Appointment Availability. (a) Subject to paragraph 3.10 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.10.
Appears in 3 contracts
Samples: Level Agreement, www.openreach.co.uk, www.openreach.co.uk
Appointment Availability. (a) Subject to paragraph 3.10 3.9 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.104.9.
Appears in 2 contracts
Samples: Level Agreement, www.openreach.co.uk
Appointment Availability. (a) Subject to paragraph 3.10 3.11 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.10.
Appears in 1 contract
Samples: www.openreach.co.uk
Appointment Availability. (a) Subject to paragraph 3.10 3.11 12 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.10.
Appears in 1 contract
Samples: www.openreach.co.uk
Appointment Availability. (a) Subject to paragraph 3.10 3.12 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.10.
Appears in 1 contract
Samples: www.openreach.co.uk
Appointment Availability. (a) Subject to paragraph 3.10 3.9 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 13 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.104.9.
Appears in 1 contract
Samples: www.openreach.co.uk
Appointment Availability. (a) Subject to paragraph 3.10 3.9 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider CP places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 13 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.104.9.
Appears in 1 contract
Samples: Level Agreement