Access to Support; Response Times. Customer may report Unscheduled Downtime at any time (“24x7x365”) by sending Lattice an e-mail to xxxxxxx@xxxxxxx.xxx. During Normal Business Hours, Xxxxxxx will exercise commercially reasonable efforts to respond to reports of Unscheduled Downtime within 30 minutes of each such report.
Appears in 4 contracts
Samples: Enterprise Service Level Agreement, Service Level Agreement, Enterprise Service Level Agreement
Access to Support; Response Times. Customer may report Unscheduled Downtime at any time (“24x7x365”) by sending Lattice an e-mail to xxxxxxx@xxxxxxx.xxx. During Normal Business Hours, Xxxxxxx Lattice will exercise commercially reasonable efforts to respond to reports of Unscheduled Downtime within 30 minutes of each such report.
Appears in 2 contracts
Samples: Enterprise Service Level Agreement, Service Level Agreement
Access to Support; Response Times. Customer may report Unscheduled Downtime at any time (“24x7x365”) by sending Lattice an e-mail to xxxxxxx@xxxxxxx.xxxemailing xxxxxxx@xxxxxx.xx.xx. During Normal Business Hours, Xxxxxxx The Vendor will exercise commercially reasonable efforts to respond to reports of Unscheduled Downtime within 30 minutes of each such report.
Appears in 1 contract
Samples: End User License Agreement
