Common use of Quality of Services Clause in Contracts

Quality of Services. The General Service Levels relating to the quality of the Services visible in the below table. The different service levels, if there is any, are set out in the Individual Subscription Agreement. First connection establishment time 90 days (We will notify the subscriber within 15 days when we can fulfill the request) Fault handling time 72 hours Failure rate per access line 5%

Quality of Services. The General Service Levels relating to the quality of the Services visible in the below table. The different service levels, if there is any, are set out in the Individual Subscription Agreement. First connection establishment time 90 30 days (We will notify the subscriber within 15 days when we can fulfill the request) Fault handling time 72 hours Failure rate per access line 5%