National Rail Passenger Survey definition

National Rail Passenger Survey means a passenger satisfaction survey in respect of the Franchise Services to be carried out by the Passengers’ Council as described in paragraph 1 of Schedule 7.2 (National Rail Passenger Surveys and Customer and Communities Improvement Fund) and shall include any Alternative NRPS as referred to in paragraph 1.6 of Schedule 7.2 (National Rail Passenger Surveys and Customer and Communities Improvement Fund);
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National Rail Passenger Survey or “NRPS” means a passenger satisfaction survey in respect of the Franchise Services to be carried out by the Passengers’ Council as described in paragraph 1 of Schedule 7.2 (National Rail Passenger Surveys) and shall include any Alternative NRPS as referred to in paragraph 1.6 of Schedule 7.2;
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National Rail Passenger Survey or “NRPS”
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Examples of National Rail Passenger Survey in a sentence

  • In the Spring 2018 National Rail Passenger Survey, satisfaction with punctuality/reliability was 90% for Southeastern High Speed services compared with the 71% for Southeastern Mainline services.

  • The key measure of passenger satisfaction is the National Rail Passenger Survey (NRPS) along with an enhanced measure for disruption based on ongoing quantitative research into the quality of information during disruption for all railway undertakings.

  • The latest independent National Rail Passenger Survey bears this out; Southern saw a seven per cent rise year- on-year.Our recent rise in satisfaction scores is being driven by a real energy to improve every aspect of our passengers’ journeys on Southern and Gatwick Express.Reaching an agreement with the drivers’ union ASLEF means we are able to focus firmly on our modernisation plans to improve overall customer service.Passengers deserve the best customer experience at every stage of their journey.

  • The roll-out of modern ticketing on the rail network outside of London remains in its infancy.The National Rail Passenger Survey is an indicator of how these factors have impacted passengers.

  • Passenger Focus also deliver the National Rail Passenger Survey and there is scope to adapt this survey to derive evidence to support the evaluation of SEFT.

  • In the Spring 2019 National Rail Passenger Survey, satisfaction with punctuality/reliability was 91% for Southeastern High Speed services compared with 70% for Southeastern Mainline services.

  • This recognises that how we deal with delays when they occur is a primary source of dissatisfaction as reported in the National Rail Passenger Survey (NRPS).

  • The incentive and penalty regime should also be linked to passenger satisfaction as measured through the National Rail Passenger Survey, in addition to wider issues such as punctuality, reliability and the condition and maintenance of rolling stock. Replacing the rolling stock used on the Franchise, and maintaining it at a high level is a priority for passengers.

  • UK Bus – passenger satisfaction (% very or fairly satisfied)UK RailThe National Rail Passenger Survey (NRPS) provides a network-wide picture of customers’ satisfaction with rail travel.

  • Transport Focus supplied us with 32 waves of National Rail Passenger Survey (NRPS) data (since the survey began) for the three TOCs in the study.

Related to National Rail Passenger Survey

  • Professional land surveyor means a professional land surveyor licensed under ch. 443.

  • Passenger car means every motor vehicle other than a motorcycle designed and used primarily for

  • Transit Passenger means a passenger who arrives at the airport in an aircraft and departs from the airport in the same aircraft, where such an aircraft is operating a through flight transiting the airport, and includes a passenger in transit through the airport who has to depart in a substituted aircraft because the aircraft on which the passenger arrived has been declared unserviceable.

  • Water Surface Elevation (WSE means the height, in relation to NAVD 1988, of floods of various magnitudes and frequencies in the floodplains of riverine areas.

  • Passenger compartment means the space for occupant accommodation, bounded by the roof, floor, side walls, doors, outside glazing and front bulkhead and the plane of the rear compartment bulkhead or the plane of the rear-seat back support.

  • Survey Area means the area of land or waters the subject of a Survey, or proposed to be the subject of a Survey.

  • Passenger area means the area designed to seat the driver and passengers while a motor vehicle is in operation and any area that is readily accessible to the driver or a passenger while in his or her seating position, including but not limited to any type of glove or storage compartment accessible to passengers or driver.

  • Professional surveyor means a person who, by reason of knowledge of law, mathematics, physical sciences, and techniques of measuring acquired by professional education and practical experience, is qualified to engage in the practice of professional surveying.

  • Water surface elevation means the height, in relation to the National Geodetic Vertical Datum (NGVD) of 1929, the North American Vertical Datum (NAVD) of 1988, or other datum, where specified, of floods of various magnitudes and frequencies in the floodplains of riverine areas.

  • Diameter at Breast Height (DBH) means the diameter of a tree at 4 1/2 feet above the ground measured from the uphill side.

  • water meter means any apparatus for measuring or showing the volume of water supplied to, or of effluent discharged from any premises;

  • Passenger means any person, except members of the crew, carried or to be carried in an aircraft with the consent of the carrier pursuant to a valid contract of carriage.

  • Landscape architect means a person who holds a license to practice landscape architecture in the state of California Business and Professions Code, Section 5615.

  • Land surveyor means a person who by reason of knowledge of

  • Sanitary survey means an onsite review of the water source, facilities, equipment, operation and maintenance of a public water system for the purposes of evaluating the adequacy of such source, facilities, equipment, operation and maintenance for producing and distributing safe drinking water.

  • Survey shall have the meaning set forth in Section 4.1.

  • Intermodal Rail Yard means a rail facility in which cargo is transferred from drayage truck to train or vice-versa.

  • Loading Zone means a parking stall which is set aside for use by commercial vehicles if there is a sign referable to that stall marked ‘Loading Zone’;

  • Water user means a person, corporation, or other entity having a right to divert water from the Bear River for beneficial use;

  • Quantity Surveyor means a duly qualified quantity surveyor of at least five (5) year’s experience in the assessment of building material and construction costs. Quantity Surveyor Assessment means an assessment by an independent Quantity Surveyor of the Construction Cost to the reasonable satisfaction of the Council. Regulation means the Environmental Planning and Assessment Regulation, 2000 (as amended).

  • Double check valve assembly means an assembly composed of two single, independently acting, check valves including tightly closing shutoff valves located at each end of the assembly and suitable connections for testing the water tightness of each check valve.

  • Non-Participating Certified Clinical Nurse Specialist means a Certified Clinical Nurse Specialist who does not have a written agreement with the Claim Administrator or another Blue Cross and/or Blue Shield Plan to provide services to you at the time services are rendered.

  • Municipal Separate Storm Sewer System Management Program means a management program covering the duration of a state permit for a municipal separate storm sewer system that includes a comprehensive planning process that involves public participation and intergovernmental coordination, to reduce the discharge of pollutants to the maximum extent practicable, to protect water quality, and to satisfy the appropriate water quality requirements of the CWA and regulations, and this article and its attendant regulations, using management practices, control techniques, and system, design, and engineering methods, and such other provisions that are appropriate.

  • Passenger Services means, those railway passenger services provided by or on behalf of the Beneficiary pursuant to the permission to use track granted in accordance with the Track Access Agreement;

  • Tube housing assembly means the tube housing with tube installed. It includes high-voltage and/or filament transformers and other appropriate elements when such are contained within the tube housing.

  • apartment building means a residential use building, or the residential use portion of a mixed-use building, other than a townhouse or stacked townhouse containing four or more dwelling units each of which shall have access to above grade common halls, stairs, elevators, and yards;