Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.
Tier 2 Support means the Technical Support provided to the Tier 1 Help Desk when an Incident cannot be resolved through Tier 1 Support. Licensee will receive Tier 2 Support from Esri.
Tier 2 Support means the Technical Support provided by Esri to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.
Examples of Tier 2 Support in a sentence
Level 3 Support Support Incidents that cannot be resolved by Tier 2 Support are escalated to Tier 3, where support is provided by the most qualified and experienced Engineers who have the ability to collaborate with 3rd Party (Vendor) Support Engineers to resolve the most complex issues.
More Definitions of Tier 2 Support
Tier 2 Support means security engineering specialists trained to identify most DDoS attack incidents, apply mitigations, and fully manage an attack with the customer.
Tier 2 Support means the Technical Support provided by Esri or its Authorized Distributor to the Tier 1 Help Desk when the Incident cannot be resolved through Tier 1
Tier 2 Support means the next level of support after the Help Desk for Incidents assigned to Supplier by the Help Desk. If Tier 1 Support does not Resolve the Authorized User’s Incident or questions, the Incident shall be referred to Supplier for in-scope Problems or Incidents. Tier 2 Support provides a higher level of expertise that goes beyond Tier 1. Limited programming, if any, may occur at this level. Tier 2 Support may include the use of on-site technicians. Tier 2 Support hours of operation: Campus business hours *.
Tier 2 Support means the provision of diagnostics provided by Paradyne to determine the severity of the Problem, attempt to reproduce and correct the suspected Problem, or determine that the Problem cannot be reproduced.
Tier 2 Support means the Technical Support provided by Distributor to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support. G604 Page 3 of 13 September 5, 2018 '-
Tier 2 Support means support to correct any Errors found in the Supported Hadoop Software escalated from Tier 1 Support.