Common use of Billing basics Clause in Contracts

Billing basics. How will you be billed? If we’re Responsible for your: • electricity, we’ll send you an electricity bill about every one to three months, depending on your Energy Plan, and • gas, we’ll send you a gas bill whenever we receive a meter reading (typically every one or two months). If you’re a Multi-Site Customer, we may include all your Supply Addresses on one bill, or send you an individual bill for each of them. We’ll send your bills by prepaid post, or Electronically if you consent. If you choose to have bills mailed to you, we may charge a paper bill fee, if the Regulations permit. If a paper bill fee applies, it’ll be listed in your Energy Plan. What will you be billed for? We’ll send you a bill for your energy usage and other Charges you incur. We’ll base your bills on actual meter readings or metering data whenever we have it. If Charges change during a billing period, we’ll calculate your bill on a proportionate basis using: • the rate of the old Charges up to and including the date of the change, and • the rate of the new Charges from the date of the change to the end of the billing period. We may bill you for Extra Products separately, or itemise them on your energy bill. Why are some bills estimated? We’ll do our best to make sure your meter is read at least once a year. Your energy use may be estimated to bill you, if you agree or if the Regulations permit (for example, if your meter can’t be read or your metering data isn’t obtained). If we give you an estimated bill, but then later get a meter reading or more reliable data, we’ll adjust your next bill up or down as appropriate, and deal with any undercharging or overcharging in line with clauses 15 and 16. If you prevent a meter read from being successful, and then ask us to replace an estimated bill with a bill based on an actual meter reading, we may charge you a fee. What about GST? If GST is payable on an amount, the amount will be shown as GST inclusive or exclusive, in line with the Regulations, and you must pay us an additional amount equal to that GST. Your bill will be in the form of a tax invoice.

Billing basics. How will you be billed? If we’re Responsible for your: • electricity, we’ll send you an electricity bill about every one to three months, depending on your Energy Plan, and • gas, we’ll send you a gas bill whenever we receive a meter reading (typically every one or two months). If you’re a Multi-Site Customer, we may include all your Supply Addresses on one bill, or send you an individual bill for each of them. We’ll send your bills by prepaid post, or Electronically if you consent. If you choose to have bills mailed to you, we may charge a paper bill fee, if the Regulations permit. If a paper bill fee applies, it’ll be listed in your Energy Plan. What will you be billed for? We’ll send you a bill for your energy usage and other Charges you incur. We’ll base your bills on actual meter readings or metering data whenever we have it. If Charges change during a billing period, we’ll calculate your bill on a proportionate basis using: • the rate of the old Charges up to and including the date of the change, and • the rate of the new Charges from the date of the change to the end of the billing period. We may bill you for Extra Products separately, or itemise them on your energy bill. Why are some bills estimated? We’ll do our best to make sure your meter is read at least once a year. Your We may estimate your energy use may be estimated to bill you, if you agree or if the Regulations permit (for example, if your meter can’t be read or your metering data isn’t obtained). If we give you an estimated bill, but then later get a meter reading or more reliable data, we’ll adjust your next bill up or down as appropriate, and deal with any undercharging or overcharging in line with clauses 15 and 16. If you prevent a meter read from being successful, and then ask us to replace an estimated bill with a bill based on an actual meter reading, we may charge you a fee. What about GST? If GST is payable on an amount, the amount will be shown as GST inclusive or exclusive, in line with the Regulations, and you must pay us an additional amount equal to that GST. Your bill will be in the form of a tax invoice.