Common use of Assessing Quality Clause in Contracts

Assessing Quality. a. By July 1, 2013, the State will conduct an audit of community providers of waiver services. b. By the Effective Date of this agreement, the State shall use a CMS approved Quality Improvement Organization (“QIO”) or QIO-like organization to assess the quality of services by community providers. c. To evaluate the provision of care by community providers of waiver services, on an annual basis, the State may: i. Conduct face-to-face person centered interviews with individuals receiving developmental disability services; ii. Conduct assessments of care of provider services, including support coordination agencies; iii. Collect program participant feedback on the quality of the system through participation in the National Core Indicator Survey; and iv. Collect provider performance data through the use of specific federal and state performance indicators. d. The State shall assess compliance on an annual basis and shall take appropriate action based on each assessment.