Common use of Access to Personnel and Equipment Clause in Contracts

Access to Personnel and Equipment. Customer shall provide LogRhythm with access to Customer’s personnel and, at Customer’s discretion, its equipment during Support Hours. LogRhythm will, to the best of its ability, provide Support Services to Customer in accordance with Customer’s internal security and/or network access policies. If Customer requests Support Services for an Error that requires remote access and Customer is unable to provide such access, then Customer may elect to pay LogRhythm additional Support Fees and Expenses incurred for onsite Support Services. If Customer does not wish to pay for such onsite Support Services, LogRhythm’s obligation to provide any Resolution for the Error shall be excused.

Access to Personnel and Equipment. Customer shall provide LogRhythm with access to Customer’s personnel and, at Customer’s discretion, its equipment during Support Hours. LogRhythm willshall, to the best of its ability, provide Support Services to Customer in accordance with Customer’s internal security and/or network access policies. If Customer requests Support Services for an Error that requires remote access and Customer is unable to provide such access, then Customer may elect to pay LogRhythm additional Support Fees and Expenses incurred for onsite Support Services. If Customer does not wish to pay for such onsite Support Services, LogRhythm’s obligation to provide any Resolution for the Error shall be excused.

Access to Personnel and Equipment. Customer shall provide LogRhythm with access to Customer’s personnel and, at Customer’s discretion, its equipment during Support Hoursequipment. LogRhythm willshall, to the best of its ability, provide Support Services to Customer in accordance with Customer’s internal security and/or network access policies. If Customer requests Support Services for an Error that requires remote access and Customer is unable to provide such access, then Customer may elect to pay LogRhythm additional Support Services Fees and Expenses incurred for onsite Support Services. If Customer does not wish to pay for such onsite Support Services, LogRhythm’s obligation to provide any Resolution for the Error shall be excused.

Access to Personnel and Equipment. Customer shall provide LogRhythm with access to LogRhythm, Inc. / Confidential 8 Customer’s personnel and, at Customer’s discretion, its equipment during Support Hours. LogRhythm will, to the best of its ability, provide Support Services to Customer in accordance with Customer’s internal security and/or network access policies. If Customer requests Support Services for an Error that requires remote access and Customer is unable to provide such access, then Customer may elect to pay LogRhythm additional Support Fees and Expenses incurred for onsite Support Services. If Customer does not wish to pay for such onsite Support Services, LogRhythm’s obligation to provide any Resolution for the Error shall be excused.

Access to Personnel and Equipment. Customer shall provide LogRhythm with access to Customer’s personnel and, at Customer’s discretion, its equipment during Support Hoursequipment. LogRhythm willshall, to the best of its ability, provide Support Services to Customer in accordance with Customer’s internal security and/or network access policies. If Customer requests Support Services for an Error that requires remote access and Customer is unable to provide such access, then Customer the Government Contracting Officer may elect to pay LogRhythm additional Support Services Fees and Expenses incurred for onsite Support ServicesServices so long as the additional support was agreed to in writing by an authorized Government Contracting Officer prior to the services being rendered. If Customer does not wish to pay for such onsite Support Services, LogRhythm’s obligation to provide any Resolution for the Error shall be excused.