Acceptance of Non-Emergency Maintenance. Unless as otherwise agreed to by Citizens on a case-by-case basis, for non-emergency maintenance, Citizens shall have a ten (10) business day period to test any maintenance changes prior to Vendor introducing such maintenance changes into production (the “Maintenance Acceptance Period”). In the event that Citizens rejects, for good cause, any maintenance changes during the Maintenance Acceptance Period, Vendor shall: (a) not introduce such rejected maintenance changes into production; or, (b) provide the capability for Citizens to “opt out” of the rejected maintenance changes while still being able to utilize the accepted maintenance changes. At the end of the Maintenance Acceptance Period, if Citizens has not rejected the maintenance changes, the maintenance changes shall be deemed to be accepted by Citizens and Vendor shall be entitled to introduce the maintenance changes into a production environment. Implementation Services. Vendor shall provide the Implementation Services, if any, described in Exhibit A. The Services Fees for any Implementation Services shall be described in Exhibit A. Training Services. Vendor shall provide the Training Services, if any, described in Exhibit A. The Services Fees for any Training Services shall be described in Exhibit A.
Appears in 4 contracts
Samples: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service
