Ombudsman for Financial Services definition

Ombudsman for Financial Services means the operator of the Financial Ombudsman Scheme approved by Bank Negara Malaysia (BNM), which functions as an alternative dispute resolution channel to resolve disputes between financial consumers and financial service providers licensed or approved by BNM, with its address at Level 14, Menara Takaful Malaysia, No 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur and which can be reached by telephone at +603-2272 2811, by fax at +603-2272 1577 or by email atenquiry@ofs.org.my.
Ombudsman for Financial Services merujuk kepada pengendali Skim Ombudsman Kewangan yang diluluskan oleh Bank Negara Malaysia (BNM), yang berfungsi sebagai saluran penyelesaian sengketa alternatif untuk menyelesaikan pertikaian antara pengguna kewangan xxx penyedia perkhidmatan kewangan yang dilesenkan atau disetujui oleh BNM, dengan alamatnya di Tingkat 14, Menara Takaful Malaysia, Xx 0, Xxxxx Xxxxxx Xxxxxxxx, 00000 Xxxxx Xxxxxx xxx boleh dihubungi melalui telefon di + 000- 0000 0000, melalui faks di + 000-0000 0000 atau melalui e-xxx di xxxxxxx@xxx.xxx.xx;
Ombudsman for Financial Services means the operator of the Financial Ombudsman Scheme approved by Bank Negara Malaysia (BNM), which functions as an alternative dispute resolution channel to resolve disputes between financial consumers and financial service providers licensed or approved by BNM, with its address at Level 14, Menara Takaful Malaysia, No 4, Jalan Sultan

Examples of Ombudsman for Financial Services in a sentence

  • If the disputed sum is less than RM250,000, You may refer the matter to the Ombudsman for Financial Services to resolve the dispute.

  • If you are still not satisfied with the decision of the Company, you may then refer the case to the Ombudsman for Financial Services within six (6) months from the final decision of the Company.

  • As a responsible insurer, We wish to bring Your attention that You could also address Your dissatisfaction to Ombudsman for Financial Services (OFS) or to Bank Negara Malaysia Customer Service Bureau (CSB) as listed below.

  • Cardholders who are not satisfied with the investigation report, may seek redress for disputes against AEON Credit and Cardholders can refer eligible disputes to Ombudsman for Financial Services (OFS).

  • The Ombudsman for Financial Services (OFS) [formerly known as Financial Mediation Bureau] is a non-profit organisation set up under the initiative of Bank Negara Malaysia (BNM) as an alternative complaint/dispute resolution channel to resolve complaints/disputes between the members who are Financial Service Providers (FSPs) licensed or approved by BNM and their customers.

  • If the Arbitrators cannot agree on an Umpire within thirty (30) days, then the Kuala Lumpur Regional Centre for Arbitration shall appoint an Umpire.If the disputed sum is less than RM250,000, You may refer the matter to the Ombudsman for Financial Services to resolve the dispute.

  • Should any complaint not be resolved to your satisfaction through our internal complaint resolution system and procedures, you may then take such further steps as you may deem fit, including the lodgement of a complaint with the Ombudsman for Financial Services Providers.

  • If you are not satisfied with the outcome of the investigation or of the complaint, you may appeal against such outcome by referring such complaint to the Bank Negara Malaysia or Ombudsman for Financial Services (OFS).

  • For appeal cases, We will escalate the same to Our senior management for review and provide Our response once Your appeal has been decided / concluded by Us. In the event that You are not satisfied with the final decision with regard to Your appeal, You may refer the case either to the Ombudsman for Financial Services (OFS) or to BNMTELELINK, Bank Negara Malaysia (BNM) at the following addresses within six (6) months from Our decision.

  • If the disputed sum is less than RM250,000 and if you are not satisfied with the course of action taken by us or decision made by us, you may seek recourse through our Complaint Management Unit and alternatively, may seek redress or assistance from the Ombudsman for Financial Services (OFS).


More Definitions of Ombudsman for Financial Services

Ombudsman for Financial Services or “OFS” means the scheme operator approved by Bank Negara Malaysia to operate the FOS;
Ombudsman for Financial Services means the operator of the Financial Ombudsman Scheme approved by Bank Negara Malaysia (BNM), which functions as an alternative dispute resolution channel to resolve disputes between financial consumers and financial service providers licensed or approved by BNM, with its address at Level 14, Menara Takaful Malaysia, No 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur and which can be reached by telephone at

Related to Ombudsman for Financial Services

  • financial service means a service of a financial nature, including insurance, and a service incidental or auxiliary to a service of a financial nature;

  • Financial Services means any service of a financial nature, including (but not limited to) —

  • Educational Services means educational training provided to Entitled Students at a School;

  • Financial Services Provider means any Lender and any other provider of financial services or products;

  • Financial Management Manual means the Financial Management Manual dated March 13, 2009 adopted by the Project Implementing Entity and which sets out the policies and procedures for establishing and maintaining a financial management system to be implemented by the Project Implementing Entity in the carrying out of the Project.

  • financial service provider means a person engaged in the business of providing financial services in terms of authorisation issued or registration granted by a financial sector regulator;

  • Special Services means all forms of services pertaining

  • Administration Services means the services required for the effective and efficient administration of Bonitas and includes, but are not necessarily limited to, member record management, contribution management, benefit option management, claims processing and management, management of members’ personal, claims and financial information and any other services that are required for the administration of Bonitas;

  • Academies Financial Handbook means the document with that title published by the EFA and amended from time to time, on behalf of the Secretary of State.

  • Home health care services means medical and nonmedical services, provided to ill, disabled or infirm persons in their residences. Such services may include homemaker services, assistance with activities of daily living and respite care services.

  • Centers for Medicare and Medicaid Services or “CMS” means the federal office under the Secretary of the United States Department of Health and Human Services, responsible for the Medicare and Medicaid programs.

  • COVERED HEALTHCARE SERVICES means any service, treatment, procedure, facility, equipment, drug, device, or supply that we have reviewed and determined is eligible for reimbursement under this plan.

  • Financial Services Business for purposes of this Unit Agreement shall mean the business of banking, including deposit, credit, trust and investment services, mortgage banking, asset management, and brokerage and investment banking services.

  • Healthcare services means any services included in the furnishing to any individual of medical, podiatric, or dental care, or hospitalization, or incident to the furnishing of that care or hospitalization, and the furnishing to any person of any and all other services for the purpose of preventing, alleviating, curing, or healing human illness, injury, or physical disability. Medically Necessary means medical, surgical, or other services required for the prevention, diagnosis, cure, or treatment of a health-related condition, including such services necessary to prevent a decremental change in either medical or mental health status. Originating Site means a site at which a patient is located at the time Healthcare Services are provided to them by means of telemedicine, which can be include a patient's home where Medically Necessary and Clinically Appropriate. Store-and-forward Technology means the technology used to enable the transmission of a patient's medical information from an Originating Site to the Healthcare Provider at the Distant Site without the patient being present. Telemedicine means the delivery of clinical Healthcare Services by use of real time, two-way synchronous audio, video, telephone-audio-only communications or electronic media or other telecommunications technology including, but not limited to: online adaptive interviews, remote patient monitoring devices, audiovisual communications, including the application of secure video conferencing and store-and-forward technology to provide or support healthcare delivery, which facilitate the assessment, diagnosis, counseling and prescribing treatment, and care management of a patient’s health care while such patient is at an Originating Site and the Healthcare Provider is at a Distant Site, consistent with applicable federal laws and regulations. “Telemedicine” does not include an email message or facsimile transmission between a Provider and patient, or an automated computer program used to diagnose and/or treat ocular or refractive conditions. General Requirements

  • Foster care services means the provision of a full range of casework, treatment and community

  • Long-term care services means services provided through the department of social and health services either in a hospital or skilled nursing facility, or in another setting under a home and community-based waiver authorized under 42 U.S.C. Sec. 1396n.

  • Mobile Banking Service means the EB Services which we enable you to access via the Mobile Banking App or a web browser designed for use on a Mobile Device; and

  • Health care services means services for the diagnosis, prevention, treatment, cure, or relief of a health condition, illness, injury, or disease.

  • Home health aide services means the personal care and maintenance activities provided to individuals for the purpose of promoting normal standards of health and hygiene.

  • Information Services means the Municipal Securities Rulemaking Board’s Electronic Municipal Market Access System; or, such other services providing information with respect to called municipal obligations as the District may specify in writing to the Paying Agent or as the Paying Agent may select.

  • Commercial Services means any waste management service, relating or connected to accumulating, collecting, managing, recycling, sorting, storing, treating, transporting, disposing, buying or selling of waste or any other manner of handling waste excluding services rendered by the municipality;

  • Industrial Services means service to customers engaged primarily in a process which creates or changes raw or unfinished materials into another form or product including the generation of electric power.

  • Appraisal management services means one or more of the following:

  • Day-care services means care of a child for a portion of the day which is less

  • Community support services means services authorized,

  • Legal Services means services of a legal or financial nature and includes any part of such services, and for the avoidance of doubt, includes (without limitation):-