Common use of Beneficiary Service Telephone Responsiveness Clause in Contracts

Beneficiary Service Telephone Responsiveness. 2.9.2.1. The ICDS Plan must operate a call center during normal business hours seven (7) days-a-week, consistent with the required Marketing Guidelines and the Medicare-Medicaid marketing guidance. 2.9.2.1.1. BSRs must be available Monday through Friday, during normal business hours, consistent with the required Marketing Guidelines and the Medicare-Medicaid marketing guidance. The ICDS Plan may use alternative call center technologies on Saturdays, Sundays, and federal holidays. 2.9.2.1.2. A toll-free TTY number or state relay service must be provided.

Beneficiary Service Telephone Responsiveness. 2.9.2.1. The ICDS Plan must operate a call center during normal business hours seven (7) days-a-week, consistent with the required Marketing Guidelines and the Guidance for Ohio Medicare-Medicaid marketing guidancePlans. 2.9.2.1.1. BSRs must be available Monday through Friday, during normal business hours, consistent with the required Marketing Guidelines and the Medicare-Guidance for Ohio Medicare- Medicaid marketing guidancePlans. The ICDS Plan may use alternative call center technologies on Saturdays, Sundays, and federal holidays. 2.9.2.1.2. A toll-free TTY number or state relay service must be provided.