Trouble Reports definition

Trouble Reports metric (“TT/100”), means the number of trouble reports received per 100 working access lines per wire center as identified in OAR 860-023-0055(5) and 860- 034-0390(6)(b).
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Trouble Reports means trouble reports received via MEDIACC, CEMR, or reported to one of Qwest's call or repair centers, and managed and tracked within Qwest's repair systems consisting of WFA (Work Force Administration) and MTAS (Maintenance Tracking Administration System), and successor repair systems, if any.
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Examples of Trouble Reports in a sentence

  • New service orders, Trouble Reports opened and closed or cleared as appropriate separated by date and property.

  • Mean Time to Repair For Initial Customer Trouble Reports found to be network troubles (Disposition Codes 3, 4 and 5), the average duration time from trouble receipt to trouble clearance.

  • This parameter is related to the number of Trouble Reports resolved within the following windows: For Trouble Reports received by Provider at the telephone support center prior to 1:00 p.m. Pacific Time, Monday through Friday, excepting holidays, such reports will be cleared by the end of the next business day.

  • Compliance with this measurement is determined by dividing the total number of Trouble Reports cleared during a calendar one-month period within a twenty-four (24) hour period, by the total number of Trouble Reports received during the same calendar one-month period, and multiplying the factor by one-hundred (100).

  • Provider shall exhibit greater than 90% Trouble Reports Resolved Timely per month, according to the terms of this section for trouble that can be resolved by Provider alone.

  • Any difficulties encountered in the installation process shall be handled under Subsection (c) ("Help Desk, Trouble Reports").

  • This measurement relates to repeated local network Trouble Reports ("Repeat LN Trouble Reports") submitted by Reseller to TCG.

  • For Customer support, Customer shall call Trouble Reports to ▇▇▇-▇▇▇-▇▇▇▇.

  • This is a measure of repeated Trouble Reports caused by the TCG switch ("Repeat Switch Trouble Reports").

  • A SPECIFIC TIME FRAME TCG's objective will be to clear ninety-five (95) percent of switch-related Trouble Reports within a twenty-four (24) hour period from the receipt thereof by TCG.

Related to Trouble Reports

  • Environmental Information Regulations means the Environmental Information Regulations 2004 and any guidance and/or codes of practice issued by the Information Commissioner or relevant government department in relation to such regulations.