SaaS Severity Level definition

SaaS Severity Level means a designation of the effect of a SaaS Issue on the City. The severity of a SaaS Issue is initially defined by the City and confirmed by Contractor. Until the SaaS Issue has been resolved, the Severity Level may be raised or lowered based on Contractor’s analysis of impact to business.
Sample 1Sample 2Sample 3
SaaS Severity Level means a designation of the effect of a SaaS Issue on the
Sample 1Sample 2Sample 3
SaaS Severity Level means a designation of the effect of a SaaS Issue on the City.
Sample 1Sample 2

Examples of SaaS Severity Level in a sentence

  • For each similar failure in a subsequent month, the Performance Credit due for the particular SaaS Severity Level shall be increased by 5%.

  • SaaS Severity Level 0: Requires immediate attention– Critical production functionality is not available or a large number of users cannot access the SaaS Application.

  • Request Response Time: 4-8 hours SaaS Severity Level 4: There is a problem or issue with no loss of service and no business impact.

  • SaaS Severity Level 1: Requires priority attention - Some important production functionality is not available, or most users cannot access the SaaS Application.

  • Problems shall be confirmed as received by Contractor 100% of the time each reporting month, in accordance with the Request Response Time associated with the SaaS Severity Level.

  • Request Response Time: 2-4 hours SaaS Severity Level 3: There is a problem or issue with minimal user impact (<50 users).

  • SaaS Severity Level 2: Requires attention – There is a problem or inconvenience that affects less than 100 users.


More Definitions of SaaS Severity Level

SaaS Severity Level means a designation of the effect of a SaaS Issue on the City. The severity of a SaaS Issue is initially defined by the City and confirmed by Contractor. Until the SaaS Issue has been resolved, the Severity Level may be raised or lowered based on Contractor's analysis of impact to business.
Sample 1

Related to SaaS Severity Level

  • Strike Level means the Strike Level as specified in § 1 of the Product and Underlying Data.

  • Barrier Level means the Barrier Level as specified in § 1 of the Product and Underlying Data.

  • Sound level meter means an instrument which includes a microphone, amplifier, RMS detector, integrator or time averager, output meter, and weighting networks used to measure sound pressure levels.

  • Mean Sea Level means the average height of the sea for all stages of the tide. It is used as a reference for establishing various elevations within the floodplain. For the purposes of this Ordinance, the term is synonymous with the National Geodetic Vertical Datum (NGVD) of 1929, the North American Vertical Datum (NAVD) of 1988, or other datum, to which Base Flood Elevations shown on a community's Flood Insurance Rate Map are referenced.

  • Broadband level means all positions sufficiently similar in knowledge, skills, and abilities, and sufficiently similar as to kind or subject matter of work, level of difficulty or responsibilities, and qualification requirements of the work, to warrant the same treatment as to title, pay band, and other personnel transactions.