COMPLAINTS AND Sample Clauses

COMPLAINTS AND. INVESTIGATIONS Broker-Dealer shall cooperate with Companies in the investigation and settlement of all complaints or claims against Broker-Dealer and/or Companies relating to the solicitation or sale of the Products under this Agreement. Broker-Dealer, Distributors and Companies each shall promptly forward to the others any complaint, notice of claim or other relevant information which may come into its possession. Broker-Dealer, Distributors and Companies agree to cooperate fully in any investigation or proceeding in order to attempt to achieve a prompt and equitable resolution to all complaints or claims and to ensure that Broker-Dealer's, Distributors' and Companies' procedures with respect to related solicitation or servicing are consistent with any applicable law or regulation. In the event any legal process or notice is served on Broker-Dealer in a suit or proceeding against Distributors or Companies, Broker-Dealer shall forward forthwith such process or notice to Hartford Life at its Home Office in Hartford, Connecticut, by registered mail.
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COMPLAINTS AND. INVESTIGATIONS Broker-Dealer shall cooperate with Distributor and Companies in the investigation and settlement of all complaints or claims against Broker-Dealer and/or Distributor or Companies relating to the solicitation or sale of the Registered Products under this Agreement. Broker-Dealer, Distributor and Companies each shall promptly forward to the other any complaint, notice of claim or other relevant information which may come into either one's possession. Broker-Dealer, Distributor and Companies agree to cooperate fully in any investigation or proceeding in order to ascertain whether Broker-Dealer's, Distributor's or Companies' procedures with respect to solicitation or servicing is consistent with any applicable law or regulation. In the event any legal process or notice is served on Broker- Dealer in a suit or proceeding against Distributor or Companies, Broker-Dealer shall forward forthwith such process or notice to Companies at its Home Office in Hartford, Connecticut, by certified mail.
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COMPLAINTS AND. INVESTIGATIONS All parties to this Agreement agree to cooperate fully in any banking, insurance or securities regulatory investigation or proceeding or judicial proceeding with respect to Pacific Mutual, Distributor, Broker/Dealer and/or Agency, their affiliates and their agents or representatives to the extent that such investigation or proceeding is in connection with the Contracts distributed under this Agreement. Without limiting the foregoing: (a) Each party to this Agreement shall promptly notify the other parties to this Agreement of any complaint or comment regarding the Contracts and/or any allegation that Selling Entities or any of its Subagents/ representatives violated any law, regulation or rule in soliciting applications for or servicing the Contracts. Selling Entities shall promptly investigate such complaint or allegation, take appropriate remedial measures and notify Pacific Mutual and Distributor of same. Selling Entities shall provide Pacific Mutual and Distributor with full details of and correspondence relating to any of the foregoing, including copies of all legal documents pertaining thereto. (b) Selling Entities shall cooperate fully with Pacific Mutual and Distributor in any regulatory proceeding or judicial proceeding involving the solicitation of applications for or the servicing of Contracts by the Selling Entities or any of their representatives.
Sample 1
COMPLAINTS AND. INVESTIGATIONS Broker-Dealer shall cooperate with ITT Hartford in the investigation and settlement of all complaints or claims against Broker-Dealer and/or ITT Hartford relating to the solicitation or sale of the Registered Products under this Agreement. Broker-Dealer, Distributor and Companies each shall promptly forward to the other any complaint, notice of claim or other relevant information which may come into either one's possession. Broker-Dealer, Distributor and Companies agree to cooperate fully in any investigation or proceeding in order to ascertain whether Broker-Dealer's, Distributor's or Companies' procedures with respect to solicitation or servicing is consistent with any applicable law or regulation. In the event any legal process or notice is served on Broker-Dealer in a suit or proceeding against Distributor or Companies, Broker- Dealer shall forward forthwith such process or notice to Companies at its Home Office in Hartford, Connecticut, by certified mail.
Sample 1
COMPLAINTS AND. It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible and it is generally understood that an employee has no grievance until he has first given his supervisor an opportunity of adjusting his complaint. If any employee has any complaint or question which he wishes to discuss with the Company he shall take the matter up with his immediate supervisor, and he may be accompanied by his zone xxxxxxx if he requests such assistance.
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Related to COMPLAINTS AND

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her Xxxxxxx, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • COMPLAINTS AND INVESTIGATIONS 1. This article applies to complaints or allegations made externally and not from normal supervisory activities. 2. A department head shall be responsible for ensuring that all allegations of misconduct or other complaints against an employee on which any action is to be taken or a record is to be made shall be investigated. The investigator shall be allowed to interview the complainant prior to notifying the employee.

  • Complaints and Appeals As a Premera member, you have the right to offer your ideas, ask questions, voice complaints and request a formal appeal to reconsider decisions we have made. Our goal is to listen to your concerns and improve our service to you. If you need an interpreter to help with oral translation, please call us. Customer Service will be able to guide you through the service. We would like to hear from you. If you have an idea, suggestion, or opinion, please let us know. You can contact us at the addresses and telephone numbers found on the back cover. Please call us when you have questions about a benefit or coverage decision, our services, or the quality or availability of a healthcare service. We can quickly and informally correct errors, clarify benefits, or take steps to improve our service. We suggest that you call your provider of care when you have questions about the healthcare they provide.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Legal Actions A Receiver may bring, prosecute, enforce, defend and abandon any action, suit or proceedings in relation to any Security Asset which he thinks fit.

  • Grievance Investigations Where an employee has asked or is obliged to be represented by the Institute in relation to the presentation of a grievance and an employee acting on behalf of the Institute wishes to discuss the grievance with that employee, the employee and the representative of the employee will, where operational requirements permit, be given reasonable leave with pay for this purpose when the discussion takes place in the headquarters area of such employee and leave without pay when it takes place outside the headquarters area of such employee.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • COMPLAINTS HANDLING 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

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