PROVISIONS OF AUXILIARY AIDS AND SERVICES Sample Clauses

PROVISIONS OF AUXILIARY AIDS AND SERVICES. 1.Deaf and Hard-of-Hearing Coordinators. HealthEast will designate a HealthEast System Deaf and Hard-of-Hearing Coordinator who will provide overall coordination for the implementation of this Agreement and for ensuring effective communication with deaf and hard-of-hearing Patients. In addition, HealthEast will designate a Deaf and Hard-of-Hearing Coordinator at each of the Hospitals who will work with the HealthEast System Deaf and Hard-of-Hearing Coordinator to implement this Agreement and to provide effective communication with deaf or hard-of-hearing Patients at his or her respective Hospital. 2 Citations to statutes and regulations for certain provisions of this Agreement are given to indicate the legal source of such provisions. They are not intended to and will not be used to limit, expand, modify, or interpret such provisions. In addition to the Deaf and Hard-of-Hearing Coordinators, each Hospital will identify a group of employees and/or identify employees from one or more Hospital departments or functions ("Deaf and Hard-of-Hearing Response Team Members") so that at least one of these employees is always on call and coverage is available twenty four (24) hours a day, seven (7) days a week, to answer questions and provide appropriate assistance regarding immediate access to and proper use of the auxiliary aids and services and Qualified Sign Language and Oral Interpreters. The Deaf and Hard-of-Hearing Response Team will know how to contact and provide interpreters including when requests are made after regular business hours. The Deaf and Hard-of-Hearing Response Team members will know where the auxiliary aids are stored and how to operate them. The Deaf and Hard-of-Hearing Coordinators will be responsible for their maintenance, repair, replacement, and distribution. HealthEast will circulate and post broadly within the Hospitals the telephone number(s) , function, and office location(s) of the Deaf and Hard-of-Hearing Coordinators and the Deaf and Hard of- Hearing Response Team Members, including TTY telephone number, so that the Deaf and Hard-of-Hearing Response Team Members can be contacted twenty-four (24) hours a day by deaf or hard-of-hearing Patients and Companions in order to obtain the assistance of the Deaf and Hard-of-Hearing Response Team Members. The Deaf and Hard-of- Hearing Coordinators will coordinate with the Patient Advocate at each Hospital regarding the grievance process described in this Agreement. HealthEast will circulate an...
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