Remote Support. 3.11.1 Remote Support, covering telephone support at minimum, is mandatory, when and throughout the period the Software is being used at Live State, unless otherwise agreed in writing between HW and the Licensee.
3.11.2 Remote Support is provided in accordance with and subject to the terms of a separate agreement to be concluded either with HW or HW partner that is authorised by HW to provide Remote Support (hereinafter “ HW Partner”).
3.11.3 If the Licensee does not have a valid Remote Support agreement either with HW or HW Partner, the Licensee is not entitled to use the Software at Live State, unless otherwise agreed between HW and the Licensee in writing.
3.11.4 HW takes no responsibility for Remote Support provided by HW Partners.
Remote Support. Within the Service Scope, remote jobs are prioritized based on urgency of support. For standard remote support requests, the Customer can either schedule a time or wait for the Analyst to become available and the support request will be attended to as soon as possible within three business hours.
Remote Support. 9.1 The standard remote support connection is via Webex. Though Webex is the preferred connection for remote support, the Company can accommodate most other remote support connection methods and these will be considered on a case by case basis and may be accepted at the Company’s sole option. For example: Checkpoint Secure Remote, CISCO VPN, NetMeeting, Site to Site VPN Connection.
Remote Support. 3.1 The Customer will, where specified in the quotation, make available a modem or ISDN terminal adapter (and relevant telephone or ISDN connections) for on-line problem resolution. The modem will be of a specification and type approved by Activ.
Remote Support. Certain Support Services may be provided remotely via telephone or electronic communications. Customer agrees that Tanium resources may access Customer’s systems during the relevant Premium Support Term, using a defined standard virtual private network (VPN). If a network connection between Tanium and Customer’s systems is required for Tanium to perform the Support Services, Customer will provide such access as follows: ● Customer is responsible for ensuring that (i) its network and systems comply with specifications provided by Tanium; (ii) all components of Customer’s Tanium environment are accessible through the VPN; and (iii) the VPN is installed in a timely manner for Tanium to perform the Support Services. ● Customer is responsible for acquiring and maintaining any equipment and performing any activities necessary to set-up and maintain network connectivity at and to Customer’s Tanium environment. ● Customer will provide and maintain user accounts for, and access to, the VPN for the Tanium resources, including, but not limited to, Tanium’s onsite and remote resources. ● Tanium is not responsible for network connection issues, problems or conditions arising from or related to network connections, such as bandwidth issues, excessive latency, network outages, and/or any other conditions that are caused by an internet service provider, or the network connection. If Customer’s VPN client software and/or VPN infrastructure fails to allow Tanium access to perform Support Services, Customer agrees to pay for any increased costs resulting from such failure.
Remote Support. Graylog may provide remote assistance to Customer via a Customer or Graylog provided remote collaboration tool.
Remote Support. Certain Support Services may be provided remotely via telephone or electronic communications. Customer agrees that Tanium resources may access Customer’s systems during the relevant ESR Support Term, using a defined standard virtual private network (VPN). If a network connection between Tanium and Customer’s systems is required for Tanium to perform the Enterprise Support Services, Customer will provide such access as follows:
Remote Support. In the event that SAP needs to access any of Customer’s systems remotely, e.g. via application sharing, Customer hereby grants to SAP the permission for such remote access. Further, Customer names a contact person that – if necessary – grants to SAP the required access rights.
Remote Support. Definition: Remote support means providing technical support in response to a request received while the employee is in non-pay, off-duty status from a serviced department, a Communications Department supervisor, or a Communications Department employee authorized to request remote support. Remote support may be provided by telephone response or by communications through the County radio networks. The Department will provide appropriate equipment, as determined necessary by the Department, to an employee who is to provide remote support.
Remote Support. If Xxxxxxx Xxxxxxx can provide remote management software, including diagnostics and other services for the Equipment, including PROService, the Customer must maintain and provide network or other Internet access to the Equipment so Xxxxxxx Xxxxxxx can remotely access the Equipment. Customer acknowledges that Xxxxxxx Xxxxxxx retains ownership of any equipment Xxxxxxx Xxxxxxx provides for remote diagnostics and services capability. Xxxxxxx Xxxxxxx may, at its sole discretion, change the features and services of PROService, BeckmanConnect and other remote services at any time without prior notice to the Customer. Customer shall be responsible for providing network connection to access the Internet and maintaining responsibility for Internet service and security wherein Xxxxxxx Xxxxxxx shall have no liability whatsoever for and/or arising from, any outages, internet speed reduction, capacity constraints or other deficiencies affecting the same.
