Additional Support and Maintenance Services Clause Samples

Additional Support and Maintenance Services. Vivato may provide Reseller additional maintenance services, if any, in accordance with the terms specified in a separate Support and Maintenance Agreement.

Additional Support and Maintenance Services. In the event a Customer’s technical environments, facilities or CiteRight Product mix changes, such that the Customer is not satisfied with the Support and Maintenance Services, the Customer and Jurisage will meet and discuss options to improve the provision of Support and Maintenance Services. Customers understand changes or additions to Support and Maintenance Services, such as changes in the level of care, may be accompanied by an increase in fees, which the parties will mutually agree to.

Additional Support and Maintenance Services. On arrangement with the customer and at customer’s cost iTech provides the following additional services: • Analysis of reproducible defects which are not basically caused by iTech’s software. • Assistance with the removal of reproducible defects which occur in connection with the use of the software but for which cannot be established that these problems are caused by an error contained in the soft- ware delivered by iTech. This statement doesn’t affect the guarantee claims of the customer required by law. • Training of customer’s employees in software usage. Such services are provided according to the then-current price lists of iTech, whereas the customer is granted a discount of 10%.