Appointment Availability. (a) Subject to paragraph 3.10 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.10. (b) Where the Communications Provider has been notified that they are obliged to provide a Forecast in accordance with paragraph 1.1 of Schedule 3 if the Communications Provider submits a total number of Orders in a Region during any Forecast Period that is above or below the forecasted number of Orders for Region, for that Forecast Period by more than the margin of 10% then the service guarantees for Appointment Availability in paragraph 4.10 will not apply for that Region for that Forecast Period.
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Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Appointment Availability. (a) Subject to paragraph 3.10 3.9 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.104.9.
(b) Where the Communications Provider has been notified that they are obliged to provide a Forecast in accordance with paragraph 1.1 of Schedule 3 if the Communications Provider submits a total number of Orders in a Region during any Forecast Period that is above or below the forecasted number of Orders for Region, for that Forecast Period by more than the margin of 10% then the service guarantees for Appointment Availability in paragraph 4.10 4.9 will not apply for that Region for that Forecast Period.
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Appointment Availability. (a) Subject to paragraph 3.10 3.11 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.10.
(b) Where the Communications Provider has been notified that they are obliged to provide a Forecast in accordance with paragraph 1.1 of Schedule 3 if the Communications Provider submits a total number of Orders in a Region during any Forecast Period that is above or below the forecasted number of Orders for Region, for that Forecast Period by more than the margin of 10% then the service guarantees for Appointment Availability in paragraph 4.10 will not apply for that Region for that Forecast Period.
Appears in 1 contract
Samples: Service Level Agreement
Appointment Availability. (a) Subject to paragraph 3.10 3.9 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider CP places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 13 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.104.9.
(b) Where the Communications Provider has been notified that they are obliged to provide a Forecast in accordance with paragraph 1.1 of Schedule 3 if the Communications Provider submits a total number of Orders in a Region during any Forecast Period that is above or below the forecasted number of Orders for Region, for that Forecast Period by more than the margin of 1015% then the service guarantees for Appointment Availability in paragraph 4.10 4.9 will not apply for that Region for that Forecast Period.
Appears in 1 contract
Samples: Service Level Agreement
Appointment Availability. (a) Subject to paragraph 3.10 3.12 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.10.
(b) Where the Communications Provider has been notified that they are obliged to provide a Forecast in accordance with paragraph 1.1 of Schedule 3 if the Communications Provider submits a total number of Orders in a Region during any Forecast Period that is above or below the forecasted number of Orders for Region, for that Forecast Period by more than the margin of 10% then the service guarantees for Appointment Availability in paragraph 4.10 will not apply for that Region for that Forecast Period.
Appears in 1 contract
Samples: Service Level Agreement
Appointment Availability. (a) Subject to paragraph 3.10 3.11 12 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.10.
(b) Where the Communications Provider has been notified that they are obliged to provide a Forecast in accordance with paragraph 1.1 of Schedule 3 if the Communications Provider submits a total number of Orders in a Region during any Forecast Period that is above or below the forecasted number of Orders for Region, for that Forecast Period by more than the margin of 10% then the service guarantees for Appointment Availability in paragraph 4.10 will not apply for that Region for that Forecast Period.
Appears in 1 contract
Samples: Service Level Agreement
Appointment Availability. (a) Subject to paragraph 3.10 3.9 (b): Either where the Communications Provider uses the Appointment Dialogue Service, and subsequently places the associated order prior to the expiration period of the reservation; or where the Communications Provider places a Forecast Order and BT provides the next available appointment, BT shall offer the Communications Provider an available appointment within 13 12 Working Days of application If BT fails to do this, the Communications Provider shall be entitled to the compensation set out in paragraph 4.104.9.
(b) Where the Communications Provider has been notified that they are obliged to provide a Forecast in accordance with paragraph 1.1 of Schedule 3 if the Communications Provider submits a total number of Orders in a Region during any Forecast Period that is above or below the forecasted number of Orders for Region, for that Forecast Period by more than the margin of 101510% then the service guarantees for Appointment Availability in paragraph 4.10 4.9 will not apply for that Region for that Forecast Period.
Appears in 1 contract
Samples: Service Level Agreement