Complaints Policy and Procedure definition
Examples of Complaints Policy and Procedure in a sentence
All comments, compliments and complaints should be dealt with in accordance with the Trust Compliments Concerns and Complaints Policy and Procedure (see Policy document).
If this is not the case, a Complaints Policy and Procedure is in place to allow all residents or affected parties to state their grievance.
If you are not satisfied after completing the Student Complaints Policy and Procedure, you can complain to the Office of the Independent Adjudicator for Higher Education (the OIA).
The school will also cooperate with the pupil’s new school to create an effective integration strategy.Parents who have concerns that a managed move is being forced on them or who are unhappy with a managed move will be referred to the Complaints Policy and Procedure.
If the applicant is still dissatisfied, recourse can be sought through the Association’s Complaints Policy and Procedure.
If however, having followed the Complaints Policy and Procedure to completion, a student remains dissatisfied, the student has the right to make a complaint to the Office of the Independent Adjudicator (OIA) for Higher Education.
If the dispute is not resolved, you can complain under the Student Complaints Policy and Procedure (see paragraph 15).
If you disagree with the outcome, you may complain under the Student Complaints Policy and Procedure (see paragraph 15).
Our Complaints Policy and Procedure was developed in the recognition that sometimes things arise that affect the experiences (of both trainees and trainers).
If you are dissatisfied with the level of service you have received from us e.g. regarding the actual allocation of a property or not meeting our published service standards, the Association has a complaints procedure that is simple and easy to use.Copies of the Complaints Policy and Procedure are available on request from the office or can be downloaded from our website.