Common use of Behavioral Health Services Hotline Clause in Contracts

Behavioral Health Services Hotline. (3 pages, plus 2 additional pages per additional MCO Program bid if the Respondent’s response differs by MCO Program; excluding telephone reports) The Behavioral Health Services Hotline requirements are described in Section 8.1.15.3. Describe the proposed Behavioral Health Services Hotline function, including: 1. verification that it is, or will be, staffed 24 hours per day, 365 days per year; 2. staffing of Behavioral Health Services Hotline staff, including clinical credentials; 3. routing of calls among Behavioral Health Services Hotline staff to ensure timely and accurate response to Member inquiries;