Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. All other support services are documented in the Support Call Process.
Appears in 37 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Piggyback Rider Agreement
Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. This SLA does not apply to any Third Party SaaS Services. All other support services are documented in the Support Call Process.
Appears in 22 contracts
Samples: Additional Software License Agreement, Software as a Service Agreement, Software as a Service Agreement
Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. All other support services are documented in the Support Call Process. This SLA does not apply to any Third Party SaaS Services. All other support services are documented in the Support Call Process.
Appears in 10 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement. It outlines the information technology service levels that we Xxxxx will provide to you Client to ensure the availability of the application services that you have Client has requested us Xxxxx to provide. All other support services are documented in the Support Call Process. This SLA does not apply to any Third Party SaaS Services. All other support services are documented in the Support Call Process.
Appears in 1 contract
Samples: Software as a Service Agreement
Agreement Overview. This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement, as amended by the Second Amendment. It outlines the information technology service levels that we will provide to you to ensure the availability of the application services that you have requested us to provide. All other support services are documented in the Support Call Process.
Appears in 1 contract
