Common use of BEHAVIOUR MANAGEMENT Clause in Contracts

BEHAVIOUR MANAGEMENT. You must notify us if you encounter a behaviour management issue that you are unable to resolve informally with your Overseas student. We have a range of strategies to deal with student misbehaviour. In serious cases, your Overseas student’s participation in the homestay program or their enrolment with us may be cancelled. You must never subject your Overseas student to physical punishment or verbal abuse. FEES AND PAYMENT We will pay you homestay fees for the period that you have agreed to host the Overseas student in your home. The amount of homestay fees and the dates that we will pay you are indicated in the Payment Schedule. If the Overseas student chooses not to stay with you at any time, then you are entitled to payment (except during the December-January school holiday period when a holding fee applies). If you are unavailable to host the Overseas student for a period of time, we may reduce the homestay fee payable to you for that period. If the Overseas student’s course includes the December-January school holiday period, the Overseas student must pay either homestay fees for that period they remain in the residence or the homestay holding fee for periods of absence. We may vary the Payment Schedule by giving you a new Payment Schedule. The new Payment Schedule will replace the previous Payment Schedule from the effective date specified in the new Payment Schedule. We will use our best endeavours to give you at least four weeks’ written notice before a new Payment Schedule becomes effective. If we overpay you, we may reduce your future homestay fees by the amount of the overpayment or require you to repay the overpayment to us within 14 days. The overpayment will be a debt due and You must never request homestay fees directly from your Overseas student. The Terms and Conditions for Homestay Providers should be read in the context of, and in conjunction with the Standard Terms and Conditions and the Refund Policy. If you have a question or concern about the payment of homestay fees, you must contact us. MOVING A STUDENT Moving a student by us We may move your Overseas student from your home if we provide you with two weeks prior written notice. We may move your Overseas student from your home immediately and without notice if we believe there are circumstances that warrant urgent action. Circumstances that warrant urgent action may include: if we suspect or become aware that your Overseas student may be at risk of harm (without investigating into the truth of any allegations or concerns); if there is a breach of this Agreement; if there is a breach of the Strategy; if you fail to ensure that the information we hold about you is correct, complete and current; or in an emergency or critical incident. Moving a student at your request If you are unable to host your Overseas student for any reason you must notify us as soon as possible. If you are able, but would prefer not to host your Overseas student you may request us to move your Overseas student temporarily or permanently by giving at least four weeks prior written notice. We will use best endeavours to move your Overseas student to a different home. We will not move students at your request within the first four weeks of a homestay placement unless there are exceptional circumstances.

BEHAVIOUR MANAGEMENT. You must notify us if you encounter a behaviour management issue that you are unable to resolve informally with your Overseas student. We have a range of strategies to deal with student misbehaviour. In serious cases, your Overseas student’s participation in the homestay program or their enrolment with us may be cancelled. You must never subject your Overseas student to physical punishment or verbal abuse. FEES AND PAYMENT We will pay you homestay fees for the period that you have agreed to host the Overseas student in your home. The amount of homestay fees and the dates that we will pay you are indicated in the Payment Schedule. If the Overseas student chooses not to stay with you at any time, then you are entitled to payment (except during the December-January school holiday period when a holding fee applies). If you are unavailable to host the Overseas student for a period of time, we may reduce the homestay fee payable to you for that period. If the Overseas student’s course includes the December-January school holiday period, the Overseas student must pay either homestay fees for that period they remain in the residence or the homestay holding fee for periods of absence. We may vary the Payment Schedule by giving you a new Payment Schedule. The new Payment Schedule will replace the previous Payment Schedule from the effective date specified in the new Payment Schedule. We will use our best endeavours to give you at least four weeks’ written notice before a new Payment Schedule becomes effective. If we overpay you, we may reduce your future homestay fees by the amount of the overpayment or require you to repay the overpayment to us within 14 days. The overpayment will be a debt due and owing to us by you. You must never request homestay fees directly from your Overseas student. The Terms and Conditions for Homestay Providers should be read in the context of, and in conjunction with the Standard ISP standard Terms and Conditions and (e.g., the Refund PolicyISP refund policy. If you have a question or concern about the payment of homestay fees, you must contact us. MOVING A STUDENT Moving a student by us We may move your Overseas student from your home if we provide you with two weeks prior written notice. We may move your Overseas student from your home immediately and without notice if we believe there are circumstances that warrant urgent action. Circumstances that warrant urgent action may include: if we suspect or become aware that your Overseas student may be at risk of harm (without investigating into the truth of any allegations or concerns); if there is a breach of this Agreement; if there is a breach of the Strategy; Strategy;‌ if you fail to ensure that the information we hold about you is correct, complete and current; or in an emergency or critical incident. incident.‌ Moving a student at your request If you are unable to host your Overseas student for any reason you must notify us as soon as possible. If you are able, but would prefer not to host your Overseas student you may request us to move your Overseas student temporarily or permanently by giving at least four weeks prior written notice. We will use best endeavours to move your Overseas student to a different home. We will not move students at your request within the first four weeks of a homestay placement unless there are exceptional circumstances.

BEHAVIOUR MANAGEMENT. You must notify us ISCA if you encounter a behaviour management issue that you are unable to resolve informally with your Overseas studentStudent. We have a range of strategies to assist you to deal with student misbehaviour. In serious cases, your Overseas studentStudent’s participation in the homestay program or their enrolment with us the school may be cancelled. You must never subject your Overseas student Student to physical punishment or verbal abuse. FEES AND PAYMENT We Homestay payments ISCA will pay you make homestay fees payments to you, in arrears, for the period that you have agreed to host the Overseas student your Student in your home. The amount of the homestay fees payment and the dates that we will pay you covered are indicated in the Payment Scheduleletter you receive prior to a Student commencing homestay. If the Overseas student chooses not to stay When your Student is away from your home for school holidays, with their belongings kept safely in their room for their intended return, your homestay payment will be adjusted. ISCA will notify you at any time, then you are entitled to payment (except during the December-January school holiday period when a holding fee applies). If you are unavailable to host the Overseas student for a period of time, we may reduce the homestay fee payable to you for that period. If the Overseas student’s course includes the December-January school holiday period, the Overseas student must pay either homestay fees for that period they remain in the residence or the homestay holding fee for periods of absence. We may vary the Payment Schedule by giving you a new Payment Schedule. The new Payment Schedule will replace the previous Payment Schedule from the effective date specified event to any change in the new Payment Schedule. We will use our best endeavours to give you at least four weeks’ written notice before a new Payment Schedule becomes effectiveweekly Homestay payment rate. If we overpay you, we may reduce your future homestay fees payments by the amount of the overpayment or require you to repay the overpayment to us ISCA within 14 days. The overpayment will be a debt due and owing to ISCA by you. You must never request homestay fees payments directly from your Overseas student. The Terms and Conditions for Homestay Providers should be read in the context of, and in conjunction with the Standard Terms and Conditions and the Refund PolicyStudent. If you have a question or concern about the payment of your homestay feespayment, you must contact usISCA. MOVING A STUDENT Moving Relocating a student Student Immediate relocation by us We may move your Overseas student from your home if we provide you with two weeks prior written noticeISCA. We may move your Overseas student Student from your home immediately and without notice if we believe there are circumstances that warrant urgent action. Circumstances that warrant urgent action may include:  if we suspect or become aware that your Overseas student Student may be at risk of harm Harm7 (without investigating conducting an investigation into the truth of any allegations or concerns);  if there is a breach of this Agreement;  if there is a breach of the Strategy;  if you fail to ensure that the information we hold about you is correct, complete and current; or in an emergency or critical incident. Moving Relocation at Student’s request A Student can request to leave homestay at any time. If approved by ISCA and the school ISCA will notify you as soon as possible. Regardless of the date a student Student relocates you will receive two weeks payment from the date you are notified. Relocation of Student at your homestay request If you are unable to host your Overseas student Student for any reason you must notify us ISCA as soon as possible. If you are able, but would prefer not to host your Overseas student Student you may request us ask ISCA to move your Overseas student Student temporarily or permanently by giving at least four two weeks prior written notice. We will use best endeavours to move relocate your Overseas student Student to a different homestay. Your homestay payments will cease as at the last night a Student stayed in your home. We will not move students relocate Students at your request within the first four weeks of a homestay placement unless there are exceptional circumstances.. Safety and medical Medical and emergencies You must:

BEHAVIOUR MANAGEMENT. You must notify us if you encounter a behaviour management issue that you are unable to resolve informally with your Overseas student. We have a range of strategies to deal with student misbehaviour. In serious cases, your Overseas student’s participation in the homestay program or their enrolment with us may be cancelled. You must never subject your Overseas student to physical punishment or verbal abuse. FEES AND PAYMENT We will pay you homestay fees for the period that you have agreed to host the Overseas student in your home. The amount of homestay fees and the dates that we will pay you are indicated in the Payment Schedule. If the Overseas student chooses not to stay with you at any time, then you are entitled to payment (except during the December-January school holiday period when a holding fee applies). If you are unavailable to host the Overseas student for a period of time, we may reduce the homestay fee payable to you for that period. If the Overseas student’s course includes the December-January school holiday period, the Overseas student must pay either homestay fees for that period they remain in the residence or the homestay holding fee for periods of absence. We may vary the Payment Schedule by giving you a new Payment Schedule. The new Payment Schedule will replace the previous Payment Schedule from the effective date specified in the new Payment Schedule. We will use our best endeavours to give you at least four weeks’ written notice before a new Payment Schedule becomes effective. If we overpay youDepartment of Education, we may reduce your future homestay fees by the amount of the overpayment or trading as Education Queensland International CRICOS Provider Code 00608A Terms and Conditions for Homestay Providers - revised - effective from 24 January 2020 onwards require you to repay the overpayment to us within 14 days. The overpayment will be a debt due and owing to us by you. You must never request homestay fees directly from your Overseas student. The Terms and Conditions for Homestay Providers should be read in the context of, and in conjunction with the Standard ISP standard Terms and Conditions and (e.g., the Refund PolicyISP refund policy. If you have a question or concern about the payment of homestay fees, you must contact us. MOVING A STUDENT Moving a student by us We may move your Overseas student from your home if we provide you with two weeks prior written notice. We may move your Overseas student from your home immediately and without notice if we believe there are circumstances that warrant urgent action. Circumstances that warrant urgent action may include: if we suspect or become aware that your Overseas student may be at risk of harm (without investigating into the truth of any allegations or concerns); if there is a breach of this Agreement; if there is a breach of the Strategy; Strategy;‌ if you fail to ensure that the information we hold about you is correct, complete and current; or in an emergency or critical incident. incident.‌ Moving a student at your request If you are unable to host your Overseas student for any reason you must notify us as soon as possible. If you are able, but would prefer not to host your Overseas student you may request us to move your Overseas student temporarily or permanently by giving at least four weeks prior written notice. We will use best endeavours to move your Overseas student to a different home. We will not move students at your request within the first four weeks of a homestay placement unless there are exceptional circumstances.