Common use of Assistance Services Clause in Contracts

Assistance Services. Medical and travel assistance Valid for all contracts The following assistance services are available to you under the hotline numbers shown below: 24/7 Hotline: German +00 000 000 0000 English +00 (0) 000 000 0000 Only the listed organisation services are deemed agreed. All resulting follow-up costs are the responsibility of the insured person. Medical assistance - Medical advice over the telephone. - Information regarding medical funding agencies (names, addresses, telephone numbers and - where requested and available - office hours of medical funding agencies) - Preparation for inpatient hospital admittance - Translations (organisation of telephone translations of medical matters) - Organisation of supplies of important medication - Evacuation - Organisation of an evacuation for the traveller at the required scope to the nearest hospital that offers suitable medical care. - Organisation of provision of suitable communication options, mobile medical equipment and a medical attending team. - Return transport / Repatriation - medically meaningful and physician-ordered return by air plane or another suitable transport method from a domestic location and from abroad to a suitable hospital that is located at the insured person's residence location. In the case of death, the insured person will be repatriated to the last place of residence. - Hospital visits - Organisation of an airline ticket for a hospital visit by a relative or friend of the insured person, if the insured person travelled alone and is treated at a hospital on an inpatient basis outside of his home country or country of residence. - Accommodations - Organisation of hotel accommodations for the traveller, if a medical emergency evacuation, medical emergency return transport or inpatient treatment is required. Travel assistance - Information about vaccination and visa regulations - Recommendations regarding translators - Assistance with lost luggage - Assistance with lost passports - Information about legal advice - Provision of names, addresses, telephone numbers and - if requested and available - office hours of lawyers or other legal advisers ("lawyers") in the region of the traveller's current place of residence. - Assistance with arranging meetings with lawyers - Assistance with finding foreign representations - Provision of information regarding addresses, telephone numbers and office hours of the nearest consulate or embassy in charge. - Provision of documents in the case of an emergency Bulletin on Data Processing Details of you, your insurance cover under this policy and claims will be held by us (acting as Data Controller) for underwriting, policy administration, claims handling, providing travel assistance, complaints handling, sanctions checking and fraud prevention, subject to the provisions of applicable data protection law and in accordance with the assurances contained in our website privacy notice (see below). We collect and process these details as necessary for performance of our contract of insurance with you or complying with our legal obligations, or otherwise in our legitimate interests in managing our business and providing our products and services. These activities may include:

Assistance Services. Medical and travel assistance Valid for all contracts The following assistance services are available to you under the 24/7 hotline numbers shown belownumber: 24/7 Hotline: German +00 000 000 0000 English +00 (0) 000 000 0000 Only the listed organisation services are deemed agreed. All resulting follow-up costs are the responsibility of the insured person. Medical assistance - Medical advice over the telephone. - Information regarding medical funding agencies (names, addresses, telephone numbers and - where requested and available - office hours of medical funding agencies) - Preparation for inpatient hospital admittance - Translations (organisation of telephone translations of medical matters) - Organisation of supplies of important medication - Evacuation - Organisation of an evacuation for the traveller at the required scope to the nearest hospital that offers suitable medical care. - Organisation of provision of suitable communication options, mobile medical equipment and a medical attending team. - Return transport / Repatriation - medically meaningful and physician-ordered return by air plane or another suitable transport method from a domestic location and from abroad to a suitable hospital that is located at the insured person's residence location. In the case of death, the insured person will be repatriated to the last place of residence. - Hospital visits - Organisation of an airline ticket for a hospital visit by a relative or friend of the insured person, if the insured person travelled alone and is treated at a hospital on an inpatient basis outside of his home country or country of residence. - Accommodations - Organisation of hotel accommodations for the traveller, if a medical emergency evacuation, medical emergency return transport or inpatient treatment is required. Travel assistance - Information about vaccination and visa regulations - Recommendations regarding translators - Assistance with lost luggage - Assistance with lost passports - Information about legal advice - Provision of names, addresses, telephone numbers and - if requested and available - office hours of lawyers or other legal advisers ("lawyers") in the region of the traveller's current place of residence. - Assistance with arranging meetings with lawyers - Assistance with finding foreign representations - Provision of information regarding addresses, telephone numbers and office hours of the nearest consulate or embassy in charge. - Provision of documents in the case of an emergency Bulletin Use of Your Personal Data By providing your personal information in the course of purchasing this policy and using our services, you acknowledge that we may process your personal information. You also consent to our use of your sensitive information. If you provide us with details of other individuals, you agree to inform them of our use of their data as described here and in our website privacy notice available at xxx.xxx-xxxxxxxxxx.xxx/xx.xxxxxxxxxxxxx. Processing your personal information is necessary in order to provide you with an insurance policy and other services. We also use your data to comply with our legal obligations, or where it is in our legitimate interests when managing our business. If you do not provide this information we will be unable to offer you a policy or process your claim. We use your information for a number of legitimate purposes, including: ▪ Underwriting, policy administration, claims handling, providing travel assistance, complaints handling, sanctions checking and fraud prevention. ▪ Use of sensitive information about the health or vulnerability of you or others where relevant to any claim or assistance request, in order to provide the services described in this policy. By using our services, you consent to us using such information for these purposes. ▪ Monitoring and/or recording of your telephone calls in relation to cover for the purposes of record-keeping, training and quality control. ▪ Technical studies to analyse claims and premiums, adapt pricing, support subscription process and consolidate financial reporting (incl. regulatory). Detailed analysis on claims to better monitor providers and operations. Analysis of customer satisfaction and construction of customer segments to better adapt products to market needs. ▪ Obtaining and storing any relevant and appropriate supporting evidence for your claim, for the purpose of providing services under this policy and validating your claim. ▪ Sending you feedback requests or surveys relating to our services, and other customer care communications. We may disclose information about you and your insurance cover to companies within the AXA group of companies, to our service providers and agents in order to administer and service your insurance cover, to provide you with travel assistance, for fraud prevention, to collect payments, and otherwise as required or permitted by applicable law. We will separately seek your consent before using or disclosing your personal data to another party for the purpose of contacting you about other products or services (direct marketing). You may withdraw your consent to marketing at any time, or opt-out of feedback requests, by contacting the Data Processing Protection Officer (see contact details below). When carrying out these activities, we may transfer your personal information outside the UK or the European Economic Area (EEA). Where this happens we will make sure that the appropriate safeguards have been implemented to protect your personal information. This includes ensuring similar standards to the UK and EEA are in force and placing the party we are transferring personal information to under contractual obligations to protect it to adequate standards. We keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this notice and in order to comply with our legal and regulatory obligations. You are entitled to request a copy of the information we hold about you. You also have other rights in relation to how we use your data, as set out in our website privacy notice. Please let us know if you think any information we hold about you is inaccurate so that we can correct it. If you want to know how to make a complaint to the UK Information Commissioner or have any other requests or concerns relating to our use of your data, including obtaining a printed copy of the website privacy notice please write to us at: Data Protection Officer AXA Travel Insurance 000-000 Xxxxxxx Xxxx Xxxxxxx RH1 1PR Email: xxxxxxxxxxxxxxxxxxxxxxx@xxx-xxxxxxxxxx.xx.xx Details of you, your insurance cover under this policy and claims will be held by us (acting as Data Controller) for underwriting, policy administration, claims handling, providing travel assistance, complaints handling, sanctions checking and fraud prevention, subject to the provisions of applicable data protection law and in accordance with the assurances contained in our website privacy notice (see below). We collect and process these details as necessary for performance of our contract of insurance with you or complying with our legal obligations, or otherwise in our legitimate interests in managing our business and providing our products and services. These activities may include:

Assistance Services. Medical and travel assistance Valid for all contracts The following assistance services are available to you under the 24/7 hotline numbers shown belownumber: 24/7 Hotline: German +00 000 000 0000 English +00 (0) 000 000 0000 Only the listed organisation services are deemed agreed. All resulting follow-up costs are the responsibility of the insured person. Medical assistance - Medical advice over the telephone. - Information regarding medical funding agencies (names, addresses, telephone numbers and - where requested and available - office hours of medical funding agencies) - Preparation for inpatient hospital admittance - Translations (organisation of telephone translations of medical matters) - Organisation of supplies of important medication - Evacuation - Organisation of an evacuation for the traveller at the required scope to the nearest hospital that offers suitable medical care. - Organisation of provision of suitable communication options, mobile medical equipment and a medical attending team. - Return transport / Repatriation - medically meaningful and physician-ordered return by air plane or another suitable transport method from a domestic location and from abroad to a suitable hospital that is located at the insured person's residence location. In the case of death, the insured person will be repatriated to the last place of residence. - Hospital visits - Organisation of an airline ticket for a hospital visit by a relative or friend of the insured person, if the insured person travelled alone and is treated at a hospital on an inpatient basis outside of his home country or country of residence. - Accommodations - Organisation of hotel accommodations for the traveller, if a medical emergency evacuation, medical emergency return transport or inpatient treatment is required. Travel assistance - Information about vaccination and visa regulations - Recommendations regarding translators - Assistance with lost luggage - Assistance with lost passports - Information about legal advice - Provision of names, addresses, telephone numbers and - if requested and available - office hours of lawyers or other legal advisers ("lawyers") in the region of the traveller's current place of residence. - Assistance with arranging meetings with lawyers - Assistance with finding foreign representations - Provision of information regarding addresses, telephone numbers and office hours of the nearest consulate or embassy in charge. - Provision of documents in the case of an emergency Bulletin on Use of Your Personal Data Processing Details By providing your personal information in the course of you, your insurance cover under purchasing this policy and claims using our services, you acknowledge that we may process your personal information. You also consent to our use of your sensitive information. If you provide us with details of other individuals, you agree to inform them of our use of their data as described here and in our website privacy notice available at xxx.xxx-xxxxxxxxxx.xxx/xx.xxxxxxxxxxxxx. Processing your personal information is necessary in order to provide you with an insurance policy and other services. We also use your data to comply with our legal obligations, or where it is in our legitimate interests when managing our business. If you do not provide this information we will be held by us (acting as Data Controller) unable to offer you a policy or process your claim. We use your information for underwritinga number of legitimate purposes, including: ▪ Underwriting, policy administration, claims handling, providing travel assistance, complaints handling, sanctions checking and fraud prevention. ▪ Use of sensitive information about the health or vulnerability of you or others where relevant to any claim or assistance request, subject in order to provide the services described in this policy. By using our services, you consent to us using such information for these purposes. ▪ Monitoring and/or recording of your telephone calls in relation to cover for the purposes of record-keeping, training and quality control. ▪ Technical studies to analyse claims and premiums, adapt pricing, support subscription process and consolidate financial reporting (incl. regulatory). Detailed analysis on claims to better monitor providers and operations. Analysis of customer satisfaction and construction of customer segments to better adapt products to market needs. ▪ Obtaining and storing any relevant and appropriate supporting evidence for your claim, for the purpose of providing services under this policy and validating your claim. ▪ Sending you feedback requests or surveys relating to our services, and other customer care communications. We may disclose information about you and your insurance cover to companies within the AXA group of companies, to our service providers and agents in order to administer and service your insurance cover, to provide you with travel assistance, for fraud prevention, to collect payments, and otherwise as required or permitted by applicable law. We will separately seek your consent before using or disclosing your personal data to another party for the purpose of contacting you about other products or services (direct marketing). You may withdraw your consent to marketing at any time, or opt-out of feedback requests, by contacting the Data Protection Officer (see contact details below). When carrying out these activities, we may transfer your personal information outside the UK or the European Economic Area (EEA). Where this happens we will make sure that the appropriate safeguards have been implemented to protect your personal information. This includes ensuring similar standards to the provisions of applicable data protection law UK and EEA are in force and placing the party we are transferring personal information to under contractual obligations to protect it to adequate standards. We keep your personal information for as long as reasonably necessary to fulfil the relevant purposes set out in this notice and in accordance order to comply with our legal and regulatory obligations. You are entitled to request a copy of the assurances contained information we hold about you. You also have other rights in relation to how we use your data, as set out in our website privacy notice. Please let us know if you think any information we hold about you is inaccurate so that we can correct it. If you want to know how to make a complaint to the UK Information Commissioner or have any other requests or concerns relating to our use of your data, including obtaining a printed copy of the website privacy notice (see below). We collect and process these details as necessary for performance of our contract of insurance with you or complying with our legal obligations, or otherwise in our legitimate interests in managing our business and providing our products and services. These activities may include:please write to us at: Data Protection Officer AXA Travel Insurance 000-000 Xxxxxxx Xxxx Xxxxxxx RH1 1PR