Availability / Uptime a) The links will be treated as down if the service is not accessible. i.e. hardware failure and/or link failure
b) Bidder should give uptime guarantee of 99.5% on monthly basis. In case uptime falls below the guaranteed level, bank shall be entitled to impose LD. Levy of LD is without prejudice to other rights and remedies available under this agreement. LD will be calculated as under: Committed SLA >=99.5% Nil >= 98.5 and < 99.5 10% of monthly BW charges >= 97.5 and <98.5 20% of monthly BW charges >= 96.5 and < 97.5 30% of monthly BW charges >= 95.5 and < 96.5 40% of monthly BW charges >= 94.5 and < 95.5 50% of monthly BW charges < 95.5% 75% of monthly BW charges
c) Further if the number of link down Instances during a month exceed 3 times or more, the additional penalty of 10% of the monthly charges will be applicable over and above the downtime penalty as mentioned above. Bank also reserves the right to terminate the link in such case.
d) The link will be treated as down even if the router provided by the vendor is down and LD will be calculated accordingly.
