use of the work, and any numbers or codes that represent such information.

  • Quality management means coordinated activities to direct and control an organization with regard to quality;

  • CMS means the Centers for Medicare and Medicaid Services.

  • Stormwater management means the programs to maintain quality and quantity of stormwater runoff to pre-development levels.

  • Stewardship means the continuing obligation to provide the necessary maintenance, management, protection, husbandry and support for a natural area and natural values associated with that area.

  • Project Management Plan means the portion of the Project Development Plan providing the information requested in Section 4.2 of Exhibit B to the ITP.

  • Case management means a care management plan developed for a Member whose diagnosis requires timely coordination. All benefits, including travel and lodging, are limited to Covered Services that are Medically Necessary and set forth in the EOC. KFHPWA may review a Member's medical records for the purpose of verifying delivery and coverage of services and items. Based on a prospective, concurrent or retrospective review, KFHPWA may deny coverage if, in its determination, such services are not Medically Necessary. Such determination shall be based on established clinical criteria and may require Preauthorization.

  • Leader means each elected or appointed member of an AMA Council, AMA Committee, AMA Advisory Committee, or Task Force, members of the AMA Alliance board, members of the AMA Foundation board, and each candidate for an AMA Council, Section Governing Council or Advisory Committee, and other designated AMA committee and task force members and candidates.

  • City’s Manager means a manager who at the relevant time carries such designation from the City under, or in accordance with, ARTICLE 5;

  • Environmental and Social Management Framework or “ESMF” means the environmental and social management framework of the Project States dated March 31, 2005, and amended on August 4, 2008, which, inter alia, sets forth the environmental and social safeguards applicable to the Project, including the identification, assessment and mitigation of potential environmental, resettlement, and social impacts arising from carrying out Project activities, measures to protect cultural property, proposed management and mitigation measures, and the relevant institutional framework required, as updated by the Project States from time to time in a manner satisfactory to the Association;

  • Operations Manager means the Contract Personnel consented to by the Director in accordance with Schedule 3 Contract Management, Section 2 Key People.

  • Preschooler means a child age two through four years old.

  • Stormwater management planning agency means a public body authorized by legislation to prepare stormwater management plans.

  • Environmental Management Framework and “EMF” mean the framework of the Borrower for the management of social and environmental aspects of the Project dated April 24, 2007 and disclosed to the public on even date therewith, as may be amended from time to time with the prior approval of the Bank.

  • Stormwater management plan means the set of drawings and other documents that comprise all the information and specifications for the programs, drainage systems, structures, BMPs, concepts and techniques intended to maintain or restore quality and quantity of stormwater runoff to pre-development levels.