First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.
First Level Support means a) delivery of standard answers to commonly recurring questions and b) assisting with application-related issues arising during day-to-day use of the system and c) first point of contact for technical questions concerning a purchased deliverable.
First Level Support means any support relating to calls or questions from Your customers, users, or general resolution of user errors, network errors, provisioning errors, or Internet delays or malfunctions.
Examples of First Level Support in a sentence
Aero Healthcare shall not have any obligation to provide Support Services with respect to any: (a) First Level Support, which shall be provided by the customer; (b) Enhancement Requests; or (d) Requests for consulting or training of the SureScan Software or any part thereof.
More Definitions of First Level Support
First Level Support means using commercially reasonable efforts to respond to and solve basic User problems, such as: (i) responding to questions from Users regarding the Documentation; (ii) responding to questions from Users regarding the Programs or Custom Software and attempting to diagnose failures; (iii) attempting to isolate the cause of the problem (for example, determining if the failure is the result of a configuration problem or User error); (iv) attempting to determine if a problem is a known problem; and (v) recommending fixes or other methods to restore operations to the User's system.
First Level Support means a level of support at least at the level that Certified Personnel are trained to provide in accordance with the Zeltiq Training Program (as such terms are defined below).
First Level Support means: (i) generating product information; (ii) providing configuration support; (iii) collection of relevant technical problem identification information; (iv) filtering user errors from real technical problems; and (v) solving simple problems by reference to existing documentation.
First Level Support means the ability to provide general Product information and configuration support; collect relevant technical problem identification information; perform base problem determination; provide basic support on the standard protocols and features; go on-site at Customer location to obtain information if situation requires.
First Level Support means basic help-desk functions typically including initial call handling, call logging, assignment of call priority, queue placement, initial problem diagnostic services for identifying problems and generic application faults, analysis, and where possible, problem resolution, detailed product problem analysis (including any problem duplication), detailed problem diagnostic services for identifying complex problems and application faults, application of any service releases or end-user-specific fixes and interface.
First Level Support means first call support on all customer calls; technical support staff answers technical inquiries regarding Licensee Products, performs Licensee Product configuration support, if applicable, and provides broad troubleshooting expertise.
First Level Support means providing assistance to Dealers, Suppliers, fleet locations and End Users with respect to the functions, features, permission to use the Application, and who to call for technical support after the “Initial Set-up” has been preformed. Corcentric will be responsible for the “Initial Set-up” which includes adding Dealers, Suppliers, fleet locations and End Users.