Appian Cloud Capabilities Definitions i. Default Instance Size (Non-Prod) means that Appian provides a Large default instance size (2 vCPUs, 15GB RAM) for non-production environments. With Enterprise Support, non-production environments are provisioned on a xLarge instance size (4 vCPUs, 30GB RAM).
ii. High Availability for Production - High Availability for Production means that Subscriber’s production instance of the Cloud Offering will be provided simultaneously through three Availability Zones without a single point of failure. (Appian’s standard Cloud Offering provides service through a single Availability Zone only.) Each Availability Zone will be located in the Subscriber’s selected region. Appian will maintain such servers and storages necessary to keep up to date with Subscriber’s applications and data in order to operate Subscriber’s Cloud Offering in such three Availability Zones. Appian’s exclusive obligation and Subscriber sole remedy for any failure by Appian to meet the RTO or RPO in a month will be Subscriber’s right to a Service Credit against the sum of applicable license and Support fees payable for that month in the percentage outlined in the table above in the section entitled “Availability and Service Credits.”
iii. Dedicated Virtual Private Cloud (VPC) means that, at the option of Subscribers with Enterprise support, Appian will host Subscriber’s Cloud Offering instances in a dedicated Virtual Private Cloud (VPC) with the ability to integrate with existing business databases hosted in a customer-managed VPC.
iv. Monthly Data Snapshots means that Subscribers with Enterprise support are entitled to one Planned Snapshot per month at no charge. A Planned Snapshot is a backup for a single Appian Cloud instance (data and configurations) that is taken on-demand at a mutually agreed time, typically during normal business hours. The Planned Snapshot is retained for 90 calendar days.
v. Monthly Data Refresh means that Subscribers with Enterprise support are entitled to one Data Refresh per month at no charge. A Data Refresh is the copying of all of the data and configurations residing on one Appian Cloud instance to replace the data and configurations residing on another Appian Cloud instance in its entirety. Note that the source and target instance resource allocation must be equal in order for Appian to perform a Data Refresh.
