Single customer definition
Examples of Single customer in a sentence
Medium (Severity 2) • Single customer issues: Loss of NNI or loss of connectivity between TeraGo Data Center and NNI 30m N/A 3hr TeraGo Cloud Connect - Site Connectivity SLAs covering connectivity from customer sites or third-party sites to TeraGo Cloud Connect NNIs will leverage the appropriate existing SLAs in sections “SCHEDULE A-1 WIRELESS ACCESS – UNLICENSED”, “SCHEDULE A-2 WIRELESS ACCESS – LICENSED” and “SCHEDULE A-3 FIBER” of TeraGo’s Service level agreement.
SCHEDULE A-7 COLOCATION & ENTERPRISE BARE METAL Severity Impact Response Time Availability Permanent Resolution (MTTR) Accuracy Credit Payout (Monthly) (Severity 1) 100% • Power loss • Network loss • Uplink peering 15m (Mississauga & Kelowna) 2hr 90% Based on Availability IP: - 1 day credit per hour unavailable issue • Environmental 99.9% (Vaughan & Power: Vancouver) - 1 day credit per hour unavailable, provided customer has both A&B • Remote hands request • Single customer issues: Power, Network, etc.
If slow, the verification page must indicate whether it take Single customer or Multistate.
Medium (Severity 2) Remote hands request Single customer issues: Power, Network, etc.
Medium (Severity 2) • Remote hands request • Single customer issues: Power, Network, etc.