Performance Measurement Standards. (a) Contractor shall comply with the performance measurement standards set forth in Attachment 14 (“Performance Measurement Standards”). The Exchange shall conduct, or arrange for the conduct of, a review of Contractor’s performance under the Performance Measures. The Exchange shall be responsible for the actual and reasonable costs of the review, including, the costs of any third-party designated by the Exchange to perform such review. The review shall be in addition to any ongoing monitoring that may be performed by the Exchange with respect to the Performance Measures.
(b) The Exchange and Contractor shall agree to performance standards for the Exchange, which, if not satisfied, will provide credits to Contractor which can be applied to any penalties accrued to Contractor. Such credits may reduce up to 25% of Contractor’s performance penalties that may be assessed under Section 6.02 below.
Performance Measurement Standards. (i) General - The Performance Measurement Table sets forth the categories of Performance Measurement Standards and their associated measurements. In performing its services under this Agreement, Contractor shall use commercially reasonable efforts to meet or exceed the Performance Measurement Standards.
(ii) Root Cause Analysis/Corrective Action - If Contractor fails to meet any Performance Measurement Standard in any calendar month (whether or not the failure is excused), Contractor shall promptly (a) investigate and report on the root cause of the problem; (b) develop a corrective action plan (where applicable); (c) to the extent within Contractor’s control, remedy the cause of the performance failure and resume meeting the affected Performance Measurement Standards; (d) implement and notify the Exchange of measures taken by Contractor to prevent recurrences if the performance failure is otherwise likely to recur; and (e) make written recommendations to the Exchange for improvements in procedures.
(iii) Performance Guarantee Exceptions; Contractor shall not be responsible for any failure to meet a Performance Guarantee if and to the extent that the failure is excused pursuant to Section 12.07 of the Agreement (Force Majeure) or the parties agree that the lack of compliance is due to the Exchange’s failure to properly or timely perform (or cause to be properly or timely performed) any responsibility, duty, or other obligation under this Agreement, provided that Contractor timely notifies the Exchange of the problem and uses commercially reasonable efforts to perform and meet the Performance Measurement Standards notwithstanding the Exchange’s failure to perform or delay in performing. If Contractor wishes to avail itself of one of these exceptions, Contractor shall indicate in the applicable performance report delivered in the second month following the failure to meet such Performance Measurement Standard: (a) the identity of the Performance Measurement Standard that is subject to the exception, and (b) the circumstances that gave rise to the exception in sufficient detail to permit the Exchange to evaluate whether Contractor’s claim of exception is valid. Notwithstanding anything to the contrary herein, in no event shall any failure to meet a Customer Satisfaction Performance Guarantee fall within an exception. The Exchange will also comply with the Performance Measurement Standards set forth herein to the extent that such measurements are applicable to...
Performance Measurement Standards. In the event that the reporting requirements identified herein include Personal Health Information, Contractor shall provide the Exchange only with de-identified Personal Health Information as defined in 45 C.F.R. Section 164.514. Contractor shall not be required to provide the Exchange any data, information or reports that would violate peer review protections under applicable laws and regulations. During the term of this Agreement, Contractor shall meet or exceed the Performance Measurement Standards identified in this Attachment. The parties will meet and confer on the results of the Contractor’s Performance Measurement Standards. The Exchange, in its sole discretion, may use some or all of the Performance Measurement Standards set forth in Attachment 14 as part of its Recertification and Decertification process in subsequent years.
Performance Measurement Standards. (i) General - The Performance Measurement Standards Table sets forth the categories of Performance Measurement Standards and their associated measurements. In performing its services under this Agreement, Contractor shall use commercially reasonable efforts to meet or exceed the Performance Measurement Standards.
Performance Measurement Standards. In the event that the reporting requirements identified herein include Personal Health Information, Contractor shall provide the Exchange only with de-identified Personal Health Information as defined in 45 C.F.R. Section 164.514. Contractor shall not be required to provide the Exchange any data, information or reports that would violate peer review protections under applicable laws and regulations. During the term of this Agreement, Contractor shall meet or exceed the Performance Measurement Standards identified in this Attachment. Contractor shall be liable for payment of penalties that may be assessed by the Exchange with respect to Contractor’s failure to meet or exceed the Performance Measurement Standards in accordance with the terms set forth at Section 6.01 of the Agreement and this Attachment. The assessment of the penalties by the Exchange shall be determined in accordance with the computation methodology set forth in the appendix to this Attachment 14 and shall be based on the following conditions: (i) the aggregate amount at risk with respect to Contractor’s failure to comply with each of the Performance Measurement Standards shall not exceed ten percent (10%) of the total Participation Fee that is payable to the Exchange in accordance with the terms set forth in Section 5.03 of the Agreement, (ii) the performance penalties shall be based on the weighted average assigned to each Performance Measurement Standard that the Contractor fails to meet or exceed, as such weighted averages are set forth in the table below (“Performance Measurement Table”), and (iii) the amount of performance penalty to be assessed with respect to Contractor’s failure to meet a Performance Measurement Standard shall be offset (i.e., reduced) by a “credit” that is provided in the event that Contractor exceeds a Performance Measurement Standard in a separate category; provided, however, that in no event shall the credit to Contractor exceed the amount of aggregate amount of the performance penalty that may be assessed during any applicable period. The Exchange will also comply with the Performance Measurement Standards as described herein. In the event that the Exchange fails to meet a Performance Measurement Standard with respect to its operations for any applicable period, Contractor shall receive a credit against the cumulative penalty amounts that are due based on Contractor’s performance. The failure of the Exchange to meet the Performance Measure Standards shall repr...
Performance Measurement Standards. Covered California – Final HealthFinal SADP Plan Contract – May 6August 190, 2013 28
(a) Contractor shall comply with the performance measurement standards set forth in Attachment 14 (“Performance Measurement Standards”). The Exchange shall conduct, or arrange for the conduct of, a review of Contractor’s performance under the Performance Measures. The Exchange shall be responsible for the actual and reasonable costs of the review, including, the costs of any third-party designated by the Exchange to perform such review. The review shall be in addition to any ongoing monitoring that may be performed by the Exchange with respect to the Performance Measures.
(b) The Exchange will review results of the Contractor’s
Performance Measurement Standards. The parties will meet and confer on the results of the Contractor’s Performance Measurement Standards. The Exchange, in its sole discretion, may use some or all of the Performance Measurement Standards set forth in Attachment 14 as part of its Recertification and Decertification process in subsequent years. and Contractor shall agree to performance standards for the Exchange, which, if not satisfied, will provide credits to Contractor which can be applied to any penalties accrued to Contractor. Such credits may reduce up to 25% of Contractor’s performance penalties that may be assessed under Section 6.02 below.
Performance Measurement Standards. (a) Contractor shall comply with the performance measurement standards set forth in Attachment 14 (“Performance Measurement Standards”). Contractor shall measure and report individual exchange and SHOP lines of business separately. The Exchange shall conduct, or arrange for the conduct of a review of Contractor’s performance under the Performance Measures. The Exchange shall be responsible for the actual and reasonable costs of the review, including, the costs of any third-party designated by the Exchange to perform such review. The review shall be in addition to any ongoing monitoring that may be performed by the Exchange with respect to the Performance Measures.
(b) The Exchange will review results of the Contractor’s Performance Measurement Standards. The parties will meet and confer on the results of the Contractor’s Performance Measurement Standards. The Exchange, in its sole discretion, may use some or all of the Performance Measurement Standards set forth in Attachment 14 as part of its Recertification and Decertification process in subsequent years.
Performance Measurement Standards. (a) Contractor shall comply with the performance measurement standards set forth in Attachment 14 (“Performance Measurement Standards”). The Exchange shall conduct, or arrange for the conduct of a review of Contractor’s performance under the Performance Measures. The Exchange shall be responsible for the actual and reasonable costs of the review, including, the costs of any third-party designated by the Exchange to perform such review. The review shall be in addition to any ongoing monitoring that may be performed by the Exchange with respect to the Performance Measures.
(b) The Exchange will review results of the Contractor’s Performance Measurement Standards. The parties will meet and confer on the results of the Contractor’s Performance Measurement Standards. The Exchange, in its sole discretion, may use some or all of the Performance Measurement Standards set forth in Attachment 14 as part of its Recertification and Decertification process in subsequent years.
Performance Measurement Standards. In order to properly conduct the performance observations set forth in Section 9.2 of this Agreement, the Grantee shall ensure that all amplifiers and other equipment are in normal operating condition with automatic slope and gain control ("ASGC") carriers properly adjusted.
