24x7 remote technical support. The service provider shall establish a mechanism to offer remote support services to the systems at all the times. This shall be used to log in calls, complains or quarries and response/action tracker .It shall be designed and implemented in liaison with the client so as to align with existing platform and avoid having multiple platforms from different service providers.
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
24x7 remote technical support. The service provider shall establish a mechanism to offer remote support services to the systems at all the times. This shall be used to log in calls, complains complaints or quarries queries and response/action tracker .It tracker. It shall be designed and implemented in liaison with the client Company so as to align with existing platform and avoid having multiple platforms from different service providers.
Appears in 2 contracts
24x7 remote technical support. The service provider shall establish a mechanism to offer remote support services to the systems at all the times. This shall be used to log in calls, complains or quarries and response/action tracker .It tracker. It shall be designed and implemented in liaison with the client Company so as to align with existing platform and avoid having multiple platforms from different service providers.
Appears in 1 contract
Samples: Service Level Agreement
