Client Support. Galileo will designate a representative to Customer for client support. Customer may request in writing to change the individual assigned for client support and Galileo will designate a new representative within sixty (60) days from the receipt by Galileo of such written request.
Client Support. 5.1 Client will promptly provide in writing to Consultant all data and other information relating to or which may be necessary for Consultant’s performance of the Services. Without limiting the foregoing, Client will keep Consultant informed on a timely basis in writing as to the existence and amendments of the laws, ordinances and/or regulations under which Consultant is performing the Services (including any adopted by Client). Consultant will be permitted to rely on the accuracy, timeliness and completeness of the information provided by Client, and in no event will Consultant be liable to Client or others as a result of such reliance.
5.2 Client will examine all of Consultant’s reports, specifications, notices, proposals and other documents. In the event that Consultant asks for a decision from Client in order for Consultant to perform the Services, Client will render such decision in writing in a timely manner.
5.3 Promptly following any request from Consultant, Client will adopt and maintain in full force and effect resolutions in forms acceptable to Client and in accordance with applicable law authorizing Consultant to examine the confidential sales tax and other relevant records of Client throughout the Term and, for so long as any Fees are still accruing pursuant to this Agreement, after the Term.
5.4 Client will assist Consultant in obtaining such licenses, permits and approvals as may be required by law for performing the Services, and Client will pay all fees, assessments and taxes related to the application, issuance and maintenance thereof.
5.5 The Services do not include services to support, prepare, document, bring, respond to subpoenas, act as a witness, defend or otherwise assist in litigation undertaken or defended by Client, which Consultant may be required by legal process or otherwise or requested by Client to provide (collectively, “Litigation Services”). In this regard, if Consultant agrees with Client or is otherwise required to perform Litigation Services, Client will promptly pay or reimburse Consultant for all of Consultant’s costs and expenses related to Litigation Services (including, without limitation, Consultant’s attorneys’ fees and costs) at Consultant’s actual cost, plus ten percent (10%) thereof (all of which are deemed to be additional Fees).
Client Support. During the Subscription Period for the applicable Services, Illuminate will provide the following standard customer support:
Client Support. ParkMobile will use commercially reasonable efforts to assist Client with any technical support that Client may reasonably require in using the Services. ParkMobile will provide technical support for rate and configuration changes to Client Monday – Friday (excluding holidays) between the hours of 8:00 a.m. and 6:00 p.m. (ET). For issues relating to On-Demand Parking Services, Client may submit a support request via email to xxxxxxx@xxxxxxxxxx.xx. For issues relating to Reservation Parking Services, Client may submit a support request via email to xxx@xxxxxxxxxx.xx. ParkMobile will provide Client with emergency technical support 24 hours a day, seven days a week, 365 days a year. In the event of an emergency involving technical and/or system availability issues, Client may contact the on-call engineer via email to xxxxxxxxxxxxxxxxxx@xxxxxxxxxx.xx.
Client Support. This section provides for sending a message to the Company’s support service if necessary.
Client Support. You agree to provide InspireHUB employees and consultants with access to your IHUBApp data for the purposes of troubleshooting any errors, issues, or training you may be encountering. This may include an InspireHUB employee Impersonating a user in order to determine the issue they are encountering.
Client Support. Operational Support is available on business days at 0-000-000-0000 from 8:00 AM to 8:00 PM Eastern Time. Additional Client support is available on business days at 407-567-
Client Support. Phone support is available to those customers that have purchased this service from Monday to Friday 9am to 5pm EST (Eastern Standard Time) to report any emergency outages, with reduced hours during holidays in Canada and the US. Email inquiries can be sent to xxxxxxx@xxxxxxxxxx.xxx and phone inquiries can be made to 0-000-000-0000. Email responses are provided during phone support hours only. We attempt to respond to email support questions within one business day; in practice, our responses are generally even faster. We do not promise or guarantee any specific response time to those using our Free products. We may limit or deny your access to support if we determine, in our reasonable discretion, that you are acting, or have acted, in a way that results or has resulted in the intentional misuse of support. Issues resulting from your use of API's or your modifications to code in the Subscription Service may be outside the scope of support. We will only provide support for integrations which are listed in-app as being supported by InspireHUB. InspireHUB aims to provide a safe and healthy workplace for all its employees and will not tolerate any abuse of InspireHUB representatives.
Client Support. 5.1. FCS will provide continuous technical and product use support to Client. Support will be available by telephone or email 24 hours a day, all days of the year. Support is provided by FCS to Client at no additional cost.
Client Support. As part of the written notification acknowledgement, Client will confirm if they require approval of the DR within [**] Business Days. If no response is received, Patheon will proceed to complete in the investigation without Client approval. A copy of the closed DR will be provided to Client if required. As the Product license holder and technical Product/process expert the Client will provide technical and/or Product quality assessments in support of DRs, if required. If Client approval is required on a specific DR, Client will provide investigation comments or approval within [**] Business Days of receipt of draft or Patheon approved DR. This Client approval will not be unreasonably withheld.
