Management, Monitoring and Reporting नमूना खंड

Management, Monitoring and Reporting. 5.5.1. The vendor should provide proactive maintenance, management and monitoring of the Internet Bandwidth links to meet the desired SLA as specified in Service Level Agreement. 5.5.2. The bidder should carry out configuration changes as and when required by SIDBI. 5.5.3. The bidder should provide interface to SIDBI for monitoring: utilization, performance reports on Real Time, Hourly, Daily, Weekly, Monthly basis. 5.5.4. The bidder should provide help desk support on 24X7X365 basis. Help desk facility should be accessible over Phone (toll free number) and E-mail. 5.5.5. Bidder has to submit escalation matrix and keep it up to date during the entire period of the contract.