Common use of Rules of filing and reviewing complaints Clause in Contracts

Rules of filing and reviewing complaints. (1) If the User has any reservations about the services provided by FREE NOW, the User may file a complaint in the form referred to in section 2 below. (2) The User may file complaints in the following forms: • electronically to: xxxxx@xxxx-xxx.xxx • in writing, delivered personally or by regular mail to the address of FREE NOW registered office. (3) The complaint should contain the following: (a) detailed description of the event it refers to; (b) reservations about the services offered/provided by FREE NOW; (c) explicit indication of User’s claim towards FREE NOW. (4) The complaints are reviewed within no longer than 30 days from receipt of the complaint by FREE NOW. (5) The User will be informed of the result of the complaint review by FREE NOW within 30 days from its receipt by registered letter or e-mail, depending of the form in which the complaint has been filed. (6) Complaints regarding transportation services provided by drivers should be submitted directly to drivers providing the services and may be filed: (i) in Warsaw with the Administration & Resident Services Department of the Capital City Hall of Warsaw with its registered office in Warsaw, Xx. Xxxxxxxxxxxxx 00. The complaints are filed in writing (Xx. Xxxxxxxxxxxxx 00, 00-000 Xxxxxxxx) or electronically (Xxxxxxxxxxx.XXxXX@xx.xxxxxxxx.xx); (ii) in Krakow, to the Transport and Regulated Business Department of the Vehicle and Driver Register Department of the City Hall of Krakow with headquarters in Krakow at Xx. Xxxxxxxxx Xxxxxxxxxxxxx 00. Complaints are filed in writing (Xx. Xxxxxxxxx Xxxxxxxxxxxxx 00, 00-000 Xxxxxx) or in electronic form (xx.xxx@xx.xxxxxx.xx); (iii) in Łódź with the Office for the Promotion of Employment and Business Services of the Łódź City Hall with its registered office in Łódź at Xx. Xxxxxxxxxxxx 00. The complaints are filed in writing (Xx. Xxxxxxxxxxxx 00, 00-000 Xxxx) or in electronic form (xxx@xxx.xxxx.xx); (iv) in Gdańsk to the Department of Communication of the Gdańsk City Hall with headquarters in Gdańsk at ul. Bernarda Milskiego 1. The complaints are filed in writing (ul. Bernarda Xxxxxxxxx 0, 00-000 Xxxxxx) or in electronic form (xx@xxxxxx.xxx.xx); (v) in Gdynia to the Department of Civil Affairs of the Gdynia City Hall with its registered office in Gdynia at Xx. Xxxxxxxxx Xxxxxxxxxxxx 00/00. The complaints are filed in writing (Xx. Xxxxxxxxx Xxxxxxxxxxxx 00/00, 81-382 Gdynia) or in electronic form (xxxx.xxxxx_xxxxxxxxxxxxx@xxxxxx.xx); (vi) in Sopot, to the Communication Department of the Sopot City Hall with its registered office in Xxxxx, xx. Xxxxxxxx Xxxxxxxxxx 00/00. The complaints are filed in writing (Xxxxxxxx Xxxxxxxxxx 00/00, 81-704 Sopot) or in electronic form (xxx@xxxxx.xx); (vii) in Wrocław to the Department of Administrative Decisions and Business Inspection of the Transport Department of the Wrocław City Hall with its registered office in Wrocław at xx. Xxxxxxxx Xxxxxxxxxx 0. The complaints are filed in writing (Gabrieli Xxxxxxxxxx 0, 00-000 Xxxxxxx) or in electronic form (xxx@xx.xxxx.xx); (viii) in Poznań to the Division of Licenses for Road Transport and Control of the Department of Economic Activity and Agriculture of the Poznań City Hall with its registered office in Poznań at ul. 28 czerwca 1956. The complaints are filed in writing (ul. 00 xxxxxxx 0000, 00-000 Xxxxxx) or in electronic form (xxx@xx.xxxxxx.xx); (ix) in Katowice to the Transport Department of the Katowice City Hall with its registered office in Katowice at xx. Xxxxxxxxxx 0. The complaints are filed in writing (ul. Xxxxxxxxxx 0, 00-000 Xxxxxxxx) or in electronic form (t@xxxxxxxx.xx);

Rules of filing and reviewing complaints. (1) If the User has any reservations about the services provided by FREE NOW, the User may file a complaint in the form referred to in section 2 below. (2) The User may file complaints in the following forms: • electronically to: xxxxx@xxxx-xxx.xxx • in writing, delivered personally or by regular mail to the address of FREE NOW registered office. (3) The complaint should contain the following: (a) detailed description of the event it refers to; (b) reservations about the services offered/provided by FREE NOW; (c) explicit indication of User’s claim towards FREE NOW. (4) The complaints are reviewed within no longer than 30 days from receipt of the complaint by FREE NOW. (5) The User will be informed of the result of the complaint review by FREE NOW within 30 days from its receipt by registered letter or e-mail, depending of the form in which the complaint has been filed. (6) Complaints regarding transportation services provided by drivers should be submitted directly to drivers providing the services and may be filed: (i) in Warsaw with the Administration & Resident Services Department of the Capital City Hall of Warsaw with its registered office in Warsaw, Xx. Xxxxxxxxxxxxx 00. The complaints are filed in writing (Xx. Xxxxxxxxxxxxx 00, 00-000 Xxxxxxxx) or electronically (Xxxxxxxxxxx.XXxXX@xx.xxxxxxxx.xx); (ii) in Krakow, to the Transport and Regulated Business Department of the Vehicle and Driver Register Department of the City Hall of Krakow with headquarters in Krakow at Xx. Xxxxxxxxx Xxxxxxxxxxxxx 00. Complaints are filed in writing (Xx. Xxxxxxxxx Xxxxxxxxxxxxx 00, 00-000 Xxxxxx) or in electronic form (xx.xxx@xx.xxxxxx.xx); (iii) in Łódź with the Office for the Promotion of Employment and Business Services of the Łódź City Hall with its registered office in Łódź at Xx. Xxxxxxxxxxxx 00. The complaints are filed in writing (Xx. Xxxxxxxxxxxx 00, 00-000 Xxxx) or in electronic form (xxx@xxx.xxxx.xx); (iv) in Gdańsk to the Department of Communication of the Gdańsk City Hall with headquarters in Gdańsk at ul. Bernarda Milskiego 1. The complaints are filed in writing (ul. Bernarda Xxxxxxxxx 0, 00-00- 000 Xxxxxx) or in electronic form (xx@xxxxxx.xxx.xx); (v) in Gdynia to the Department of Civil Affairs of the Gdynia City Hall with its registered office in Gdynia at Xx. Xxxxxxxxx Xxxxxxxxxxxx 00/00. The complaints are filed in writing (Xx. Xxxxxxxxx Xxxxxxxxxxxx 00/00, 81-382 Gdynia) or in electronic form (xxxx.xxxxx_xxxxxxxxxxxxx@xxxxxx.xx); (vi) in Sopot, to the Communication Department of the Sopot City Hall with its registered office in Xxxxx, xx. Xxxxxxxx Xxxxxxxxxx 00/00. The complaints are filed in writing (Xxxxxxxx Xxxxxxxxxx 00/00, 81-704 Sopot) or in electronic form (xxx@xxxxx.xx); (vii) in Wrocław to the Department of Administrative Decisions and Business Inspection of the Transport Department of the Wrocław City Hall with its registered office in Wrocław at xx. Xxxxxxxx Xxxxxxxxxx 0. The complaints are filed in writing (Gabrieli Xxxxxxxxxx 0, 00-000 Xxxxxxx) or in electronic form (xxx@xx.xxxx.xx); (viii) in Poznań to the Division of Licenses for Road Transport and Control of the Department of Economic Activity and Agriculture of the Poznań City Hall with its registered office in Poznań at ul. 28 czerwca 1956. The complaints are filed in writing (ul. 00 xxxxxxx 0000, 00-000 Xxxxxx) or in electronic form (xxx@xx.xxxxxx.xx); (ix) in Katowice to the Transport Department of the Katowice City Hall with its registered office in Katowice at xx. Xxxxxxxxxx 0. The complaints are filed in writing (ul. Xxxxxxxxxx 0, 00-000 Xxxxxxxx) or in electronic form (t@xxxxxxxx.xx);

Rules of filing and reviewing complaints. (1) If the User has any reservations about the services provided by FREE NOW, the User may file a complaint in the form referred to in section 2 below. (2) The User may file complaints in the following forms: • electronically to: xxxxx@xxxx-xxx.xxx • in writing, delivered personally or by regular mail to the address of FREE NOW registered office. (3) The complaint should contain the following: (a) detailed description of the event it refers to; (b) reservations about the services offered/provided by FREE NOW; (c) explicit indication of User’s claim towards FREE NOW. (4) The complaints are reviewed within no longer than 30 days from receipt of the complaint by FREE NOW. (5) The User will be informed of the result of the complaint review by FREE NOW within 30 days from its receipt by registered letter or e-mail, depending of the form in which the complaint has been filed. (6) Complaints regarding transportation services provided by taxi drivers should be submitted directly to taxi drivers providing the services and may be filed: (i) in Warsaw with the Administration & Resident Services Department of the Capital City Hall of Warsaw with its registered office in Warsaw, Xx. Xxxxxxxxxxxxx 00. The complaints are filed in writing (Xx. Xxxxxxxxxxxxx 00, 00-000 Xxxxxxxx) or electronically (Xxxxxxxxxxx.XXxXX@xx.xxxxxxxx.xx); (ii) in Krakow, to the Transport and Regulated Business Department of the Vehicle and Driver Register Department of the City Hall of Krakow with headquarters in Krakow at Xx. Xxxxxxxxx Xxxxxxxxxxxxx 00. Complaints are filed in writing (Xx. Xxxxxxxxx Xxxxxxxxxxxxx 00, 00-000 Xxxxxx) or in electronic form (xx.xxx@xx.xxxxxx.xx); (iii) in Łódź with the Office for the Promotion of Employment and Business Services of the Łódź City Hall with its registered office in Łódź at Xx. Xxxxxxxxxxxx 00. The complaints are filed in writing (Xx. Xxxxxxxxxxxx 00, 00-000 Xxxx) or in electronic form (xxx@xxx.xxxx.xx); (iv) in Gdańsk to the Department of Communication of the Gdańsk City Hall with headquarters in Gdańsk at ul. Bernarda Milskiego 1. The complaints are filed in writing (ul. Bernarda Xxxxxxxxx 0, 00-000 Xxxxxx) or in electronic form (xx@xxxxxx.xxx.xx); (v) in Gdynia to the Department of Civil Affairs of the Gdynia City Hall with its registered office in Gdynia at Xx. Xxxxxxxxx Xxxxxxxxxxxx 00/00. The complaints are filed in writing (Xx. Xxxxxxxxx Xxxxxxxxxxxx 00/00, 81-382 Gdynia) or in electronic form (xxxx.xxxxx_xxxxxxxxxxxxx@xxxxxx.xx); (vi) in Sopot, to the Communication Department of the Sopot City Hall with its registered office in Xxxxx, xx. Xxxxxxxx Xxxxxxxxxx 00/00. The complaints are filed in writing (Xxxxxxxx Xxxxxxxxxx 00/00, 81-704 Sopot) or in electronic form (xxx@xxxxx.xx); (vii) in Wrocław to the Department of Administrative Decisions and Business Inspection of the Transport Department of the Wrocław City Hall with its registered office in Wrocław at xx. Xxxxxxxx Xxxxxxxxxx 0. The complaints are filed in writing (Gabrieli Xxxxxxxxxx 0, 00-000 Xxxxxxx) or in electronic form (xxx@xx.xxxx.xx); (viii) in Poznań to the Division of Licenses for Road Transport and Control of the Department of Economic Activity and Agriculture of the Poznań City Hall with its registered office in Poznań at ul. 28 czerwca 1956. The complaints are filed in writing (ul. 00 xxxxxxx 0000, 00-000 Xxxxxx) or in electronic form (xxx@xx.xxxxxx.xx); (ix) in Katowice to the Transport Department of the Katowice City Hall with its registered office in Katowice at xx. Xxxxxxxxxx 0. The complaints are filed in writing (ul. Xxxxxxxxxx 0, 00-000 Xxxxxxxx) or in electronic form (t@xxxxxxxx.xx);Xxxxxxxxxxxxx

Rules of filing and reviewing complaints. (1) If the User has any reservations about the services provided by FREE NOW, the User may file a complaint in the form referred to in section 2 below. (2) The User may file complaints in the following forms: • : (a) electronically to: xxxxx@xxxx-xxx.xxx • xxxxx@xxxx-xxx.xxx (b) in writing, delivered personally or by regular mail to the address of FREE NOW registered office. (3) The complaint should contain the following: (a) detailed description of the event it refers to; (b) reservations about the services offered/provided by FREE NOW; (c) explicit indication of User’s claim towards FREE NOW. (4) The complaints are reviewed within no longer than 30 days from receipt of the complaint by FREE NOW. (5) The User will be informed of the result of the complaint review by FREE NOW within 30 days from its receipt by registered letter or e-mail, depending of the form in which the complaint has been filed. (6) Complaints regarding transportation services provided by drivers Transport Operators should be submitted directly to drivers Transport Operators providing the services and may be filed: (i) in Warsaw with the Administration & Resident Services Department of the Capital City Hall of Warsaw with its registered office in Warsaw, Xx. Xxxxxxxxxxxxx 00. The complaints are filed in writing (Xx. Xxxxxxxxxxxxx 00, 00-00- 000 Xxxxxxxx) or electronically (Xxxxxxxxxxx.XXxXX@xx.xxxxxxxx.xx); (ii) in Krakow, to the Transport and Regulated Business Department of the Vehicle and Driver Register Department of the City Hall of Krakow with headquarters in Krakow at Xx. Xxxxxxxxx Xxxxxxxxxxxxx 00. Complaints are filed in writing (Xx. Xxxxxxxxx Xxxxxxxxxxxxx 00, 00-000 Xxxxxx) or in electronic form (xx.xxx@xx.xxxxxx.xx); (iii) in Łódź with the Office for the Promotion of Employment and Business Services of the Łódź City Hall with its registered office in Łódź at Xx. Xxxxxxxxxxxx 00. The complaints are filed in writing (Xx. Xxxxxxxxxxxx 00, 00-000 Xxxx) or in electronic form (xxx@xxx.xxxx.xx);The (iv) in Gdańsk to the Department of Communication of the Gdańsk City Hall with headquarters in Gdańsk at ul. Bernarda Milskiego 1. The complaints are filed in writing (ul. Bernarda Xxxxxxxxx 0, 00-000 Xxxxxx) or in electronic form (xx@xxxxxx.xxx.xx); (v) in Gdynia to the Department of Civil Affairs of the Gdynia City Hall with its registered office in Gdynia at Xx. Xxxxxxxxx Xxxxxxxxxxxx 00/00. The complaints are filed in writing (Xx. Xxxxxxxxx Xxxxxxxxxxxx 00/00, 81-382 Gdynia) or in electronic form (xxxx.xxxxx_xxxxxxxxxxxxx@xxxxxx.xx); (vi) in Sopot, to the Communication Department of the Sopot City Hall with its registered office in Xxxxx, xx. Xxxxxxxx Xxxxxxxxxx 00/00. The complaints are filed in writing (Xxxxxxxx Xxxxxxxxxx 00/00, 81-704 Sopot) or in electronic form (xxx@xxxxx.xx); (vii) in Wrocław to the Department of Administrative Decisions and Business Inspection of the Transport Department of the Wrocław City Hall with its registered office in Wrocław at xx. Xxxxxxxx Xxxxxxxxxx 0. The complaints are filed in writing (Gabrieli Xxxxxxxxxx 0, 00-000 Xxxxxxx) or in electronic form (xxx@xx.xxxx.xx); (viii) in Poznań to the Division of Licenses for Road Transport and Control of the Department of Economic Activity and Agriculture of the Poznań City Hall with its registered office in Poznań at ul. 28 czerwca 1956. The complaints are filed in writing (ul. 00 xxxxxxx 0000, 00-000 Xxxxxx) or in electronic form (xxx@xx.xxxxxx.xx); (ix) in Katowice to the Transport Department of the Katowice City Hall with its registered office in Katowice at xx. Xxxxxxxxxx 0. The complaints are filed in writing (ul. Xxxxxxxxxx 0, 00-000 Xxxxxxxx) or in electronic form (t@xxxxxxxx.xx);