Locked Forecast definition
Examples of Locked Forecast in a sentence
This System Availability Service Level shall not apply for any failure, error or delay resulting from volume in a given Special Event interval that exceeds the greater of: a) **** of the volume in the Locked Forecast for the Special Event period for such Transaction Type, or b) **** of the **** volume of Customer Orders processed by such Channel during the period of the **** immediately preceding the Special Event Period.
If this training is not completed in a **** solely due to Supplier’s inability to meet staff requirements reasonably anticipated to meet the volumes and volume distributions in the Locked Forecast resulting in a shortfall of CSRs for such ****, such training scheduled for such period under the CE Training allotment shall be completed in the following **** and such training will not be counted towards following **** allotment of CE Training ****.
For example, the forecast period of May 22-June 21, the 45 Day Locked Forecast would be provided on or before April 7th for the 45 days from April 7th through June 21st.
Comcast must achieve a minimum of ****% fulfillment of the number of Calls identified in the 45-Day Locked Forecast.
On the first business day following receipt of the applicable 45-Day Locked Forecast, Vendor will acknowledge receipt of the 45-Day Locked Forecast.
Vendor will within **** days of receipt of the applicable 45 Day Locked Forecast due date: a) confirm acceptance (any rejections should be made at the 60 day forecast lock).
If Comcast fails to deliver at least ****% of the 45-Day Locked Forecast, then Vendor will ▇▇▇▇ Comcast for the under-delivery.
If Vendor does not respond in such **** days, the 45-Day Locked Forecast will be considered accepted.
Client will provide Sitel with (i) a forecast of the total number of FTEs that Client projects routing to Sitel for the following [***] period, or (ii) a forecast of the number of Agent FTEs Client requires (by date, work shift and function) for the [***] period which starts following the delivery of the Locked Forecast.
Any failure, error or delay resulting from volume in a given interval exceeds the volume in Locked Forecast for such Contact to transaction type that interval by more than ****, except in the case of the ASP Solution Platform Availability SLA for which the threshold shall be **** of the ****volume of Customer Orders processed by such Channel during the rolling period of the ****.