Level 1 Support definition

Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

Level 1 Support means the ability to provide general pre and post-sales product information; hardware and software configuration; questions on upgrade Support; collect relevant technical problem identification information; perform base problem determination; provide basic Support on the standard products, protocols and features; replace Field Replaceable Units (FRUs) or whole Hardware units.

Level 1 Support means basic troubleshooting and call triage, as may be more fully set forth on the applicable Product Schedule.

Examples of Level 1 Support in a sentence

• Contractor shall (i) provide the JBE with Level 1 Support, Level 2 Support and Level 3 Support, and (ii) deliver to the JBE Project Manager a monthly report summarizing Technical Support Incidents opened, continuing, or closed during the preceding calendar month.

• For Program licenses covered under Subscription and Support, IBM will provide the support to you as described in this section, which includes assistance for Level 2 Support, if it has been identified during Level 1 Support that the problem is with the Program.

• Contractor shall (i) provide the Court with Level 1 Support, Level 2 Support and Level 3 Support, and (ii) deliver to the Court Project Manager a monthly report summarizing Technical Support Incidents opened, continuing, or closed during the preceding calendar month.

• Vendor shall (i) provide the AOC with Level 1 Support, Level 2 Support and Level 3 Support (provided that Level 1 Support shall be at the AOC’s option and election pursuant to this RFP), and (ii) deliver to the AOC Project Manager a monthly report summarizing Technical Support Incidents opened, continuing, or closed during the preceding calendar month.

• An example of Level 1 Support (which is always included) is technical assistance in accessing ePASS or the Client Web Portal.

More Definitions of Level 1 Support

Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries regarding the Licensed Software and/or Deliverables and performing limited diagnostic services.

Level 1 Support means support which is provided by the internal MedQuist support unit to the MedQuist operational unit in response to an initial phone call which identifies and documents a Problem and includes initial responses to such internal calls, database searches for previously reported problems, installation of Patches and Maintenance Releases and the hand off of unresolved Problems to Xxxxx 0 Xxxxxxx. Xxxxx 0 Support is performed by licensees themselves.

Level 1 Support means the provision of a “Help Desk” and/or hotline for error logging and telephone assistance with software problem identification.

Level 1 Support means all support services and materials (e.g., resources, information, training etc.) that JumpCloud has made available to Partner. “Level 2 Support” means all support services that are both (a) above and beyond Level 1 Support and (b) that Partner is incapable of providing. JumpCloud will provide support solely to the Partner support contact(s) and will not be required to respond directly to any End Customers. If Partner has an agreement with a Distributor, the Distributor is responsible for providing Level 2 Support unless otherwise specified in an Order or Cover Section.

Level 1 Support means support for End Users relating to program usage, program and hardware compatibility and program requirements

Level 1 Support means support for Subscribers and End Users as described in Schedule 1.8.

Level 1 Support means that Customer shall provide all assistance reasonably requested by Radiant. Assistance required by Radiant from Customer in replicating and diagnosing Errors includes, but is not limited to the following: