Common use of Auxiliary Aid and Service Log Clause in Contracts

Auxiliary Aid and Service Log. Overlake Medical Center will maintain a log in which requests for Qualified Interpreters on-site or through video remote services for Persons who are Deaf or Hard of Hearing will be documented. The log will indicate: The name of the Patient or Companion who is Deaf or Hard of Hearing; The nature of the Auxiliary Aid or Service requested; The time and date the request was made by the Patient (if applicable); The time and date the request was made by staff after assessing the needs of the Patient (if applicable); The name of the staff member making the request; The time and date the request was made for, i.e. for immediate use (emergent need) or for a scheduled appointment (stating the date and time of the appointment); The time and date the request was fulfilled; and The nature of the Auxiliary Aid or Service provided. If the requested Auxiliary Aid or Service was not provided, was not provided in the type requested, or was provided outside of the timeliness provisions contained in paragraph 30 of this agreement, the log shall contain a statement explaining why. Such logs will be maintained by the Assistive Device Point Person for the entire duration of the Agreement, and will be incorporated into the semi-annual Compliance Reports as described in paragraph 44 of this Agreement. The Hospital will implement the Auxiliary Aid and Service Log no later than thirty (30) days following execution of this Agreement. Complaint Resolution. Overlake Medical Center will implement a grievance resolution mechanism for the investigation of disputes regarding effective communication with Patients and Companions who are Deaf or Hard of Hearing. In particular: Overlake Medical Center will maintain records of all grievances regarding effective communication, whether oral or written, made to Overlake Medical Center and actions taken with respect thereto. At the time Overlake Medical Center completes its assessment described in paragraphs 22-23 and advises the Patient and/or Companion of its determination of which appropriate Auxiliary Aids and Services are necessary, Overlake Medical Center will notify persons who are Deaf or Hard of Hearing of its grievance resolution mechanism, to whom complaints should be made, and of the right to receive a written response to the grievance. A written response to any grievance filed shall be completed within thirty (30) days of receipt of the complaint. Copies of all grievances related to provision of services for Patients and/or Companions who are Deaf or Hard of Hearing and the responses thereto will be maintained by the Assistive Device Point Person for the entire duration of this Agreement. Prohibition of Surcharges. All appropriate Auxiliary Aids and Services required by this Agreement will be provided free of charge to the Patient and/or Companion who is Deaf or Hard of Hearing.

Auxiliary Aid and Service Log. Overlake Medical Center Xxxxx will continue to maintain a log (or electronic equivalent) in which all requests for Qualified Interpreters on-qualified interpreters on site or through video remote services for Persons who are Deaf or Hard of Hearing will be documented. The log will indicate: The name of also indicate the Patient or Companion who is Deaf or Hard of Hearing; The nature of the Auxiliary Aid or Service requested; The time and date the request was made by made, the Patient (if applicable); The interpreter identification, the start and end time and date the request was made by staff after assessing the needs of the Patient (if applicable); The interpreting services, the duration of the services, and the name of the staff member making deaf or hard-of-hearing Patient or Companion. The order in which patients are seen in the request; The time and date the request was made forECC is based on acuity, i.e. for immediate use (emergent need) or for a scheduled appointment (stating the date and not time of arrival. Nothing herein shall be construed to require Xxxxx to prioritize the appointment); The time and date the request was fulfilled; and The nature of the Auxiliary Aid or Service providedorder in which patients are seen on factors other than acuity. If the requested Auxiliary Aid Language Interpretive Services personnel become aware that no auxiliary aid or Service service was not provided, was not provided in the type requested, or was provided outside of the timeliness provisions contained in paragraph 30 of this agreement, the log shall contain a statement explaining whywhy the auxiliary aid and service was not provided. Such logs will be maintained by the Assistive Device Point Person for the entire duration of the Agreement, and will be incorporated into the semi-annual Compliance Reports as described in paragraph 44 of this Agreement. The Hospital will implement the Auxiliary Aid and Service Log no later than thirty (30) days following execution 39 of this Agreement. Complaint Resolution. Overlake Medical Center Xxxxx will implement a utilize their established grievance resolution mechanism for the investigation of disputes regarding effective communication with deaf and hard-of-hearing Patients and Companions who are Deaf or Hard of HearingCompanions. In particular: Overlake Medical Center Xxxxx will maintain records of all grievances regarding effective communication, whether oral or written, made to Overlake Medical Center Xxxxx and actions taken with respect thereto. At the time Overlake Medical Center Xxxxx completes its assessment described in paragraphs 2220-23 21 and advises the Patient and/or Companion of its their determination of which appropriate Auxiliary Aids auxiliary aids and Services services are necessary, Overlake Medical Center Xxxxx will notify deaf and hard-of-hearing persons who are Deaf or Hard of Hearing of its their grievance resolution mechanism, to whom complaints should be made, and of the right to receive a written response to the grievance. A written response to any grievance filed shall be completed within thirty (30) days of receipt of the complaint. Copies of all grievances related to provision of services for deaf or hard-of-hearing Patients and/or Companions who are Deaf or Hard of Hearing and the responses thereto will be maintained by the Assistive Device Point Person Patient-Family Experience Department for the entire duration of this the Agreement. Prohibition of Surcharges. All appropriate Auxiliary Aids auxiliary aids and Services services required by this Agreement will continue to be provided free of charge to the deaf or hard-of-hearing Patient and/or Companion who Companion. Record of Need for Auxiliary Aid or Service. Xxxxx will take appropriate steps to ensure that all ECC Personnel are made aware of a Patient or Companion's disability and auxiliary aid and services needed so that effective communication with such person will be achieved. These steps will include designating this information in the medical records and a request that all emergency transportation services notify Xxxxx when a patient being transported is Deaf deaf or Hard hard of Hearinghearing.

Auxiliary Aid and Service Log. Overlake Medical Center DeKalb Regional will maintain a log in which requests for Qualified Interpreters on-qualified interpreters on site or through video remote services for Persons who are Deaf or Hard of Hearing will be documented. The log will indicate: The name of indicate the Patient or Companion who is Deaf or Hard of Hearing; The nature of the Auxiliary Aid or Service requested; The time and date the request was made by made, the name of the deaf or hard-of-hearing Patient or Companion, the time and date of the scheduled appointment (if applicablea scheduled appointment was made); The , the nature of the auxiliary aid or service provided, and the time and date the request appropriate auxiliary aid or service was made by staff after assessing the needs of the Patient (if applicable); The name of the staff member making the request; The time and date the request was made for, i.e. for immediate use (emergent need) or for a scheduled appointment (stating the date and time of the appointment); The time and date the request was fulfilled; and The nature of the Auxiliary Aid or Service provided. If the requested Auxiliary Aid no auxiliary aid or Service service was not provided, was not provided in the type requested, or was provided outside of the timeliness provisions contained in paragraph 30 of this agreement, the log shall contain a statement explaining whywhy the auxiliary aid and service was not provided. Such logs will be maintained by the Assistive Device Point Person ADA Administrator for the entire duration of the Agreement, and will be incorporated into the semi-annual Compliance Reports as described in paragraph 44 of this Agreement. The Hospital will implement the Auxiliary Aid and Service Log no later than thirty (30) days following execution 40 of this Agreement. Complaint Resolution. Overlake Medical Center DeKalb Regional will implement a maintain grievance resolution mechanism procedure for the investigation of disputes regarding effective communication with deaf and hard-of-hearing Patients and Companions who are Deaf or Hard of HearingCompanions. In particular: Overlake Medical Center DeKalb Regional will maintain records of all grievances regarding effective communication, whether oral or written, made to Overlake Medical Center DeKalb Regional and actions taken with respect thereto. At the time Overlake Medical Center completes its DeKalb Regional complete their assessment described in paragraphs 2218-23 19 and advises the Patient and/or Companion of its their determination of which appropriate Auxiliary Aids auxiliary aids and Services services are necessary, Overlake Medical Center DeKalb Regional will notify deaf and hard-of-hearing persons who are Deaf or Hard of Hearing of its their grievance resolution mechanism, to whom complaints should be made, and of the right to receive a written response to the grievance. A written response to any grievance filed shall be completed within thirty (30) days of receipt of the complaint. Copies of all grievances related to provision of services for deaf or hard-of-hearing Patients and/or Companions who are Deaf or Hard of Hearing and the responses thereto will be maintained by the Assistive Device Point Person ADA Administrator for the entire duration of this the Agreement. Prohibition of Surcharges. All appropriate Auxiliary Aids auxiliary aids and Services services required by this Agreement will be provided free of charge to the deaf or hard-of-hearing Patient and/or Companion who is Deaf Companion. Record of Need for Auxiliary Aid or Hard Service. DeKalb Regional will take appropriate steps to ensure that all Center Personnel are made aware of Hearinga Patient or Companion’s disability and auxiliary aid and services needed so that effective communication with such person will be achieved. These steps will include designating this information in the medical record.

Auxiliary Aid and Service Log. Overlake Medical Center The LCSO will maintain a log in which requests for Qualified Interpreters on-on site or through video remote services for Persons who are Deaf or Hard of Hearing will be documented. The log will indicate: The name of indicate the Patient or Companion who is Deaf or Hard of Hearing; The nature of the Auxiliary Aid or Service requested; The time and date the request was made by made, the Patient (if applicable); The name of the inmate, companion, visitor or other member of the public who is deaf or hard of hearing, the nature of the auxiliary aid or service provided, and the time and date the request appropriate auxiliary aid or service was made by staff after assessing the needs of the Patient (if applicable); The name of the staff member making the request; The time and date the request was made for, i.e. for immediate use (emergent need) or for a scheduled appointment (stating the date and time of the appointment); The time and date the request was fulfilled; and The nature of the Auxiliary Aid or Service provided. If the requested Auxiliary Aid no auxiliary aid or Service service was not provided, was not provided in the type requested, or was provided outside of the timeliness provisions contained in paragraph 30 of this agreement, the log shall contain a statement explaining whywhy the auxiliary aid and service was not provided. Such logs The log should include the identity of the LCSO Personnel who conducted the assessment and made the determination. A copy of this log shall be included in the annual compliance reports required in the paragraph below entitled "Annual Reports--Compliance Review." Log of Interactions with Persons with Auditory Disabilities. The LCSO will maintain a log of all encounters with individuals who Personnel know or reasonably believe to be maintained a Person with an Auditory Disability. This log will include interactions with any member of the public encountered in the course of LCSO programs, services, or activities, including but not limited to suspects, victims, witnesses, and family members, both in the field and at the Jail. This paragraph does not require Personnel to make affirmative inquiries to ascertain whether every individual that LCSO has contact with is a Person with an Auditory Disability. A copy of this log shall be included in the annual compliance reports required in the paragraph below entitled "Annual Reports-- Compliance Review." Housing Assignments. Personnel will ensure that Persons with Auditory Disabilities are housed in the most integrated setting appropriate to the needs of the Person with an Auditory Disability. For example, unless it is appropriate to make an exception, Personnel will not place Persons with Auditory Disabilities in designated medical areas unless they are receiving medical care or treatment, or in facilities or parts of facilities that do not offer the same programs as the facilities or parts of facilities in which they would otherwise be housed. Signs. Within ninety (90) days of the Effective Date, all facilities operated or occupied by the Assistive Device Point Person for the entire duration LCSO and in which Personnel are reasonably anticipated to engage with Members of the AgreementPublic shall have conspicuously posted in public areas (including booking and intake areas) signs advising Persons with Auditory Disabilities of the availability of appropriate auxiliary aids and services, and will be incorporated into the semi-annual Compliance Reports as described in paragraph 44 of this Agreementincluding Qualified Interpreters. The Hospital will implement the Auxiliary Aid and Service Log no later than thirty (30) days following execution of this Agreement. Complaint Resolution. Overlake Medical Center will implement a grievance resolution mechanism for the investigation of disputes regarding signs shall provide as follows: To ensure effective communication with Patients and Companions individuals who are Deaf deaf or Hard hard of Hearinghearing, the Sheriff's Office will provide free of charge auxiliary aids such as qualified sign language oral interpreters, TTYs, and volume controlled telephones. In particularPlease ask for assistance by contacting a deputy or the Sheriff's Office ADA Coordinator, [name and full contact information]. The posted signs will include the International Symbol for Hearing Loss, the International Symbol for TTYs, and a symbol to indicate the availability of Qualified Interpreters: Overlake Medical Center will maintain records Visual Alerts. Persons with Auditory Disabilities incarcerated at the Jail should not miss announcements, alarms, or any other auditory information from Personnel to the general inmate population solely because of all grievances regarding their disability. The LCSO shall provide an effective communication, whether oral or written, made to Overlake Medical Center and actions taken with respect thereto. At the time Overlake Medical Center completes its assessment described in paragraphs 22-23 and advises the Patient and/or Companion of its determination of which appropriate Auxiliary Aids and Services are necessary, Overlake Medical Center visual notification system that will notify persons Persons with Auditory Disabilities of prison-wide events and events specific to inmates who are Deaf deaf or Hard hard of Hearing hearing. The LCSO will provide Persons with Auditory Disabilities with an effective visual notification system which will advise them of its grievance resolution mechanisman emergency evacuation or other emergency. LCSO Personnel shall be responsible for the evacuation of inmates who are deaf, to whom complaints should be madeduring an emergency. TTYs, Hearing-Aid Compatible Telephones, and of the right to receive a written response to the grievanceVolume Control Telephones. A written response to any grievance filed shall be completed within thirty Within ninety (3090) days of receipt the Effective Date, the LCSO agrees to provide, if it has not already done so, at least one device capable of TTY, one videophone, one hearing aid compatible telephone, and one volume control telephone for use by Personnel, one for Members of the complaintPublic at every facility which the LCSO operates and to which the public has access, and one for Persons with Auditory Disabilities. Copies Where telephones are available to members of the public, TTYs, videophone, hearing aid compatible telephones, and volume control telephones will be made available upon request. Signage will be displayed at all grievances related public telephones areas indicating the availability of the TTY, the videophone, the hearing aid compatible telephone, and the volume control telephone, and the procedure for obtaining them. Where telephone calls are time-limited, the LCSO will provide Persons with Auditory Disabilities who use TTYs not less than three (3) times the normal length of time to provision make those calls due to the slower nature of services for Patients and/or Companions TTY communications compared with voice communications. If a TTY, videophone, hearing aid compatible telephone, or volume control telephone is not available in the same location as telephones used by arrestees or detainees who are Deaf not deaf or Hard hard of Hearing and the responses thereto hearing, Persons with Auditory Disabilities who need to use a TTY, videophone, hearing aid compatible telephone, or volume control telephone will be maintained by allocated reasonable additional time to get to and from the Assistive Device Point Person for location of the entire duration of this Agreement. Prohibition of Surcharges. All appropriate Auxiliary Aids and Services required by this Agreement equipment, will be provided free with the equipment in a timely manner, and they will be permitted to have the same frequency of charge to the Patient and/or Companion telephone access as arrestees or detainees who is Deaf are not deaf or Hard hard of Hearinghearing.

Auxiliary Aid and Service Log. Overlake Medical Center The Hospitals will maintain a log in which requests for Qualified Interpreters on-qualified interpreters on site or through video remote services for Persons who are Deaf or Hard of Hearing will be documented. The log will indicate: The name of indicate the Patient or Companion who is Deaf or Hard of Hearing; The nature of the Auxiliary Aid or Service requested; The time and date the request was made by made, the name of the deaf or hard-of-hearing Patient or Companion, the time and date of the scheduled appointment (if applicablea scheduled appointment was made); The , the nature of the auxiliary aid or service provided, and the time and date the request appropriate auxiliary aid or service was made by staff after assessing the needs of the Patient (if applicable); The name of the staff member making the request; The time and date the request was made for, i.e. for immediate use (emergent need) or for a scheduled appointment (stating the date and time of the appointment); The time and date the request was fulfilled; and The nature of the Auxiliary Aid or Service provided. If the requested Auxiliary Aid no auxiliary aid or Service service was not provided, was not provided in the type requested, or was provided outside of the timeliness provisions contained in paragraph 30 of this agreement, the log shall contain a statement explaining whywhy the auxiliary aid and service was not provided. Such logs will be maintained by the Assistive Device Point Person ADA Administrator for the entire duration of the Agreement, and will be incorporated into the semi-annual Compliance Reports as described in paragraph 44 of this Agreement. The Hospital will implement the Auxiliary Aid and Service Log no later than thirty (30) days following execution 42 of this Agreement. Complaint Resolution. Overlake Medical Center The Hospitals will implement a utilize their established grievance resolution mechanism for the investigation of disputes regarding effective communication with deaf and hard-of-hearing Patients and Companions who are Deaf or Hard of HearingCompanions. In particular: Overlake Medical Center The Hospitals will maintain records of all grievances regarding effective communication, whether oral or written, made to Overlake Medical Center the Hospitals and actions taken with respect thereto. At the time Overlake Medical Center completes its the Hospitals complete their assessment described in paragraphs 2220-23 21 and advises the Patient and/or Companion of its their determination of which appropriate Auxiliary Aids auxiliary aids and Services services are necessary, Overlake Medical Center the Hospitals will notify deaf and hard-of-hearing persons who are Deaf or Hard of Hearing of its their grievance resolution mechanism, to whom complaints should be made, and of the right to receive a written response to the grievance. A written response to any grievance filed shall be completed within thirty (30) days of receipt of the complaint. Copies of all grievances related to provision of services for deaf or hard-of-hearing Patients and/or Companions who are Deaf or Hard of Hearing and the responses thereto will be maintained by the Assistive Device Point Person ADA Administrator for the entire duration of this the Agreement. Prohibition of Surcharges. All appropriate Auxiliary Aids auxiliary aids and Services services required by this Agreement will be provided free of charge to the deaf or hard-of-hearing Patient and/or Companion who is Deaf Companion. Record of Need for Auxiliary Aid or Hard Service. The Hospitals will take appropriate steps to ensure that all Hospital Personnel are made aware of Hearinga Patient or Companion’s disability and auxiliary aid and services needed so that effective communication with such person will be achieved. These steps will include designating this information in the electronic medical record.