PennDOT will determine the Priority Level assigned to tickets via use of PennDOT’s Remedy Ticket Tracking System and processes.
SLA Commitment and Remedy Event SLA Commitment Remedy Ticket Generation In 98% of cases, Company NOC will generate a ticket, within 5 minutes following 5 consecutive minutes of no replies from NOC-initiated ICMP requests to the managed device.
Snowmobile means a self-propelled vehicle designed to travel on snow or ice, steered by skis or
Generator Operator means the Person that Operates the Generating Facility and performs the functions of supplying electric energy and interconnected operations services within the meaning of the NERC Reliability Standards.
Fire fighter means a member, including a volunteer member and a member who is paid on call, of an organized fire department that is responsible for, or is in a capacity that includes responsibility for, the extinguishment of fires, the directing of the extinguishment of fires, the prevention and detection of fires, and the enforcement of the general fire laws of this state. Fire fighter does not include a person whose job description, duties, or responsibilities do not include direct involvement in fire suppression.
Generator Owner means the Person that owns the Generating Facility and has registered with the NERC as the Person responsible for complying with all NERC Reliability Standards applicable to the owner of the Generating Facility.
Busy Line Verification (BLV) means a service whereby an End User requests an operator to confirm the busy status of a line.