109 ID Cards Processing Time For the Individual Exchange Sample Clauses

109 ID Cards Processing Time For the Individual Exchange. The time elapsed from receipt of complete and accurate enrollment information and binder payment for a specific consumer through the date carrier mails the ID card to that consumer. For Small X X For the Individual Exchange: Expectation: 99% of ID cards issued within 10 business days of receiving complete and accurate enrollment information and binder payment for a specific consumer(s). Group 1: Covered CaliforniaCustomer Service Performance Measurement Standards and Reporting Requirements Customer Service 24% of Total Performance Penalty At Risk or Credit Performance Standard Individual Small Business Performance Requirements Business: Time elapsed from the receipt of complete and accurate enrollment information for a specific consumer through the date a carrier mails the ID card to that consumer. If carrier uses a no-card eligibility verification system: the time frame from receipt of binder payment or complete and accurate enrollment information through the date consumer receives carrier communication regarding use of no-card eligibility verification system. 4% of total performance penalty for this Group. For Small Business: Expectation: 99% of ID cards issued within 10 business days of receipt of complete and accurate enrollment information for a specific consumers. Performance Level: <99%: 4% performance penalty. below expectation. 1. 110 Number of ID Cards Processed Number of initial ID cards processed and issued to the consumer. If carrier uses a no-card eligibility verification system: the time elapsed from receipt of binder payment or complete and accurate enrollment information through the date consumer receives carrier communication regarding use of no-card eligibility verification system. X X Reporting Required oOnly, no performance levelpenalty or credit. 1. 121 Initial Call Resolution Number of calls where the Enrollee’s issue is resolved within one business day of receipt of the issue. 4% of total performance penalty for this Group. X X Expectation: 85% of Covered California enrollee issues will be resolved within one (1) business day of receipt of the issue. Performance Level: <85%: below expectation4% performance penalty. 85- 95%: meets expectationno penalty. >95%: exceeds expectation4% performance credit. Group 1: Covered CaliforniaCustomer Service Performance Measurement Standards and Reporting Requirements Customer Service 24% of Total Performance Penalty At Risk or Credit 1.132 Grievance Resolution Percentage of enrollee grievances res...
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109 ID Cards Processing Time For the Individual Exchange. The time elapsed from receipt of complete and accurate enrollment information and binder payment for a specific consumer through the date carrier mails the ID card to that consumer. For Small Business: Time elapsed from the receipt of complete and accurate enrollment information for a specific consumer through the date a carrier mails the ID card to that consumer. If carrier uses a no-card eligibility verification system: the time frame from receipt of binder payment or complete and accurate enrollment X X For the Individual Exchange: Expectation: 99% of ID cards issued within 10 business days of receiving complete and accurate enrollment information and binder payment for a specific consumer(s).
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