Common use of Automated and Remote System Management Clause in Contracts

Automated and Remote System Management. (a) Supplier shall utilize tools and processes, including those identified on agreed upon Tools, to allow automated and remote system management of the IT Environment. Examples of such tools and processes include: (1) License Management tools. (2) Performance measurement and tuning. (3) System monitoring. (4) Backup/Business Continuity. (5) Server administration; Server Management re-configuration. (6) Automatic alerting and the process proposed for notifying Gap. (b) Supplier shall implement tools to actively monitor and manage Gap’s IT Environment, with the goal of moving Gap’s IT Environment from reactive to proactive monitoring; and implement management tools to enhance the stability and function of the Gap IT Environment.