Common use of BCD Travel’s responsibilities Clause in Contracts

BCD Travel’s responsibilities. When selling tickets (flight only etc.), BCD Travel acts as an agent for the individual transport company. Therefore, it is the indivi- dual company that is responsible for ensuring that transportation of the passenger is carried out correctly. BCD Travel’s responsibility only covers our own errors and our »Price Commitment«. However, BCD Travel’s »Price Commitment« only applies the day of reservation (midnight) and as indicated in the confirmation and as stated under »Comments« in the electronic itinerary issued for the journey. BCD Travel’s »Price Commitment« (the total price) includes all taxes and levies known at the time of reservation. Any increases/decrease in price, taxes and levies or other charges that may be applied in the period between the day of reservation (midnight) and commencement of the trip are not covered by the »Price Commitment«. Various local taxes and charges applicable in various locations throughout the world and charges for personal consumption are payable upon departure and are not included in our »Price Com- mitment« and in the »Total Price«. Extra charges may apply to car rental and hotel reservations which BCD Travel has not had an opportunity to incorporate into the »Total Price« – for example, • Car rental – where petrol consumption, certain supplemen- tary insurances etc. are not included. • Hotel stays – where local service charges and taxes/VAT and any personal consumption (room service, film channels etc.) are not included. For reservations made via BCD Travel’s internet-based reservation system, NordicBusinessOnline, special rules apply. These appear on the associated website. BCD Travel’s »Price Commitment« does not apply if there are errors in the customer own loaded corporate fares (and other corporate fares) – which BCD Travel – has access to via our res- ervation system on behalf of the customer (or any other »third party«).

BCD Travel’s responsibilities. When selling air tickets (flight only etc.seat only), BCD Travel only acts as an agent for the individual transport airline company/ies participating in the flight ser- vices they offer. Therefore, it is the indivi- dual company that is these companies are responsible for ensuring that transportation of the passenger traveler is carried out correctlycor- rectly. For reservations made through NordicBusinessOnline HOTEL, the agreement is made between the person making the reserva- tion and the hotel. BCD Travel acts exclusively as the reservation facilitator. BCD Travel’s responsibility only covers our own errors and our »Price Commitment«. However, BCD Travel’s »Price Commitment« only applies the day of reservation (midnight) and as indicated in the confirmation and as stated under »Comments« in the electronic itinerary issued for the journey. BCD Travel’s »Price Commitment« (the total price) includes all taxes and levies known at the time of reservation. Any increases/decrease in price, taxes and levies or other charges that may be applied in the period between the day of reservation (midnight) and commencement of the trip are not covered by the »Price Commitment«. Various local taxes and charges applicable in various locations throughout the world and charges for personal consumption (room service, film channels etc.) are payable upon departure and are not included in our »Price Com- mitment« and in Commitment«/in the »Total Price«. Extra charges may apply All reservations and price information and the use of NordicBusinessOnline and the associated web site are subject to car rental applicable Danish law and, in the event of dispute, shall be settled accordingly. BCD Travel cannot be held responsible for errors in the electronic reservation system, lost data etc. as a result of cable breaks, computer and hotel reservations internet faults and conditions attributable to force majeure situations or similar over which BCD Travel has not had an opportunity to incorporate into no con- trol. 5. Use of the »Total Price« – for example, • Car rental – where petrol consumption, certain supplemen- tary insurances etc. are not included. • Hotel stays – where local service charges and taxes/VAT and any personal consumption (room service, film channels etc.) are not included. For reservations made via BCD Travel’s internetInternet-based NordicBusinessOnline Reserva- NordicBusinessOnline may solely be used for making legal and factual reservations and ticket purchases. It is not permitted to make speculative enquiries, false or fraudulent reservations which could be commercially abused. Use of NordicBusinessOnline requires a company profile to be set up and access to the NordicBusinessOnline reservation systemsystem requires regular, NordicBusinessOnline, special rules apply. These appear on the associated websitelegal use thereof. BCD Travel’s »Price Commitment« does not apply Travel reserves the right to close access to NordicBusinessOnline without warning if there are errors any irregularities in its use. Attempts to gain unauthorized access to the reservation system may result in legal action being taken. If you need help with NordicBusinessOnline and the system’s func- tionality, simply call your normal BCD Travel team. You can contact your team, if you have a technical problem, or if you have a »What do I do now?« question. Your team is able to see your current NordicBusinessOnline reser- vation and with it able to assist you with your problem. NordicBusinessOnline can be used on all PC’s (Internet Explorer Version 5.0 or later), Mac computers and tablets. The screen image has been optimized for a 17’ screen with a reso- lution of 1024 x 768. Any dispute relating to interpretation of these terms and condi- tions and any claim against BCD Travel Nordic (Denmark, Finland, Norway and Sweden) shall be settled in accordance with Danish Law. The venue shall be the Commercial and Maritime Court in Copen- hagen. Basically, a NordicBusinessOnline reservation is based on the information that is available in the customer own loaded corporate fares (Company profile and other corporate fares) the trav- eler’s Personal Profile. Responsibility for the information in these profiles – which including maintaining it and keeping it up to date – lies with the NordicBusinessOnline user. BCD Travel is willing to help with updating the information but cannot be held responsible for circumstances resulting from a Personal Profile not being updated because BCD Travel has not received information on the relevant changes. It is a prerequisite for use of NordicBusinessOnline that the company and the traveler accept that BCD Travel will store information of a commercial and personal nature in the »Profile Database« which forms the basis for all reservations. BCD Travel handles all information in the strictest of confidence. Business travel is normally not covered by the National Health Insurance scheme. Therefore, BCD Travel will always offer a travel insurance policy and recommend that travel insurance is taken out that covers any costs for medical treatment in the event of sickness and repatria- tion and transportation back home. Customers should be aware that insurance cover from, for instance, credit card companies, often provides inadequate cover. BCD Travel Nordic cooperates with: • EUROPÆISKE REJSEFORSIKRING A/S Frederiksberg Allé 3 – has access DK-1790 Copenhagen V, Denmark BCD Travel bears no responsibility for any consequences and losses that failure to via take out travel insurance may give rise to. Insurance conditions: xxx.xxxxxxxxxxx.xx Holiday travel: BCD Travel recommends that the »holiday- traveler« seeks information about the national health insurance scheme offered by the country of citizenship. In addition to this, BCD Travel recommends that an international travel insurance is taken out locally. BCD Travel mediating an extended Product Liability Insurance to all our res- ervation system on behalf customers. The purpose of the customer (or extended Product Liability Insurance is to cover the traveler and his/her company in con- nection with an eventual claim against BCD Travel for damages caused as a result of flaws in the products and services offered by BCD Travel. The product liability insurance relates to all products and ser- vices originating from Denmark to the rest of the world. The insurance has been taken out with Europæiske Rejseforsikring A/S. A service fee is charged in connection with any other »third party«)order/reservation relating to all international travels and travel related services made with BCD Travel.

BCD Travel’s responsibilities. When selling air tickets (flight only etc.seat only), BCD Travel only acts as an agent for the individual transport airline company/ies participating in the flight ser- vices they offer. Therefore, it is the indivi- dual company that is these companies are responsible for ensuring that transportation of the passenger traveler is carried out correctlycor- rectly. For reservations made through NordicBusinessOnline HOTEL, the agreement is made between the person making the reserva- tion and the hotel. BCD Travel acts exclusively as the reservation facilitator. BCD Travel’s responsibility only covers our own errors and our »Price Commitment«. However, BCD Travel’s »Price Commitment« only applies the day of reservation (midnight) and as indicated in the confirmation and as stated under »Comments« in the electronic itinerary issued for the journey. BCD Travel’s »Price Commitment« (the total price) includes all taxes and levies known at the time of reservation. Any increases/decrease in price, taxes and levies or other charges that may be applied in the period between the day of reservation (midnight) and commencement of the trip are not covered by the »Price Commitment«. Various local taxes and charges applicable in various locations throughout the world and charges for personal consumption (room service, film channels etc.) are payable upon departure and are not included in our »Price Com- mitment« and in Commitment«/in the »Total Price«. Extra charges may apply All reservations and price information and the use of NordicBusinessOnline and the associated web site are subject to car rental applicable Danish law and, in the event of dispute, shall be settled accordingly. BCD Travel cannot be held responsible for errors in the electronic reservation system, lost data etc. as a result of cable breaks, computer and hotel reservations internet faults and conditions attributable to force majeure situations or similar over which BCD Travel has not had an opportunity to incorporate into the »Total Price« – for example, • Car rental – where petrol consumption, certain supplemen- tary insurances etc. are not included. • Hotel stays – where local service charges and taxes/VAT and any personal consumption (room service, film channels etcno con- trol.) are not included. For reservations made via BCD Travel’s internet-based reservation system, NordicBusinessOnline, special rules apply. These appear on the associated website. BCD Travel’s »Price Commitment« does not apply if there are errors in the customer own loaded corporate fares (and other corporate fares) – which BCD Travel – has access to via our res- ervation system on behalf of the customer (or any other »third party«).

BCD Travel’s responsibilities. When selling air tickets (flight only etc.seat only), BCD Travel only acts as an agent for the individual transport airline company/ies participating in the flight ser- vices they offer. Therefore, it is the indivi- dual company that is these companies are responsible for ensuring that transportation of the passenger traveler is carried out correctlycor- rectly. For reservations made through NordicBusinessOnline HOTEL, the agreement is made between the person making the reserva- tion and the hotel. BCD Travel acts exclusively as the reservation facilitator. BCD Travel’s responsibility only covers our own errors and our »Price Commitment«. However, BCD Travel’s »Price Commitment« only applies the day of reservation (midnight) and as indicated in the confirmation and as stated under »Comments« in the electronic itinerary issued for the journey. BCD Travel’s »Price Commitment« (the total price) includes all taxes and levies known at the time of reservation. Any increases/decrease in price, taxes and levies or other charges that may be applied in the period between the day of reservation (midnight) and commencement of the trip are not covered by the »Price Commitment«. Various local taxes and charges applicable in various locations throughout the world and charges for personal consumption (room service, film channels etc.) are payable upon departure and are not included in our »Price Com- mitment« and in Commitment«/in the »Total Price«. Extra charges may apply All reservations and price information and the use of NordicBusinessOnline and the associated web site are subject to car rental applicable Danish law and, in the event of dispute, shall be settled accordingly. BCD Travel cannot be held responsible for errors in the electronic reservation system, lost data etc. as a result of cable breaks, computer and hotel reservations internet faults and conditions attributable to force majeure situations or similar over which BCD Travel has not had an opportunity to incorporate into no con- trol. 5. Use of the »Total Price« – for example, • Car rental – where petrol consumption, certain supplemen- tary insurances etc. are not included. • Hotel stays – where local service charges and taxes/VAT and any personal consumption (room service, film channels etc.) are not included. For reservations made via BCD Travel’s internetInternet-based reservation system, NordicBusinessOnline, special rules apply. These appear on the associated website. BCD Travel’s »Price Commitment« does not apply if there are errors in the customer own loaded corporate fares (and other corporate fares) – which BCD Travel – has access to via our res- ervation system on behalf of the customer (or any other »third party«).NordicBusinessOnline Reserva-