Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.
Level 1 Support means the ability to provide general pre and post-sales product information; hardware and software configuration; questions on upgrade Support; collect relevant technical problem identification information; perform base problem determination; provide basic Support on the standard products, protocols and features; replace Field Replaceable Units (FRUs) or whole Hardware units.
Level 1 Support means basic troubleshooting and call triage, as may be more fully set forth on the applicable Product Schedule.
Examples of Level 1 Support in a sentence
MSP will provide Level 1 Support for End Customers, and JumpCloud will provide Level 2 Support to MSP, with respect to the Service.
Each End Customer Agreement must provide that MSP will (1) provide all Level 1 Support and (2) act as the End Customer’s exclusive Administrator, handling day-to-day management of its End Customer’s use of the Service.
More Definitions of Level 1 Support
Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries regarding the Licensed Software and/or Deliverables and performing limited diagnostic services.
Level 1 Support means support which is provided by the internal MedQuist support unit to the MedQuist operational unit in response to an initial phone call which identifies and documents a Problem and includes initial responses to such internal calls, database searches for previously reported problems, installation of Patches and Maintenance Releases and the hand off of unresolved Problems to Xxxxx 0 Xxxxxxx. Xxxxx 0 Support is performed by licensees themselves.
Level 1 Support means the provision of a “Help Desk” and/or hotline for error logging and telephone assistance with software problem identification.
Level 1 Support means having the necessary technical staff with the appropriate skills to perform installations, remedial hardware maintenance and basic hardware and software configurations on Cisco products. Xxxxx 0 issues will be escalated internally before requesting additional support from Cisco.
Level 1 Support means support for End Users relating to program usage, program and hardware compatibility and program requirements
Level 1 Support means support for Subscribers and End Users as described in Schedule 1.8.
Level 1 Support means that Customer shall provide all assistance reasonably requested by Radiant. Assistance required by Radiant from Customer in replicating and diagnosing Errors includes, but is not limited to the following: