Tier 1 Support definition

Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

Tier 1 Support means the Technical Support provided via the Oakland County Service Center to Public Body to resolve reported incidents involving Public Body’s access to or use of County’s AGO portal.

Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Licensee in attempted resolution of reported Incidents.

Examples of Tier 1 Support in a sentence

• At a minimum, Tier 1 Support will include those activities that assist the user in resolving how-to and operational questions as well as questions on installation and troubleshooting procedures.

• Customer will provide Tier 1 Support through the Tier 1 Help Desk to all Customer's authorized users.

• Tier 1 Support analysts shall obtain a full description of each reported Case and the system configuration from Institution.

• Tier 2 Support All support incidents that cannot be resolved with Tier 1 Support are escalated to Tier 2, where more complex support on hardware/software issues can be provided by more experienced Engineers.

• Strong knowledge on IP task‟s, Firewalls, Email server installation Recovery of the data in case of system S.No.DesignationRole and ResponsibilityRequired SkillsetQuantity crash.Managing Front end and back end, mail store and LDAP servers.3 or more years of Experience 2SupportProvide Tier IIShould have minimum four-year10 EngineersProduct Supportexperience in providing coding and receiving help deskcustomization support, receiving help tickets from Tier 1desk tickets from Tier 1 Support.

More Definitions of Tier 1 Support

Tier 1 Support means the services provided by Paradyne in response to a Customer's initial notification of a suspected Problem.

Tier 1 Support means configuration questions and general setup enquires on the Products but excludes any support with respect to Open Source Software.

Tier 1 Support means first line user support on non-technical issues;

Tier 1 Support means initial end‐user support organization at Participating Municipality’s location.

Tier 1 Support means support to identify, validate, and, if applicable, classify Errors on the Supported Hadoop Software.

Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk as the primary contact to Customer in the attempted resolution of reported Cases.

Tier 1 Support means the identification, diagnosis and correction of Issues raised by End Users or Channel Partners through the provision of the following support services by help desk technicians sufficiently qualified and experienced to identify and resolve such Issues: (i) telephone/e-mail/chat assistance; (ii) remote services; and (iii) access to technical information on Partner’s website for proper use of the Integrated Products.