Uptime. 6.2.1. Bidder should give uptime guarantee of 99.5% on monthly basis. In case uptime falls below the guaranteed level, the Bank shall be entitled to impose Liquidity Damages
6.2.2. Total allowed downtime in a month for the Internet link should not exceed 0.5% of the available time for that month.
6.2.3. The links will be treated as down if the service is not accessible. i.e., hardware failure and/or link failure.
6.2.4. For purpose of calculating LD, uptime is calculated as under:
6.2.5. Exclusions:
1. Scheduled downtime mutually agreed, to be excluded from calculation of uptime.
2. Downtime due to force majeure.
3. Downtime due to power failure at site.
4. Any downtime, other than mentioned in item as above will be excluded for calculation of uptime, if mutually agreed in writing by the bidder and SIDBI.
